Thomas Allan Bruce II

**** **** *** **** *

Des Moines, IA 50320

Home 515-***-****

PROFESSIONAL SUMMARY

Technical or Management Professional with a focus on values, interacting effectively with both large and small groups of people.

Aggressive, caring, results driven leader and team player. To mentor, motivate and elevate team members to grow our business to the next level. Cooperation and loyalty, focused on top quality performance with never forgetting to have fun.

Innovative problem solver, focused on details, using excellent analytical ability to streamline processes and envision productive solutions, resulting in increased profitability and efficiency. Multi-tasking, delegation of authority, attrition management and conflict resolution

Consistent, proven performer with a wide background that enables him to adapt to any change with common sense and respect

Worked In IT on Several platforms the whole windows platform from widows 3.11 to present.

Worked on a variety of Printers from Hp 3015’s to Hp plotters wide format printers. Like

t520’s and older design jets like the 650c. Worked on Xerox printers and Zebra RFID

printes as well. Too many to list.

PROFESSIONAL EXPERIENCE

Signature consultants/ Wells Fargo

Technical Bus SR Analyst 3 April 2019 to present

Responsible for coordinating activities and resources in support of technical projects that impact multiple departments, systems and/or workflows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity. Uses technical experience such as Desktop, Networking and other technical applications and knowledge of technical project management methodologies and tools, resource management practices and change management techniques to ensure all projects adhere to high quality standards, meet customer expectations, are delivered on time and within budget. Responsibilities are varied and may include one or more of the following: tracks and reports project and budget status; ensures completion of assigned actions; identifies project/production issues and works with project team to provide solutions or escalates to avoid project delays; compiles and maintains project documentation and issues log; coordinates implementation activities within or across department(s); works with client groups to identify training needs and arranges and/or delivers training; works with project teams to document processes and procedures; monitors and/or enhances websites to host project documents, reports, and related information; serves as primary point of contact for project information and updates.

ITRenew / Facebook July 7 2014, to Nov 2018

Technical Project Manager

•Tech lead for all the Data centers and training for ITRenew onsite for my location and others around the country

• Pop Audits for the company around the country

• Worked close with IT integrators as well as vendors and Facebook to complete projects with SLA’s

•Physical destruction of storage devices ensuring data is non-recoverable

•Logical tracking and daily intercampus secure transport of storage media

•Meticulous tracking of chain of custody records for all storage media

•Safe and secure transport of storage media within client site as well as intercampus transport

•Troubleshoot issues that may arise during drive wiping

•Troubleshoot and problem solve for physical and logical discrepancies

•Reconcile all wiped/destroyed media across internal records

•Use of proprietary data sanitization software

•Utilize various inventory systems, determining which devices are destroyed or sanitized

•Coordinate pickup of sanitized and destroyed devices

•Prioritize tracking and reconciling part movement/destruction through task system.

•Sync with global teams on various tasks and upcoming innovations

•Meet SLAs/Deadlines on data eradication and/or destruction

•Assist with additional data center side projects as appropriate

•Effectively communicate issues to team members and leadership

•Maintain interpersonal relationships with clients and co-workers

•Track and prioritize side projects and edge cases via task system

•Provide updates and feedback via daily reports and weekly meetings

•Backup wipe logs weekly

•Travel to other regions supporting project scale up

•Stefanini June 14 2010, to 2014

Tier 3 and Tier 2 support and EDS VDI ADMIN

•Worked with most HP compercial printers. Including wide format inkjet printes plotters mfp’s.

•Install and manage all the printers on the networks all hp. As previous job at image one performed the same tasks.

•Monitored all of the printers and trouble tickets for these locations. Managed all consumables for all printers re. transfer kits fusers rollers toners. Ink for ink jets. Toner catch can replenishment.

•Worked with customer for lifecycle upgrades and printer procurements as dictated by business unit.

•Installed and managed the printers on the networks hardware and firmware updates.

•Managed Hot swap inventory so there is no down time.

•Updated back end tools for any resolutions.

•Informed customer if following up with HP or if and when there would be a resolution to their issue.

•Completed to resolution trouble tickets that came into my office.

•Wmware and V sphere

•Using ras technologies like citrix to remote access softwares when performing duries.

•Currently working with Version 3.1 and 5.0 in our environment’s

•We use View for our remote customers.

•As a VDI Admin we are responsible for coordinating infrastructure changes with the IPN, and any issue not related to the OS. We provision VDI’s Set up Pools within view with old school linked clones and fully provisiones pools. We also ran recomposes monthly for the systems.

•Services customers with limited technical assistance and minimal direct supervision.

•Applies customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations.

•Maintains detailed electronic records of install visits, including the technical problems encountered and parts employed to correct the problem

•Gathers information as required to aid in solving technical problems

•As Tier 3 and tier 2 helpdesk support we Performed all hardware and or software trouble shooting remotely or in person on laptops desktops or servers.

•Reports safety problems, incidents, and customer complaints to the appropriate manager or department

•Uses the proper escalation procedures, updates status, and follows through to completion of the escalated task in accordance with established company policy.

Image one

Technical Project Manager Feb 2009 to Jan 2010

•Supplemented the Managed Print Solutions team as a front person to all of the nationwide buildings in the Des Moines area. Including Texas, Minnesota, and Nebraska.

•Monitored all of the printers and trouble tickets for these locations. Zerox printers were all local but only had a few.

•Managed all consumables for all printers re. transfer kits fusers rollers toners. Ink for ink jets. Toner catch can replenishment.

•Worked with customer for lifecycle upgrades and printer procurements as dictated by business unit.

