LOUIS THOMPSON

**** ****** ***** • Memphis, Tn. *8128

901-***-**** • adsnr9@r.postjobfree.com

www.linkedin.com/pub/louis-thompson/10/a99/b64

Wealth of experience managing large, complex projects and programs from concept to delivery

Program Management Project Management Risk Management Contract Administration Resource Allocation Acquisitions Change Management Scheduling / Logistics Program Evaluation Strategic Planning Resource Management Multi-Million Dollar Budgets

Served as Program Manager for large, complex programs with centralized and decentralized task orders support requirements. Program Manager with 14 years of experience, successfully launching, directing and managing large scale cross-functional programs - performing management functions such as planning, scheduling, organizing, and tracking process, and ensuring the feasibility of the project.

ITIL-based IT Service Management (ITSM) implementation experience encompassing Incident, Change, Problem and Service Request Management processes using ITSM support tools such as Remedy, ITSM and ServiceNow,

Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems

Conflict Management Turnaround Operations Staffing & Resource Management

Risk & Issue Management Financial Modeling & Analysis Agile & Waterfall Methodologies

Cost/Benefit Analysis Change Management Stakeholder Management

Villanova University, Villanova, Pennsylvania

– Advance Master Certificate in IT Service Management -

ITIL Foundation Plus

Project Management (IS/IT Professional)

- Advanced Master Certificate in Project Management -

Project Management Professional

Six Sigma Green Belt Certification - Information Technology

Secured senior leadership sponsorship of programs and approval of project objectives. Well rounded understanding of IT (development and integration practices, project infrastructure needs, testing and general application support needs, delivery methodologies (waterfall, Agile, RUP, etc.)

Spearheaded Disaster Recovery after Hurricane Katrina totaling $48+-million in losses; utilizing 'Straight Through Processing – STP - 'I was able to optimize the speed at which our claims transactions were processed. This process was utilized throughout the rebuilding of our entire 3 state - IT infrastructure including the stabilization and regeneration of Help Desk Support and User Desktop Support, Networking and Integrating Computer Hardware and Services, telecommunications solutions, IT software/hardware and server and data storage.

Honored with the CSC System Sciences Division President’s Excellence Award in Management Excellence—selected from 3,300 candidates.

Instrumental in saving $2.8M in Northrop Grumman Ship Systems IT maintenance vendor-support contract costs through renegotiations, rebids, or terminations of unneeded maintenance contracts.

Pioneered and developed strategic business plans to develop alliances with key large businesses such as IBM and Microsoft to align capabilities and services to become more competitive in winning Federal contracts. Directed program efforts in several areas, including cost management, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities

As a Cross Functional/Technical, Project/Program Manager

Managed teams in planning and executing business programs - Communications (Listening, Persuasiveness, Oral, Written, Influencing and Negotiation), Leadership (Impact, Involvement)

People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resilience/Adaptability) Overseeing the development, management and implementation of enterprise wide initiatives as directed by leadership.

Senior Program/Project Manager with a passionate and innovative, future-oriented vision, leveraging private, public & government C-level experience to mobilize and support major projects

Primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. Served as a liaison among corporate management, program managers and Federal Agency program directors/managers. Had ultimate responsibility for resources and the accomplishment of all tasks assigned under this contract. Coordinated, sequenced and provided program-level management for project managers running multiple projects simultaneously; evaluated interdependencies between multiple initiatives, provided budget control of high level investments and ensured on-time delivery of projects.

Organized, directed and managed support services for all activities, serving as authorized interface with the Government Contracting Officer (CO), the contract level

Secured senior leadership sponsorship of programs and approval of project objectives. Well-rounded understanding of IT (development and integration practices, project infrastructure needs, testing and general application support needs, delivery methodologies (waterfall, Agile, RUP, etc.)

Researched accounts business drivers by understanding telecommunications; retaining knowledge of the sales industry; collaborating with specialists in support services; identifying critical factors aligned to the specific account; driving new business within the account; developing knowledge on competitors; navigates a complex set of tools and support structures

Business Based Capacity Planning Methodology

Performed an analysis of business requirements, drivers and I/T resource consumption across multiple platforms and developed a macro level capacity planning methodology using natural business forecast units for a major U.S. retail and manufacturing company.

