Justina Effah Nyarko

Summary:

Experienced Customer Service Specialist holding bachelor’s degree with expertise in handling 60 to 70 Inbound and outbound calls in fast paced call center environment.

Strong experience in following up on leads and administrative purposes.

Well versed in providing customer services and human services

Proficient in customer service, data entry, researching and process improvement.

Skills:

• Customer Service

• Analytical skills

• IT skills/Live chat

• Cold Calling

• Scheduling/Help Desk

• Leadership Skills

• Communication

Professional Experience:

SAM’S CLUB, COLUMBUS, OH Oct 2021-Present

Personal Shopper/Picking

Ensuring the accuracy of orders and invoices

Following up on out of -stock merchandise to meet members needs

Fulfilling members Fax n Pull and Click and Pull orders

Wrapping and Palletizing items

BAYADA health care, NJ Feb 2021 to Oct 2021

CSR/CHHA

Handled 35 outbound & inbound calls

Activities of Daily Living

Cardiopulmonary Resuscitation

Instrumental Activities of Daily Living

Insurance Documentation and Paperwork

Always Best Care, Monroe, NJ Feb 2019 to Feb 2021

Certified Nursing Assistance/Administration

Assisted Clients with medication.

Followed ups on lead.

Documentation.

Handled 30 inbound calls

Took clients for doctor’s appointment.

Residence Care.

Socialization.

Delta Airlines (GSA), Accra, Ghana Oct 2016 to Feb 2019

Customer Service Representative/Sales Associate

Followed up on leads.

Handled 50 outbound & Inbound calls

Ticketing.

Pitching out Delta products to prospective clients.

Sales rounds.

Careers and counselling center, Accra, Ghana Feb 2019 to Spt 2015

Sales Representative/Customer Service

Sales marketing.

Handled 80 outbound & inbound calls.

Presentations.

Followed up on leads.

Organized Events and Program.

Commission on Human Rights and Administrative Justice Apr 2013 Jun 2014

Administrative Assistance/Office Coordinator

Following ups on Leads

Plan meetings and take detailed minutes

Assist in the preparation of regularly scheduled reports

Act as the point of contact for internal and external clients.

Education:

MPA (HealthCare Administration) from Grand Canyon University (Arizona, Phoenix) 2020/08 – 04/2022

Microsoft Power BI, (Online 2022)

Bachelors in Sociology political science and social work from University of Ghana in 2015

Career Development, University of Ghana. (2016)

Leadership Academy, University of Ghana. (2016)

Reference 1 Reference 2

Nana Kwadjo Ayirebi Loretta Prempeh

Registered Nurse Associate Cloud Consultant Apprentice 860-***-**** 860-***-**** adsnsc@r.postjobfree.com

Reference 3 Reference 4

Apostle Oheneba PK (Counselor) Piya Paulus

Lead Pastor, Voice of God Ministries Director, Always best care

860-***-**** 646-***-****

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