•Installed and managed the printers on the networks hardware and firmware updates.

•Managed Hot swap inventory so there is no down time.

•Updated back end tools for any resolutions.

•Informed customer if following up with HP or if and when there would be a resolution to their issue.

•Completed to resolution trouble tickets that came into my office.

Integrian March 2008 to Nov 2008

Field Engineer

•Services customers with limited technical assistance and minimal direct supervision.

•Complete advanced product training for customers.

•Applies customer management skills, technical expertise, and available resources to meet or exceed customer needs and expectations.

•Maintains detailed electronic records of install visits, including the technical problems encountered and parts employed to correct the problem

•Processes all required field service documentation and electronic reports in a timely manner.

•Gathers information as required to aid in solving technical problems encountered on installation visits

•Reports safety problems, incidents, and customer complaints to the appropriate manager or department

•Uses the proper escalation procedures, updates status, and follows through to completion of the escalated task in accordance with established company policy

•May provide training to other field personnel

Mediacom May 2006 to March 2008

Network Analyst

Change Management Specialist

Specific Responsibilities:

Assist management, vendors, and contractors to develop and implement plans.

Coordinate deployment activities and schedules to meet objectives.

Develop procedures and documentation relating to the deployment of new technology.

Coordinate software integration between existing and new technology

Responsible for project support of corporate initiatives related to, engineering, network support and deployment of.

Provide technical assistance to system personnel.

Citigroup

Senior Technical Analyst Aug 2004 to May 2006

Provide information security to all the top secret mainframes at citigroup.

The development and maintenance of the individual business' Security Plan.

Identify and specify appropriate information security training and awareness programs.

Manage the RA and CAP process. Prepare business for upcoming IS audits by ARR and external regulatory agencies.

Reviewing and advising O&T on the information security requirements of their business' products or services.

Providing ad-hoc information security advice to their business managers and staff. Work closely with the COB (Continuity Of Business) Officer in identifying highly critical systems and services.

Reporting and metrics of associated IS initiatives

Brief Description of the Organization Citigroup's Technology Infrastructure organization provides worldwide support to Citigroup businesses in the areas of network & telecommunications support, systems and application services, and data center operations. With a global network spanning more than 100 countries, Citigroup Technology Infrastructure provides Citigroup internal business clients with local and cross-border technology infrastructure services and integrated reporting and management of their networks and data centers.

Turner County Sheriff Jan 2005 to Feb 2006

Deputy Sheriff

Jan 2005, I started working for Turner County sheriff.

Sheriffs and deputy sheriffs enforce the law at the county level.

Sheriffs and deputy sheriffs work in areas not covered by city police departments. Sheriffs perform duties similar to those of city police chiefs. Deputy sheriffs have duties similar to those of city police officers.

Sheriffs and deputy sheriffs patrol assigned areas and respond to calls. They check out illegal or suspicious activities and safety hazards. They pursue and arrest suspected criminals. Deputies also enforce traffic laws and issue citations. In addition, they take control of accident scenes to keep traffic flowing. They also help accident victims and investigate the causes

Minnehaha County Reserves. Dec 2001 to Feb 2005

Reserve Officer

Dec 2001, I started my training to become a Minnehaha reserve officer.

The primary function of a reserve officer is to supplement and support career law enforcement officers. Each are certified by the South Dakota Law Enforcement Standards and Training Commission. Each officer is required to provide the community with no less than eight hours of duty time each month. Duty time is acquired by working with either the Minnehaha County Sheriff's Office, Sioux Falls Police Department, Brandon Police Department, South Dakota Highway Patrol, or the Department of South Dakota Game, Fish and Parks. Each officer is also required to attend a three-hour training session each month. Officers also work requested time when an agency asks for assistance for a special event.

GATEWAY, INC., Sioux Falls, SD

Technical Support Professional Aug 1998 to Dec 2003

. Microsoft certified Server specialist. Installing and configuring windows server. Working on the client side as well as server side. Installing service pacs configuring hardware with correct drivers. Using active directory to configure clients and softwares for the clients.

Wireless Networking Specialist. Working with large business to home consumers. Integrating wireless to wired network infrastructures.

Networking specialist working with the Business assistance center at Gateway. Working with LAN and WAN configurations.

Perform extensive troubleshooting of personal computer hardware including hard drives, modems, motherboards, CD-ROMs, Video cards, sound cards, Tape backup units, network cards, SCSI cards and all other internal hardware.

Perform extensive troubleshooting on software problems, including Microsoft software and Win 3.11, 95, 98, 2000 Win Nt. Millennium and Windows XP.

Utilize skills to document client issue resolutions is the key to providing customer intimacy and striving to do better.

Recognized as a leader among fellow team members and peers for special projects and in leading new specialized teams that were created.

PROFESSIONAL CERTIFICATIONS

HP Certified pl7103218 pl71032181

Microsoft Certified Professional

TCP/IP #688

Administrating Microsoft Windows NT 4.0 #803

Networking essentials

Supporting Microsoft windows NT 4.0 #922

Pre-manager Program

Internet Specialist

EDUCATION

Reserve Officer training.

To be or not to be management

Microsoft certified Technical Education center

Dale Carnegie Management Training

Des Moines East High School

Hazmat training

CDL

PERSONAL DEVELOPMENT AND INTERESTS

Reserve Officer for Minnehaha County.

Scout Leader and mentor

Active community volunteer

Tennis coach

Interests include my family outings, remodeling of house, my dogs and just the outdoors as in fishing, camping and hunting.

REFRENCES AVAILABLE UPON REQUEST

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