Charlene Turner
**** ****** **** **, ***** Winchester. OH 43110 614-***-**** *************@*****.***
Objective
‘To seek a fully remote part/full time customer service position where I execute my knowledge of medical history
Stalls & abitics
22 years of Healthcare Administration & Medical Terminology experience
+ 15 years of Nursing Aid experience
Interpersonal & Intercultural communication skills
Analytical problem-solving skills
Proficient in onboarding process of training new employees on company policies and procedures
+ Strong Data Entry Skills
+ Knowledge of marketing, staffing, scheduling, medical record keeping
Experience
‘Sursnst Surronr Srecuusr consuurn surronr sravics Dec 201.5 connext
‘Supervise support specialist in client's home
Foster all new hire interviews, orientation, training, yearly evaluations, and disciplinary actions,
+ Create and maintain monthly schedules of LPS and staff
Screen staff to ensure services are provided affectively per ISP while participating in quality assurance reviews/follow-up
according to rules of support living.
Communicate, verbally and written with case managers, doctors, and family members in a confidential and professional manner
in regard to client health and well-being
Facilitate and attend all meetings involving clients to maintain their quality of life.
+ Assess and monitor current level of skills of clients
+ Monitor client finances as per ISP & ADL while f
ating money management skills and much more.
(Baunars 0 Lsoarewnence Lc. Surrosr Coompmaron [an 2013- Dac 2015
Supported and promoted the Rights of People with Developmental Intellectual Disabil
‘Advocated for people with ID/DD so they can achieve their personal goals and needs
+ Participated in Hiring, Scheduling, Supervising, Evaluating and Supporting DSP's, while focusing on their team development
Provided hands-on teaching and training with DSPs on each person's ISP, individualized Medication Administration, and all
other supports needed or preferred by the individuals we support, so that DSP's can provide the quality of supports expected to
stay healthy and safe
+ Resolve problems and conflict effectively, while demonstrating leadership within the support teams
+ Maintain a positive attitude in all interactions with people, while recognizing that DSP's are the primary and fundamental
resource of our agency
+ Exercise good judgement in all personnel matters, while holding DSP's responsible and accountable for their job duties
Maintain a consistent work schedule, including on-call duties, while dependably ensuring that coverages meet requirements in
the DSP's
Responded to all responsibilities judged to be fundamental/critical for the necessary safety and health of persons who have
1D/DD, keeping their environment safe, where they are always free from abuse/neglect.
in all activities and interactions
Education
Livcoun Hica January 2012 Riversioe, ca
All required courses completed
References Upon Request