Director of Operations

EXARCHOS KALOVYRNAS

Cell: 603-***-****, E-mail:***********@*****.***

Brief Profile

Multi-Unit Manager with strong skills in supervision and management of multi-unit facilities. Extensive international experience in USA, Greece, UK and Austria retail markets. Deep understanding of sales, human resource management the meaning of team building, low turnover, effective training and fast paste restaurant environment.

Work Experience

05/21-Present NGP Management LLC-Dunkin Donuts, USA

Director of Operations

Oversee 20 stores in 3 states. Supervised 4 districts with $30M gross sales.

01/16-05/21 District Manager

Successful supervision of 7 stores (120 employees).

Coached and guided Store Managers through all daily operations.

Successfully controlled P&L, food cost, payroll and Districts recruiting all the positions

Responsible for leading new Store openings

Consistently in top 3 Districts out of 20

06/12-11/15 ALDI INC Super Markets, USA

District Manager

Supervised successfully 4-5 stores (district). One year in CT and two and a half years in MA and NH. Increased sales by 25% the last 2 years.

Opened new markets (2 stores in NH, 2014 Keene and 2015 Derry).

Oversaw and guided the Managers of the stores on all the daily operations, in charge of districts

financial, P&L, inventory, payroll, productivity, hiring and training.

Managing and achieving great results on product handling, merchandising and keep consistently high standards for the district.

12/10-01/12 VEROPOULOS Bros SA (Super markets), SPAR, Athens/Greece

District Manager

Supervised all the functions of 17 supermarket stores in Athens, Greece.

Trained store managers and employees and motivated them towards the achievement

of sales goals and customer service objectives. Developed financial (P&L), sales reports

and monitored individual performances.

Assisted CEO, with creating a stock control program to minimize costs and organized

warehouses and inventories of stores.

04/08-05/10 ALDI SUD Super Markets, Athens/Greece, Austria, UK

Area Manager

07/09-05/10 Greece/area of Viotia

Management and overview of the daily operation of the stores, Viotia area (Thiva, Livadia)

Supervised high performance stores in the country, trained store managers and employees.

In charge of district financials (P&L), sales, wastage, inventories, standards and productivity

targets. Dealing with public services and any kind of internal-external store issue.

04/09-07/09 Austria/Vienna, area of Loosdorf

Inspection of Austrian stores, training on the Austrian Aldi model

04/08-03/09 Area Manager Trainee, North England (UK)/area of Darlinghton

Four months. Management and supervision the daily operation of five Aldi stores (Newcastle- Carlisle area).

Four months. Active Store Manager (in Hartlepool and Middlesbrough): accountable for

the management and training of the employees, minimization of wastage, satisfactory

inventories, precise orders, product availability, managing customer service and complaints,

productivity outcome, high quality standards of the store.

Four months. On the job training in all internal functions of Aldi super market store

(Hartlepool store). Trained from Cashier to Assistant Manager position.

09/05-02/08 EMPIRE PROMOTIONS, DTA Group, Athens/Greece

11/06-02/08 Assistant Manager

Promotion to management position after 1st year of excellent sales performance.

Personally trained sales team to achieve great sales targets and established best practices, product training and organized direct sales-marketing campaigns of corporate clients: ‘Tellas’, ‘Vivodi’

(telecommunications), ‘Group 4’ (security).

09/05-11/06 Sales & Marketing Trainee

F2F-B2B (Face to Face-Business to Business) and B2C (Business to Customer) sales

campaigns: Tellas, Vivodi, Group 4.

02/04-07/05 THE HELLENIC ARMY, Special Forces Unit (Cadet Officer)

06/03-10/03 Prestige Management S.A-Publica Ltd, Athens/Greece

Promoter

Promotions of ‘Phillip Morris’ and ‘Listerine’ products

Education

Athens University of Economics and Business (www.aueb.gr)-Athens/Greece

Bachelor in International European and Economic Studies

Additional Information

Language skills Greek, English, fluent (Advanced Proficiency from Anglo-school of London, TOEFL 230)

Computing ECDL certificate-MS Office

Certificate ServSafe

Interest Basketball player, Snowboard, Chess

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