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School Teacher Customer Service

Location:
Blackfoot, ID, 83221
Posted:
September 20, 2022

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Resume:

Cherie Wells

***S. *** E. Jerome Id *****, 208-***-**** adsnuu@r.postjobfree.com

Objective

Looking for a position that will enable me to use my skills and experience to build relationships with people and children.

Skills & Abilities

Classroom and office management

Scheduling and planning of daily activities

Secretarial – phones, filing, typing, etc.

Knowledge of basic computer skills

Experience

Part Time Dispatcher, United Parcel Service (UPS)

Hailey, Idaho

September 2021 - current

Manage daily scheduling of labor needs and changes and embrace continuous improvement efforts

Manage fleet drivers’ schedules and routes

Review documents of routes, deliveries, times for pick-ups and deliveries

Work together with drivers and management to create the most effective delivery routes and schedules to maximize driver efficiency making changes as needed

Participate in management and driver feedback to improve service level

Evaluate and adjust 18+ routes based on daily needs, available drivers, traffic and weather conditions

Utilize information to preform additions or cuts to assist in preload operation

Inspect loaded packages for any misloaded packages

Clerical duties, Johnson Heating & Cooling (owner), Sandpoint, Idaho

October 2008 – September 2021

Provided customer service by phone and in showroom

Billed out customers

Processed payments

Worked closely with accountant

Received bills and processed payments to vendors

Settled accounts

Assisted customers in answering questions and problem solving their need for parts and equipment

Ensured files and paperwork were in proper order for daily jobs

Scheduled appointments and jobs

Maintained books (bookkeeping) using QuickBooks

Typed proposals and documents using Microsoft Word

Submitted reports and data to state and federal entities

Substitute Teacher, Jerome School District, Jerome, Idaho

October 2007 – October 2008, December 2000 -January 2003

Highly requested by several teachers

Followed outlined lessons plans in a variety of subjects and grade levels (primarily K-7)

Managed classrooms of up to 30 students

Communicated in writing with teacher or supervisor about class events, problems, and concerns

Managed daily classroom routine; Monitored activities in the classroom and on the playground of students while maintaining a safe, educational environment

Monitored and aided in care of handicapped children

Private School Teacher, North Valley Christian School, Jerome, Idaho

January 2003- September 2007

Worked with/taught students K-3 combined

Monitored and assessed student progress

Identified, selected, and modified resources to meet students’ diverse needs; tailored lessons so each student would fully understand assignments and topics

Created and taught lessons in reading, writing and math for grades K-3 combined

Communicated with parents regarding student progress

Taught and explained problem solving strategies

Organized and lead children on whole school field trips

Retail Sales Management Position, Twin Falls Idaho

September 1988 – December 1994

Supervised associates and managed daily operations of the store

Managed conflict resolution between customers and associates

Answered customer questions in person and by phone

Assisted customers with purchases including carry-out of product

Used local knowledge to identify opportunities and generate repeat and new business

Developed rapport with customers

Handled money, drew up bank deposits, accurately counted change to customers, calculated totals on sales receipts

CASA Volunteer, Bonner County (previous), Blaine County

May 2015-current

Works closely with supervisor, Idaho Department of Health and Welfare (IDHW) and courts

Writes legal court reports

Keeps notes and documentation of each visit, communication, and piece of investigation

Enters visitation and training information in a secure format

Regularly visits my CASA children

Communicates with foster parents, CASA children, courts, attorneys, and IDHW

Attends regular trainings

Attends court proceedings regarding my case

Education

Twin Falls High School – Twin Falls, Idaho

Graduated May 1982

Communication

Maintained communication with supervisors

Responded to customer/parent concerns and questions

Gave detailed instruction – verbal and written - to students and detailed -verbal and written - information to parents, customers, employees, associates and students

References

Marti Ashford

Retired

208-***-**** (H)

208-***-**** (C)

Jessie Sheldon

CASA Supervisor

208-***-**** (W)

831-***-**** (C)

Christy Amaral

Teacher

805-***-****



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