Developed and Delivered IT Business Services Management (ITSM) and Service Support, COBIT, and Organizational Transformation solutions based on ITIL best practices focusing on the people, process, technology and information perspectives. Provide integrated enterprise-wide business solutions, including a focus on digital enterprise, customer centricity and intelligent automation and all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.

Accountability & Commitment:

o Ability to formulate and gain alignment on end state vision and roadmap for program

o Ability to achieve business outcomes and stakeholder satisfaction

Learning Agility:

o Ability to identify opportunities and gain organizational support for strategic initiatives critical to driving the program, as well as, quick hits

o Ability to adapt and work effectively within a variety of situations and with various individuals

Business Acumen:

o Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery

o Ability to understand and take action when changes in program impact other business priorities

Problem Solving:

o Ability to uncover and take action on hidden problems and risks

o Communicates complex problems and plans to address them to all impacted stakeholders

Process Adherence:

o Ability to engage in program initiating activities such as identifying stakeholders, identifying program management approach, defining roles and responsibilities, etc.

o Ability to implement a program communication strategy to drive awareness of the program and organizational value. Provide a compelling reason to increase understanding and agreement; highlight successes to

Professional Experience

Birlasoft - Memphis, Tn

05/2022 - 07/2022

Sr. Project Manager - Project Development and Management

Provided Ten (10+) years’ experience project management experience including developing project schedules, managing team resources, creating work breakdown structures, estimating size and effort for new deployment projects.

Effectively applied project management methodologies and enforced project standards.

Dove into complex projects and took them forward with minimal supervision.

Very Proficient with object management s/w tools as well as other productivity tools including: MS Office, Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint.

Directed and drove complex project efforts to completion.

Strong problem-solving and analytical skills.

Ability to provide competent and proactive leadership.

Ability to establish cross-functional, collaborative relationships with business and technology partners.

Sound business acumen and good judgment.

Ability to negotiate and influence at all levels of the organization.

Flexibility, interest and ability to work in a fast-paced environment on mission critical projects

Infinity Solutions Alpharetta, GA

05/2018 - 10/21

Sr. Project Manager - Threat, Vulnerability Tracking and Assessment Management (contractual)

• Responsible for working with Security & BU/COE's on establishing a regular cadence for Rapid 7 Reporting

• Established a repeatable process for reviewing & communicating action plans to ensure all stakeholders are engaged.

• Worked with GPS PM's, BU PM's, and Security, established a repeatable summary report to communicate progress for each team.

• Worked closely with Patch Champions to ensure status is accurate & up to date

• Acted as an escalation point for Patch Champions

• Developed, implemented, and executed industry-leading vulnerability management services, vulnerability remediation and patch management oversight

• Lead technology vulnerability remediation efforts through cross functional working committees

• Lead Security Red Team Program to test effectiveness of Security controls and processes

• Managed planning and execution of corporate penetration testing engagements

• Identified and resolved false positive findings in assessment results

• Analyzed threat and vulnerability feeds and analyze data for applicability

• Assessed compensating controls and validate efficacy of existing controls

• Responsible for generating timely vulnerability assessment reports to management and stakeholders

• Produced vulnerability, configuration, and coverage metrics and reporting to demonstrate assessment coverage and remediation effectiveness

• Recommended security controls and/or corrective actions for mitigating technical and business risk

• Maintained an awareness of existing and proposed security standards, industry best practices, legislation and regulations pertaining to information security and recommend appropriate changes

Reporting

• Monitoring and analysis of industry and privately obtained vulnerability data

• Collaboration with Security, Technology and Risk teams to drive the effective remediation of identified vulnerabilities

• Monitoring and analysis of threat management feeds and reports

• Development of threat reports and metrics, including enterprise security threat model

• Development and analysis of security vulnerability and threat reports with technology, security and corporate business units

• Collaboration with technology partners to validate and optimize effectiveness of risk mitigation efforts.

