School Teacher Customer Service
Resume:
Cherie Wells
***S. *** E. Jerome Id *****, 208-***-**** *************@*****.***
Objective
Looking for a position that will enable me to use my skills and experience to build relationships with people and children.
Skills & Abilities
Classroom and office management
Scheduling and planning of daily activities
Secretarial – phones, filing, typing, etc.
Knowledge of basic computer skills
Experience
Part Time Dispatcher, United Parcel Service (UPS)
Hailey, Idaho
September 2021 - current
Manage daily scheduling of labor needs and changes and embrace continuous improvement efforts
Manage fleet drivers’ schedules and routes
Review documents of routes, deliveries, times for pick-ups and deliveries
Work together with drivers and management to create the most effective delivery routes and schedules to maximize driver efficiency making changes as needed
Participate in management and driver feedback to improve service level
Evaluate and adjust 18+ routes based on daily needs, available drivers, traffic and weather conditions
Utilize information to preform additions or cuts to assist in preload operation
Inspect loaded packages for any misloaded packages
Clerical duties, Johnson Heating & Cooling (owner), Sandpoint, Idaho
October 2008 – September 2021
Provided customer service by phone and in showroom
Billed out customers
Processed payments
Worked closely with accountant
Received bills and processed payments to vendors
Settled accounts
Assisted customers in answering questions and problem solving their need for parts and equipment
Ensured files and paperwork were in proper order for daily jobs
Scheduled appointments and jobs
Maintained books (bookkeeping) using QuickBooks
Typed proposals and documents using Microsoft Word
Submitted reports and data to state and federal entities
Substitute Teacher, Jerome School District, Jerome, Idaho
October 2007 – October 2008, December 2000 -January 2003
Highly requested by several teachers
Followed outlined lessons plans in a variety of subjects and grade levels (primarily K-7)
Managed classrooms of up to 30 students
Communicated in writing with teacher or supervisor about class events, problems, and concerns
Managed daily classroom routine; Monitored activities in the classroom and on the playground of students while maintaining a safe, educational environment
Monitored and aided in care of handicapped children
Private School Teacher, North Valley Christian School, Jerome, Idaho
January 2003- September 2007
Worked with/taught students K-3 combined
Monitored and assessed student progress
Identified, selected, and modified resources to meet students’ diverse needs; tailored lessons so each student would fully understand assignments and topics
Created and taught lessons in reading, writing and math for grades K-3 combined
Communicated with parents regarding student progress
Taught and explained problem solving strategies
Organized and lead children on whole school field trips
Retail Sales Management Position, Twin Falls Idaho
September 1988 – December 1994
Supervised associates and managed daily operations of the store
Managed conflict resolution between customers and associates
Answered customer questions in person and by phone
Assisted customers with purchases including carry-out of product
Used local knowledge to identify opportunities and generate repeat and new business
Developed rapport with customers
Handled money, drew up bank deposits, accurately counted change to customers, calculated totals on sales receipts
CASA Volunteer, Bonner County (previous), Blaine County
May 2015-current
Works closely with supervisor, Idaho Department of Health and Welfare (IDHW) and courts
Writes legal court reports
Keeps notes and documentation of each visit, communication, and piece of investigation
Enters visitation and training information in a secure format
Regularly visits my CASA children
Communicates with foster parents, CASA children, courts, attorneys, and IDHW
Attends regular trainings
Attends court proceedings regarding my case
Education
Twin Falls High School – Twin Falls, Idaho
Graduated May 1982
Communication
Maintained communication with supervisors
Responded to customer/parent concerns and questions
Gave detailed instruction – verbal and written - to students and detailed -verbal and written - information to parents, customers, employees, associates and students
References
Marti Ashford
Retired
208-***-**** (H)
208-***-**** (C)
Jessie Sheldon
CASA Supervisor
208-***-**** (W)
831-***-**** (C)
Christy Amaral
Teacher
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