Customer Service Hobby Lobby

ANA MARTÍNEZ MARTÍNEZ

*** ** **** **,, ******** City, Oklahoma, 73109, US • 1-405-***-**** • ****************@*****.*** Dedicated team member with excellent communication skills and a pleasant demeanor. Efficient at accurately and quickly processing payments. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Dedicated to leading and promoting high-quality customer service and engagement initiatives. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Capable of accurately taking order information and quickly serving customers. When it comes to answering customers' questions and recording order information, professionalism is essential. Food preparation and safety

Performance improvement

Customer service

Nursing - Some college (No degree)

Oklahoma City Community College - Oklahoma City, OK High School - 2014

U.S. Grant High School - Oklahoma City, OK

Cook - November, 2021 to April, 2022

Abuelo's Mexican Restaurant - Oklahoma City, OK

Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift. Interacted with [Job Title]s in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance.

Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods. Ensure that all record-keeping, food-safety, and risk-management requirements are met. Prepared identical dishes numerous times daily with consistent care, attention to detail and quality. Cooking stations are sanitized by me.

Prepared and served a variety of dishes to the community's residents. Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment. Professional Summary

Skills

Education

Work History

Cashier - March, 2021 to November, 2021

Tacos San Pedro - Oklahoma City, OK

Credit cards, checks, gift cards, and coupons were all processed by me. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking [Type] merchandise. Kept well-stocked cashier lanes and store shelves to promote strong sales. Learned how to deal with checks and credit cards.

Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Keeping the checkout areas clean and orderly

Puller - July, 2019 to September, 2020

Hobby Lobby Distribution Warehouse - Oklahoma City, OK Had an excellent attendance record and was always on time for work. Lifted 50] pounds and demonstrated superior strength and stamina in adverse weather conditions. Copied, logged, and scanned supporting documents before filing everything in the client's files. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Accomplishments

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