• Collaboration with risk teams to drive the effective implementation of red team recommendations and management of associated risks

• Held regular status meetings with direct reports

• Completed comprehensive performance and career development plans for staff

By Light Professional IT Services Atlanta, GA

04/2016 - 02/2017

Senior Project Manager, Disaster Recovery & Business Continuity (Contractual)

Delivered on specific Operational Readiness, Customer Experience or Defect resolution initiatives as required for specific launch or release driven change. Defined business unit and operational goals, prioritize assets based on impact to business goal, categorize threats to critical assets, and determine severity of vulnerability in the critical assets

Formulated and implemented strategic solutions to mitigate disaster risk and optimize return on investment (ROI)

Delivered a wide range of business continuity solutions to a highly visible, sensitive, and multifaceted program, which involve designing and executing program initiatives and supporting project planning initiatives

Rendered effective and cost-efficient project management, analytic support, and process and technical solutions to a wide range of issues

Selected Accomplishments:

Played a major role in the Metro Atlanta Rapid Transit Authority (MARTA) project:

Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster recovery strategy to protect MARTA in case of disruption to technology resources

Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the selection, definition, maintenance, and management of disaster recovery tools

Collaboration with vendors, business units, and technology groups to guarantee targeted and timely communication with senior management and internal stakeholders

Identification of disaster recovery program governance, process and technology solutions, compliance control, and project tracking and reporting

Oversight of overall disaster recovery program quality assurance to ensure successful and timely delivery of effective solutions

Provided Supervision of non-recurring tactical projects as the manager of ship systems sector retained services and the manager of sector change notification processes

Managed the Metro Atlanta Rapid Transit Authority (MARTA) Disaster Recovery & Business Continuity project: Establishment, analysis, and dissemination of recovery environment requirements while overseeing the implementation of disaster recovery strategy to protect MARTA in case of disruption to technology resources Facilitation of building, testing, and maintenance activities for all disaster recovery plans and processes, while handling the selection, definition, maintenance, and management of disaster recovery

Kinetix - Atlanta, Ga

03/2015 – 10/2015

Project Manager Security,

Project Management Multimillion-Dollar Budgets Risk Management PCI Compliance ISO 27001/ISO 27002

Global Payments Information Security & Data Protection (IS&DP) - Directly supporting the Vice President of ISDP - Lead the security team responsible for the management of Global Payments’ worldwide information technology compliance program (including PCI and SOX 404 Information Technology)

Project Rose was a multiple workstream initiative requiring Information Security to provide consulting and y services, implementation services, testing services, and operation support. There were 17 diverse workstreams concurrently underway with immediate, short-term, and longer-term deliverables. Information Security controls, secure engineering, and operational workflows needed to be developed and/or modified to accept the new volume of business.

Accountabilities - Control Testing Scoping / Performance / Reporting

Project Responsibilities:

●Managed the implementation project for all IS&DP-related departments; these are - IS Architecture, IS Engineering, IS Operations, Compliance, Consulting & y Services and the Compliance Engineering third party managed services team. .

●Managed all IS project groups to completion. Currently these IS groups are: Systems Seeding & Migration (AS400’s), Network Connectivity, FIS Managed Services (Gaming Bureau), 3rd Party Services (iGaming), and Call Centers. .

●Solicited feedback from the IS & DP department following their multiple review sessions with our client. Feedback was to be restructured into action items for the individual project workstreams. Feedback was tailored into action items to be delivered by the project workstream leader and tracked / managed toward completion. .

●Held regularly scheduled work sessions with Project Leaders and IS&DP Project, Operations, Supporting Leadership. Emphasis was on tracking progress toward goals, resource allocations, and escalation details. .

●Maintained current status of the IS&DP project tasks status and report using Global Payments standard PM protocol. Multiple reports were required (weekly, monthly, quarterly) .

●Demonstrated proven considerable knowledge of common security and healthcare industry standards and regulations (HIPAA / HITECH, HITRUST, Meaningful Use, PCI/DSS, Red Flags, ISO 27001/27002, NIST 800-53, COBIT), especially as it relates to the following: Building an Information Security Management System and/or program;

●Conducted information security risk assessments Preparing organizations for audits (OCR, OIG, CMS, external audits, internal audits, etc.) Ethical hacking Architecture and technology security assessments Demonstrate extensive knowledge of assessing and recommending enterprise security solutions in adherence with industry security standards, specifically for the healthcare industry

Accountabilities - Control Testing Scoping / Performance / Reporting

●Collaborated with the business units and Business Technology Services (BTS) to design and develop internal controls, methods, and procedures, understanding Data Flow, Data discovery and data loss prevention (DLP) and make quality observations.

●Managed or led in-depth compliance reviews to validate information security key controls to identify control risks, and analyze root causes and trends in potential control weakness, partnered with Business Unit and BTS, and promote activities that foster awareness and understanding of information technology controls across the organization. Recommended new controls to meet compliance standards where applicable.

