Front desk/Human services

SHEILA A. DURHAM

PHONE: 716-***-**** // 716-***-**** • E-MAIL: ***************@*****.***

Profile

Exceptional ability to listen, communicate effectively, and quickly establish rapport in customer-facing environments. Strong understanding of, and compliance with, all safety rules and regulations, including HIPAA rules, medical laws, and ethics, and knowledge of medical terminology. Maintains a positive can-do attitude. Experience

UNIVERSITY DISTRICT COMMUNITY DEVELOPMENT ASSOCIATION 2021 – 2022 Cook & Driver

• Responsible for transporting seniors who are unable to access mass transit for all trips including to and from medical appointments, the senior center, and other transportation points, as directed.

• Heated and served snacks and meals to senior citizens. AMAZON 2018 – 2020

Fulfillment Center Associate

• Responsible for day-to-day fulfillment of customer orders with accuracy and efficiency.

• Worked across all job functions including receiving, stocking, packing products, and quality checks.

• Processed all returns and checked delivery trucks for accurate bills of lading. ERIE COMMUNITY COLLEGE, CITY CAMPUS 2015 – 2018

Student Assistant-START Program, Student Assistant-Student Transportation

• Efficiently performed various administrative duties including filing, data entry, intakes, orientations, operating telephone system, and greeting individuals in a professional manner.

• Responded to inquiries in an accurate and timely manner.

• Communicated and encouraged students to register for new student orientation. ENJOLI’S ERRANDS 2012 – 2014

Assistant to Founder; Concierge Agent

• Supported the Founder of a boutique concierge company, with a clientele that consisted of high-net- worth corporate executives, politicians, attorneys, and lobbyists.

• Performed household and logistical projects and tasks, as directed, with keen attention to detail. FAMILY JUSTICE CENTER OF ERIE COUNTY 2006 – 2011

Intake Coordinator

• Successfully conducted in-depth entry assessments for clients, which included verifying their status through the criminal justice systems.

• Reviewed client history to assign the proper intake staff, and followed up with all cases to ensure services were delivered in alignment with client needs.

• Spearheaded recruitment of both partners and clients by communicating ways the agency was positioned to both enhance organizational and community services. Other Relevant Experience

Erie County Department of Probation & Youth Services, Special Projects/Clerk Typist Jewish Family Services, Aging Services Case Manager Alternatives for Battered Women, Shelter/Hotline Counselor Catholic Family Center, Case Manager-Expanded In-Home Services for Elderly Program, Case Aide Community Leadership

Davidson Avenue Block Club, Member

Women’s Human Rights Dignity, Incorporated, Children’s Mentor Education

Erie Community College, Social Sciences Anticipated Graduation: May 2023 AAS Candidate

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