Customer Service Data Entry leadership, Research, Administration
Resume:
Justina Effah Nyarko
Summary:
Experienced Customer Service Specialist holding bachelor’s degree with expertise in handling 60 to 70 Inbound and outbound calls in fast paced call center environment.
Strong experience in following up on leads and administrative purposes.
Well versed in providing customer services and human services
Proficient in customer service, data entry, researching and process improvement.
Skills:
• Customer Service
• Analytical skills
• IT skills/Live chat
• Cold Calling
• Scheduling/Help Desk
• Leadership Skills
• Communication
Professional Experience:
SAM’S CLUB, COLUMBUS, OH Oct 2021-Present
Personal Shopper/Picking
Ensuring the accuracy of orders and invoices
Following up on out of -stock merchandise to meet members needs
Fulfilling members Fax n Pull and Click and Pull orders
Wrapping and Palletizing items
BAYADA health care, NJ Feb 2021 to Oct 2021
CSR/CHHA
Handled 35 outbound & inbound calls
Activities of Daily Living
Cardiopulmonary Resuscitation
Instrumental Activities of Daily Living
Insurance Documentation and Paperwork
Always Best Care, Monroe, NJ Feb 2019 to Feb 2021
Certified Nursing Assistance/Administration
Assisted Clients with medication.
Followed ups on lead.
Documentation.
Handled 30 inbound calls
Took clients for doctor’s appointment.
Residence Care.
Socialization.
Delta Airlines (GSA), Accra, Ghana Oct 2016 to Feb 2019
Customer Service Representative/Sales Associate
Followed up on leads.
Handled 50 outbound & Inbound calls
Ticketing.
Pitching out Delta products to prospective clients.
Sales rounds.
Careers and counselling center, Accra, Ghana Feb 2019 to Spt 2015
Sales Representative/Customer Service
Sales marketing.
Handled 80 outbound & inbound calls.
Presentations.
Followed up on leads.
Organized Events and Program.
Commission on Human Rights and Administrative Justice Apr 2013 Jun 2014
Administrative Assistance/Office Coordinator
Following ups on Leads
Plan meetings and take detailed minutes
Assist in the preparation of regularly scheduled reports
Act as the point of contact for internal and external clients.
Education:
MPA (HealthCare Administration) from Grand Canyon University (Arizona, Phoenix) 2020/08 – 04/2022
Microsoft Power BI, (Online 2022)
Bachelors in Sociology political science and social work from University of Ghana in 2015
Career Development, University of Ghana. (2016)
Leadership Academy, University of Ghana. (2016)
Reference 1 Reference 2
Nana Kwadjo Ayirebi Loretta Prempeh
Registered Nurse Associate Cloud Consultant Apprentice 860-***-**** 860-***-**** *********@*****.***
Reference 3 Reference 4
Apostle Oheneba PK (Counselor) Piya Paulus
Lead Pastor, Voice of God Ministries Director, Always best care
Contact this candidate