●Monitored open audit items from information technology audits and external compliance/certification audits to ensure execution of remedial activities defined in the agreed action plans and risk treatment plans.

●Evaluated and integrated ICFR (Internal Controls over Financial Reporting) with ISO 27001/ISO 27002 controls and framework.

●Evaluated systems, networks and processes for compliance with Global Payments policies and standards, industry requirements, and applicable regulations and laws

●Partner with management, as appropriate, to resolve any identified information security and compliance gaps.

●Developed and evolved the information technology compliance assessment methodology, and managed/conducted compliance audits (e.g., PCI, SOX, SSAE16, TR-39).

●Managed PCI Compliance audits for corporate and affiliates.

Truebridge Resources - Atlanta, Ga

March 2014 – Aug. 2014

Program Manager (Contract Consultant -, AT&T)

Project Management Multimillion-Dollar Budgets Risk Management Asset Management Disaster Recovery Business Continuity

Senior Level Program Manager to provide complex project and program oversight and coordination. Program consisted of technical hardware installation, real estate and operations components.

Launched- support devices - launched implementation and projects for eSupport efforts. Played a key, integral role in providing the details and focus needed to assure optimum launch support for eSupport projects/enhancements, thus facilitating the ability to effectively meet the demands of the business.

As a key contributor – Utilizing ServiceNow:

1.Managed ITIL Incident Resolution Optimization

2.Worked to Improve Mean time to Resolve (MTTR)

3.Worked to Improve Customer Satisfaction (CSAT)

4.Incident Defect Identification & Reduction

Essential Responsibilities:

●Performed core configuration tasks including system access and data security, alerts & notifications, and creating workflow activities & approvals

●Managed data with tables, the configuration management database (CMDB), import sets and update sets

●Built dashboards and build/run reports, configure service level agreements (SLAs) and perform instance branding and customization

●Developed User Interface (UI) policies, data policies, UI actions, business rules and client scripts

●Proficient in and is able to explain SNC existing functionality as well as future requirements including recommending the best architecture and design principles to meet user requirements

●Analyzed user requirements, identifies (alternate) systematic approaches, and develops recommendations with cross functional teams

●Lead meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements

●Developed and deliver training programs relevant to Service Now use and administration for end users

●Developed and implement policies, procedures and guidelines to ensure data integrity

●Played a substantial role in driving break/fix analysis

●Assisted with the testing, installation, and implementation of new / improved SNC system

●Operationally managed the incident and problem processes including policy, knowledge, training, improvements, and expansion of all assigned processes. Ensure they were executed in alignment to overall organizational objectives.

●Coordinated incident and problem management activities across multiple functions including service desk, operations, engineering, development and business stakeholders.

●Worked with customers/users to define business process improvements and enhancements

●Managed the activities assigned by Process owners of continuous improvement areas across the owned processes

●Communicated incident and problem management status through regular reports and presentations to a variety of audiences, including management and peers in other functional areas.

Caduceus Healthcare - Atlanta, Ga

09/2013 – 01/2014

IT Infrastructure & Proposal Consultant -

Project Management Multimillion-Dollar Budgets Risk Management Capture Management Proposal Management

Managed multi-disciplinary team that is focused on "Driving to Win" by melding business, management, technical and cost elements for winning proposals.

• Efforts included development and implementation of the win strategy, beginning with pre-Request for Proposal activities and continuing through written/oral proposal development, negotiations, award and transition

• Lead capture team in the development of a winning proposal strategy for Public & Government Sector clients..

• Primary responsibilities involved establishing, cultivating and managing client relationships throughout the life cycle of the relationship to serve as a trusted business and consultant. This includes working early in the relationship during the discovery process to determine what solutions were a good fit for the client, managing project implementations and ongoing services aimed at improving the client firm business outcomes

Implemented Caduceus Capture Plan Process via the BAP successfully.

• Assumed the capture manager role on major captures.

• Lead teams of line and proposal staff to assure BAP compliance throughout the life of the opportunity

• As part of the business development responsibilities, followed the Caduceus Business Acquisition Process (BAP) for all business development efforts

TECHNISOURCE Inc., Atlanta, Ga.

09/2012 – 05/2013

Project Manager (Contract Consultant -, Cox Communications),

Project Management Multimillion-Dollar Budgets Risk Management

Client: Cox Communications - Integrated Vulnerability Assessment

The overall goals of this project were to implement a Preventative Maintenance Program via Failover Testing, to identify and remediate possible gaps in the current failover testing procedure and increase customer satisfaction.

