NATASHA HOXIE

***** ******* ****, ************, ****, 44122, US • 216-***-**** • adsnxs@r.postjobfree.com Mortgage Specialist has 20 years of experience in consumer lending, loan administration, default management, and customer service. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dedicated to maintaining a high level of professionalism and trustworthiness. Customer service

MS Office

Problem resolution

Practiced at FHA loan process

Process improvement

Business Administration - Some college (No degree) The University of Toledo - Toledo, OH

High School - 1979

Warrensville Heights High School - Warrensville Heights, OH Senior Mortgage Specialist - August, 2010 to Present JPMorgan Chase McCoy Center (Chase Bank) - Columbus, OH Transported mortgage documents to external title agents within 4 hours prior to scheduled closing Successfully closed an average of 250 + loans every months Followed all regulations, including the Bank Secrecy Act, the Anti-Money Laundering Act, OFAC, the USA Patriot Act, the Privacy Act, and the Community Reinvestment Act.

Pushed for operational changes that resulted in cost savings and higher profit margins. Mortgage Closer - August, 2003 to August, 2010

Citizens Bank - Cleveland, OH

Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals. Created a new employee evaluation process that resulted in significant performance improvements. Was able to effectively respond to customer requests via phone and email. Retirement Services Specialist - July, 1999 to August, 2003 Ohio Savings Bank, a division of New York Community Bank - Cleveland, OH Built and strengthened relationships with new clients while also informing them about account services and capabilities. Assisted clients in planning and funding their retirements by assisting them in managing, customizing, and diversifying their portfolios using mutual funds and other options.

Exceeded quotas for 10 straight quarters.

Earned Leadership Award in 2012 and 2021

Consistently maintained 100% or better of established production goals. Annual Volunter for Lebron James Foundation

Professional Summary

Skills

Education

Work History

Accomplishments