Client Service Rep
Resume:
Susan Rogers
Saint Charles, MO *****
adsnu2@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Client Service Representative/ logistics coordinator Tagg Logistics - Hazelwood, MO
September 2021 to Present
• Process and input all customer orders inbound and outbound for a top 100 3PL. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests. Coordinate special, last minute shipping requests with the operations and transportation departments, expediting any order as necessary. Trace orders as required and notify customers of any activity concerning their merchandise. Follow up with other departments to ensure that service standards are being met. Generate accurate and timely billing and subsequent invoicing. Maintain accurate inventory records, as well as investigate and resolve inventory discrepancies. Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operate various types of office machines necessary to perform duties. Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. Warehouse Associate
Aerotek Temporary - O'Fallon, MO
January 2021 to September 2021
pick, pack, and ship orders. Use forklift to bring down pallets for picking. Use UPS shipping for direct to customer shipping. Counted inventory for corrections. General Laborer
QPS Employment Group - Saint Peters, MO
November 2020 to January 2021
Temp service made gift baskets
General
Excel Temporary Service - Saint Peters, MO
December 2019 to March 2020
Temp jobs until I find a permanent position
Logistics coordinator/Shipping and Receiving Coordinator She's Chic - Saint Peters, MO
August 2017 to November 2019
Pull all stock, package and label products on inbound pick list in efficient manor which are designated to go to Amazon. Pull, package and get shipping for all orders direct to customer. On all inventory being received, book in under proper purchase order. Make purchases for restock of all materials needed for packaging and mailing products. Label and put away all new inventory. Review Amazon/Eba returns and make decisions for restock, resale, or disposal. Ongoing project of auditing of existing inventory for quantity, location, and listing exposure on all appropriate channels. Maintain and report issues with all equipment. Keep all areas of warehouse organized, stocked, and free of clutter/trash. Prepare spreadsheets on inventory, update photos on our program, create training videos and written training for all aspects of job. Answers any customer inquires/issues about products and/or deliveries. This position was half administrative assistant and half warehouse associate. Material Handler II
ALL PARTS - Louisiana, MO
March 2016 to June 2017
picker and packer of products; auditor of outbound products; forklift operator; warehouse clerk to print orders, deal with issues from pickers and packers, make spreadsheets for inventory, delegate responsibilities for certain orders.
Apartment/ office Manager
Holman Place Apartments - Hannibal, MO
April 2014 to December 2015
I was the daily face of the company and took care of any and all issues with the buildings/ apartments/ property/ tenants. Received monthly rent from tenants and kept records of all paid and not paid
(bookkeeping). Prepared and faxed all applicants to main office for consideration. Prepared units for availability including making appointments and contracts with local repairmen for any outside work that needed to be completed. In charge of maintenance man and delegated responsibilities to him. This position was mainly administrative/ clerical position. Cashier
Hardees - Hannibal, MO
November 2011 to April 2014
I worked the cash register at the front and also the drive thru window. Expedited orders to customers and handled any customer issues.
This gap in working history is because I gave birth to 2 children, went to college, and was recovering from a major car accident in 2010 during this period. Assistant Manager
Shell - Florissant, MO
August 2004 to January 2007
I ran the cash register as well as cleaned the entire store daily, and kept all available inventory stocked. I also was in charge of training employees and did end of shift and end of day reports including bookkeeping.
Cashier/Cafe/Bakery
Sam's club - St. Louis, MO
May 2003 to August 2004
I ran the cash register as well as helped customers find products. At cafe, I made pizzas and cleaned. At Bakery, I prepared next days bread and decorated cakes. Customer Service Representative
Knight's LTD - Hazelwood, MO
May 2002 to May 2003
Took incoming calls at a call center for magazine orders and customer service questions about products. Assistant Manager
Shell - Florissant, MO
July 1994 to April 2002
I ran the cash register as well as cleaned the entire store daily, and kept all available inventory stocked. I also was in charge of training employees and did end of shift and end of day reports including bookkeeping.
Education
current student for BA in Business Administration
Southern New Hampshire University - Remote
August 2022 to Present
AAS in Respiratory Therapy
St Louis Community College - St. Louis, MO
2007 to 2010
GED
Hazelwood West High School - Hazelwood, MO
1994 to 1997
Skills
• FORKLIFT
• SCANNING
• EXCEL
• MICROSOFT OFFICE
• WORD
• Shipping
• Inventory
• Management
• Logistics
• Typing
• Shipping And Receiving
• Warehouse Management
• training
• Receptionist
• Warehouse Experience
• SAP (2 years)
• Data Entry
• Customer Service
• Shipping Receiving
• Shipping & Receiving
• 10 Key Calculator
• Assistant Manager Experience
• Bookkeeping
• Materials Handling
• Property Management
• Bookkeeping
• Assistant Manager Experience
• Time Management
• Office Experience
• Phone Etiquette
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Analysis skills
• Communication skills
• Freight
• Computer skills
• Organizational skills
Certifications and Licenses
Forklift Certification
Assessments
Attention to Detail: Inventory — Highly Proficient July 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Highly Proficient
Warehouse Shift Leader — Highly Proficient
December 2019
Supervising warehouse staff and maintaining safety and security standards. Full results: Highly Proficient
Scheduling — Proficient
December 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Attention to Detail — Proficient
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient December 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Spreadsheets with Microsoft Excel — Highly Proficient December 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Highly Proficient
Verbal Communication — Highly Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Highly Proficient December 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Active Listening — Highly Proficient
December 2019
Actively listening and appropriately responding in conversations. Full results: Highly Proficient
Basic Computer Skills: PC — Proficient
December 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Problem Solving — Highly Proficient
December 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient
Organizational Skills — Highly Proficient
December 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Data Analysis — Proficient
January 2020
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: Proficient
Warehouse Associate — Highly Proficient
January 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Administrative Support — Expert
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Expert
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Expert
June 2020
Identifying and resolving common customer issues
Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Data Entry Clerk — Expert
June 2020
Maintaining data integrity by detecting errors
Full results: Expert
Customer service — Expert
June 2020
Identifying and resolving common customer issues
Full results: Expert
Warehouse associate — Expert
June 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Expert
Administrative assistant/receptionist — Highly Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Receptionist — Highly Proficient
July 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Filing & organization — Highly Proficient
December 2019
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Highly Proficient
March 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office - Word (40wpm) 10+ years and Excel 4 years Fax, copy, scanning, forklift operator
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