Customer Service Call Center
Resume:
Eric Harris
Hard- Working professional with *-* years of experience and a proven knowledge of customer satisfaction, conflict resolution, and customer service. Aiming to leverage my skills to successfully fill the role at your company. Motivated customer relations team members focused on delivering top-notch service to every person. Remain level- headed and analytical when approaching each issue. Document problems thoroughly and pursue complete resolution for every concern.
Tuscaloosa, AL 35405
adsnrh@r.postjobfree.com
EXPERIENCE
Motherson Automotive, Cottondale, AL— HR Generalist.
March 2021 - PRESENT
Creating, updating and applying all HR policies and company guidelines and making sure they adhere to standards and laws initiated by authorities.
TLC Call Center, Tuscaloosa, AL— Customer Service Rep.
March 2020- February 2022
Works with clients who have complaints, orders, or require information about products/services purchased from the organization.
Walmart, Hoover, AL — Customer Service Lead.
November 2018 - March 2020
Responsible for the front end operations of the store, Providing cash change to the cashiers, preparing cash register tills, audits cash register tills, customer care problem solving,associate problem solving, provides breaks, directs associates schedules.
EDUCATION
Shelton State Community College, Tuscaloosa, AL — Associates Of Business Administration & Management
June 2019- May 2021
Skills in communication, sales, financial analysis, legal, research, data analysis, operations and marketing.
West Blocton High School, West Blocton, AL — HS DIPLOMA
August 2018- May 2021
General Studies.
SKILLS
●Inbound Calls
●Sales Experience
●Problem Resolution
●Customer Service
●Communication Skills
●Attention to detail
●Customer Service Oriented
●Ability to work under pressure
●Extremely Organized
●Product knowledge
●Management
●Teamwork
●70 WPM Typist
●Microsoft office suites
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