The Failover Testing Program was introduced into the Cox Network (also known as the Cox Technology Environment) in a phased approach: Corporate, Geo Redundant, and System/Field.

The Failover Testing Program will include all critical devices and applications that reside in the Cox Systems, and are controlled by the Systems, that have been designed with redundancy in their architecture.

a)The Failover Recovery Critical Systems project will look to standardize routine failover intervals for critical network components.

b)The project will also investigate automation opportunities to reduce the burden on manual resources.

Develop – IT Disaster Recovery and Business Resumption Strategy

IT Disaster Recovery Plans Business Resumption Plans

Testing and Certification Program

Develop & Implement an Enterprise Recovery Management Process/Develop Strategy to Develop and Maintain

Testing Metrics/Program Maintenance Program

Change Management Program Inventory Audit

Certification Program

Platform Risk Assessment Performed

Identified key risk across mission critical systems with special emphasis on areas of operations risk, vendor exposure, redundancy, capacity, version control, security and skill set.

Identified gaps in critical skills and functionality that may have a negative impact on the reliability and availability of Cox Services and critical internal applications

Planned, organized, secured, and managed resources to bring about the successful completion of specific project goals and objectives

Common deliverables typically included the project charter, scope definition, requirements documents, work activities, project schedule, risk register, communication plan, resource plan, risk management plan, procurement plans, project budget, quality control plan, status updates, reporting, and tracking

CIBER, INC., - Atlanta, Ga

3/2011 – 12/2011,

Program Manager

Project Management Multimillion-Dollar Budgets Risk Management

Reporting to the Vice President of Federal Sector (CTS), responsible for the operational success of Ciber’s CDC Program investment, ensuring seamless team management and development, program delivery, and quality control and evaluation.

Served as Program Manager for multiple large, complex programs with centralized and task orders support requirements. Job duties are as follows:

• Managed substantial software development contract support operations including multiple projects.

• Organized, directed, and coordinated planning and production of all the contractor's support activities.

• Demonstrated experience for oral and written communications with all levels of management for planning and control of projects.

• Interfaced with CDC management personnel, CDC contracts staff, and other cognizant CDC officials.

Managed responses to the CDC, CITS, VAMC, CMS, IDIQ RFPs and task orders with key responsibility for managing support of the application of the Public Health Operating Unit - Business Acquisition Process (BAP) as the basis for captures; also supported other OU capture managers in effective BAP implementation.

Facilitated new business development and re-competed capture strategies which included customer engagements, teaming strategies, technical solution development, competitive analysis, position / price-to-win and pricing strategies; supported the implementation of Public Health Operating Unit BAP milestones; and assisted with the performance of proposal development effort, ensuring the implementation of a comprehensive and compelling proposal.

Administered customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance.

Implemented milestones; monitored adherence to master plans and schedules; identified program problems / issues and obtained solutions, such as allocating resources or changing contractual specifications.

Created requirements and compliance matrices of RFP requirements as needed (assigned production coordinator may assist in this process); managed logistics; scheduled all meetings; and managed the entire proposal process for medium to large proposals with varying degree of complexity.

Directed the work of employees assigned to the program from technical, manufacturing and administrative areas while providing guidance to proposal owners and assigning LOB and proposal center staff.

Facilitated development of business cases for less complex Manager bid decisions; interfaced as point of contact with designated customer populations to assist customers in articulating business problems; and developed price models for assigned request for information (RFI) and request for proposal (RFP).

Key Projects & Achievements:

●Successfully guided capture team in developing and leading multiple capture efforts that have won major federal contracts totaling as much as $2.5M over three years.

●Played key role in designing and delivering service-oriented architecture (SOA)-based software application CDC Alerting Service (CSDCAS), enabling secure, reliable, and timely alerts to public health officials and public health organizations of disease outbreaks, bioterrorism events, and other public health events regardless of geographic location.

NORTHROP GRUMMAN- Atlanta, Ga

6/2004 – 1/2011

Manager - Project Management,

Program Strategy Project Management Disaster Recovery Strategic Alliance Leadership

Continuously strove to optimize business services corporation provides to its internal and external customers in functions such as financial management, procure and grants administration, human resources, and facilities management.

●Ensured investments had the highest impact on programs, projects, and activities whether they are direct public health

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