Customer Service Administrative Assistant

TARA TOMRELL

**** * ****** **. ***********, IN **401 · 814-***-****

***********@*****.***

RELEVANT EXPERIENCE

BUILDING OPERATIONS COORDINATOR, Mccsc, bloomington, in

Work with business office and IT department to help manage accounts payable, blanket charge accounts, purchase orders, ECA funds, maintenance records, permits, and inspections, and maintenance/custodial software platform

Expediate extended services operations and assist with administrative functions for major construction projects across all 21 schools while providing support to HR/payroll, custodians, maintenance, transportation, and food service

Foster positive working relationships with administration, entry-level employees, outside vendors, and peers

OWNER AND OPERATOR, tomrell cleaning company, Centre Hall, PA

Managed and maintained cleaning schedules, inventories, tax records, and product reimbursement for all clients

Developed business model to increase consumer base through social media marketing, local flyer distribution, and charitable donations; successfully grew client base to two routinely-scheduled private residences, 6 office buildings, and additional one-time special event service jobs; later added bartending services, including set-up and clean up, at not-for-profit residential events.

Facilitated all aspects of operations including invoicing, maintaining necessary insurance and permits, new business procurement, and quality assurance

ADVERTISING SALES ASSISTANT, Peak Media WWCP/WATM, State College, PA

Researched, created and implemented advertising campaigns for two network television stations in the Johnstown/Altoona/State College market using business analytics, most heavily relying on diagnostic and prescriptive analysis to best serve their flight design

Monitored advertising flight schedules for upwards of 50 clients, identifying and resolving potential changes/conflicts to the commercial runs and finding available and appropriate substitutions

Supported communication between local sales manager and account executives, other internal departments, and clients across multiple platforms

EDUCATION

MAY 2001

B.A. ADVERTISING/PUBLIC RELATIONS, BUSINESS MINOR

Pennsylvania State University, university park, PA

SKILLS/CERTIFICATIONS/VOLUNTEER WORK

Excellent communicator

Motivated and reliable

Planning and organization

Customer service background

Cooperative and professional

Adaptable with proven critical thinking skills

MOS 2019 Word

MOS 2019 Outlook

MOS 2019 Excel

WIN Essential Soft Skills Credential

Skyward Financials Operating System

Volunteer with Gentry Estates HOA board

Familiarity with Google Suite

Fundraising/Scholastic Bookfair Chairperson: Centre Hall PTO

Volunteer committee: Penns Valley HOPE fund

Assisted with PV YMCA Summer Meal Pilot Program

Head of Meals: Centre Hall Council of Churches VBS

Assistant Soccer Coach: PV Youth Soccer U6 & U10 division

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