Support Representative Data Entry

Nancy Smith-Clair

***** ******* **., *******, ** • *********@***.*** • 510-***-****

Objective

Seeking a position in that will enable me to execute and monitor programs that deliver a strong degree of service to an organization and customers both internal and external, while maintaining and enhancing business standards.

Professional Experience

Pari-Mutuel Clerk, February 1980 – Present

Pleasanton Off Track Wagering Facility

Position at local horse racetrack with interactions of local fan base. Responsible for processing upwards of 1,000 wagering transactions each day with customers. Entailes 100% communication with clients of differing backgrounds. Accountable for collecting and dispersing money ranging from $5,000 to $10,000 per day. Liable for balancing and returning remaining monies at the end of shift.

Promotional Products Consultant, April 13, 2011 - December 2012 CRESTLINE

Maintain and establish relationships with corporations and individuals who are seeking promotional products for their organization. Ability to discern customers needs by asking probing questions and making recommendations that are appropriate for their requirements. Navigate complex software programs simultaneously for the ordering and follow up process. Organization and multitasking are essential to the position in order to be successful. Website Developer, January 1, 2011 – Present

PARLEZ-VOUS COUTURE

Create and maintain website featuring vintage and new couture fashion. Research and provide detailed information on the designers and their clothing. Photograph all garments and download into the website for maximum impact.

Sales Support Representative, February 4, 2008 – December 31, 2010 UPS (Corporate Downsizing)

Responsible for maintaining and acquiring shipping accounts to enhance the growth of UPS in compliance with territory goals. Ability to sell ground, air, ocean and freight services. Provide excellent customer service with comprehensive follow up to clients specific needs. Negotiate and acquire incentive contracts to ensure customer growth. Implement plans to obtain optimal locations for UPS drop boxes.

Package Operations Supervisor, July 6, 2006 – February 4, 2008 UPS

Responsible for correcting upwards of 500 addresses for the following days deliveries. Perform accurate data entry to prevent package mishandling. Add new addresses to the database. Prepare and disseminate reports to facility managers. Secretary, January 27, 2006 – July 3, 2006

Bonney Staffing (Temporary)

Central Maine Medical Center, School of Nursing

Reported to the Director of the School of Nursing. Assigned special projects for the department and the hospital. Handle paperwork and audio/visual for weekly medical professional meetings. Audits attendance of meetings for continuing accreditation. Familiar with GroupWise and has knowledge of Microsoft office programs including: Word, Excel, PowerPoint, Publisher, Visio, Outlook and Access.

Account Executive, California, June 2000 – January 2001 Legend Airlines (Bankrupt)

Implemented sales strategy to introduce innovative airline service to corporations in the Los Angeles area. Interfaced with Corporate Travel Managers and CEO’s to devise planning strategies for travel budgets. Created, presented and negotiated contracts for managers and CEO’s to obtain the optimum pricing for their business travelers. Designed and managed virtual office in my residence to facilitate timely communication with the corporate office in Dallas, Texas and with Legend airline customers.

Senior Sales Representative, August 1997 – June 2000 Malaysia Airlines

Promoted from Sales Representative position of seven years to create a new structured sales format that concentrated on corporate business travel. Responsible for annual revenue target of over $15 million with a focus on First and Business Class airline cabins. Successfully developed and presented Request for Proposal to Intel Corporation for their worldwide travel. Analyzed and forecasted data for monthly sales revenue reports for Vice President and Sales Manager. Supervised office activities during the absence of the Sales Manager including direction of three sales representatives.

Sales Representative, June 1990 – August 1997

Malaysia Airlines

Promoted from Sales Administrator position of three years to implement airline sales activities in the Western United States. Responsible for new market identification and penetration within the territory. Adept relationship management skills to obtain and retain satisfied clients. Arranged and escorted special interest travel groups to Malaysia to showcase in-flight service and features of the country. Organized and attended trade shows and travel seminars in order to develop awareness in travel to Malaysia and beyond. Consistently obtained monthly revenue target and succeeded in generating revenue growth in Texas by 150%.

Education and Training

California State University, Los Angeles • Graduated June 2004 Dual Major:

Bachelor of Science, Business Administration, Human Resource Management Bachelor of Science, Computer Information Systems

Dean’s List

Honor Student

References

1. Glorianne Wright – Bill Wright Trucking 626-***-**** 2. Jim Surina – El Rancho Unified School District 562-***-**** 3. Quentin Hall – ERA Worden Realty 207-***-**** 4. Bob LaFleur – Restaurateur 207-***-****

Work References

1. Malaysia Airlines – Mike Chapman – HR Manager 310-***-**** 2. Los Angeles Turf Club – Shaun Pierce –Treasure 626-***-**** 3. Bonney Staffing – Krista Thurlow – Staffing 207-***-**** 4. Scarborough Downs – Martina Mitchell – Manager 207-***-****

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