Front Desk Office
Resume:
Dibya Shree Paudel
Burlington,Ver Vermont USA
Cell no: 802-***-****
*****.***@*****.***,*****.*********@*********.***.**
Languages: English, Nepali, Indian, French
Experiences:
Hotel Hilton
Burlington, Vermont,Lake Champlain
Rooms Supervisor
since June 15,2022
The Hotel Annapurna
Durbar Marg, Kathmandu
May 2012-February 2022
Assistant Front Office Manager
Working as a Head of Department since 2016.
●Managing and training the front office which includes-room reservation, Concierge, Operator, Night Auditor, Night Manager, Duty Manager, Executives and team of receptionists, club lounge, business center- overall 30 staff.
●Attending daily HOD meetings and to follow up the pending work related with Room Division and report back to CEO.
●Random room checking and report writing. Follow up for the maintenance and the upkeep of the inventory to sell at all times.
●VVIP room checks and inspection.
●Maintaining public relation with the business provider and entertaining them.
●Ensuring the front desk provides a professional and friendly service for customers
●Dealing with customers, including handling complaints
● Troubleshooting emergencies
●Planning, budgeting, looking after the cost effective measures within the department.
●Providing blissful memories to the guest during the stay and sending thank you letter upon departure, birthday wishes when they are not staying as well.
●Scheduling staff roaster.
The Everest Hotel, New Baneshwor, Kathmandu
Guest Relation Executive 06/10-04/12
●Worked as a GRE.
●Worked at the Reservation for 6 months
●Looking after the entire front office work.
●Secretarial work to the HOD
●Handling guest grievances.
●Communicating to junior staffs
●Reporting day to day activity to department head.
●Handling the shift, a duty manager for Smooth operation of Front Office
OBER Gatlinburg (Year round Park and Ski Resort) Gatlinburg, TN, USA
ACCOUNT CLERK AND SUPERVISOR 06/09 TO 02/10
●Supervising other employees at resort.
●Worked as a Guest Relation and reporting to the HOD.
●Looking after administration and operation of front office.
●Verifying money and closing the shifts every day.
●Auditing cash and making revenue ready for deposits.
●Making reports of daily revenues, expenses etc.
●Training other new staffs.
●Organizing meetings every week for the staff grievances and feedback.
Internship for America Atlanta, GA, USA
Supervisor 09/08 TO 04/09
●Manage employee’s data and entry in the computer.
●Transferred to the department store to manage.
●Look over the inventory and daily sales of the store.
●Made deposits and payments to the vendor.
K. KUMAR & CO.(pharmaceutical dealers) Calcutta, India
Sales and Administrative Representative 01/08 To 07/08
●Answered phone calls, responded to emails, greeted and met with clients.
●Asked for orders and quoted prices of the API product.
●Prepared invoices and sales contract documents necessary for purchasing.
●Making arrangements of stay, travelling on the arrival of management team
Education:
●Currently studying Master's Program in Tourism and Hospitality Studies
Dibyabhumi Multiple College, Kupandole.
●Shankar Dev College Kathmandu, Nepal
Master's in Business Studies (Finance)
National Integrated College Kathmandu, Nepal
Bachelors in Business Studies 2008
TRAINING
> Studied French Language Alliance Francaise( Upto sixth sem)
> First Aid training
> Fire fighting training
> Workshop on effective retention of customers and managing irate customers
References:
Jerry Huskey
OBER Gatlinburg,USA
Human Resource Director
865-***-**** ext 218
Upaul Majumdar
Soaltee Crown Plaza
General Manager
Contact this candidate