Telecommunications Specialist Data Entry

Shirley English

Fleming Island, FL *****

904-***-**** - **************@*****.***

Professional Summary

Diligent Communications successful in Problem Solving . Over 20 years of hands-on experience working for telecommunications businesses. A strong team player works with little to no supervision. Excellent abilities in comparing technologies and finding quick solutions. Work with various management levels in the telecom industries.

Accomplishments

·Supervised team of 6 staff members.

·Microsoft Excel to develop inventory tracking spreadsheets.

·promotions

Skills

·Troubleshooting systems

·Educating customers

·Systems analyzation

·Technical troubleshooting

·Teamwork and Collaboration

·Responding to Difficult Customers

·Issue and Complaint Resolution

·Verbal and Written Communication

·Data Entry and Maintenance

·Creative Problem Solving

·Regulatory Compliance

·Complex Product Knowledge

·Team-Oriented and Cooperative

·Microsoft Office Suite

·Database Management

Work History

03/2009 to 08/2012

Telecommunications Specialist

Contracted To At&t – Jacksonville, FL

·Handled day-to-day shipping and receiving overseeing more than 20 packages per day.

·Organized records of mail, schedules and completed orders.

·Expedited resolutions of shipping errors and packaging mistakes.

·Conducted research to address shipping errors and packaging mistakes.

·Conducted inventory audits with 100% accuracy following company procedures.

·Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

·Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.

·Verified service by re-programming circuits, alarms and [Equipment] and conferring with team of [Number] engineers.

·Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.

07/1987 to 10/2009

Product Life Cycle Support Manager

AT&T – Piscataway, NJ

·Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

·Accomplished multiple tasks within established timeframes.

·Cross-trained existing employees to maximize team agility and performance.

·Evaluated employees' strengths and assigned tasks based upon experience and training.

·Applied customer feedback to develop process improvements and support long-term business needs.

·Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

·Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Education

High School Diploma

Keyport High School - Keyport, NJ

Certifications

·Micro soft Training

·Signaling

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