Customer Service, Administrative Assistant
Resume:
DEBORAH POLLINA
P.O. Box ***
Fryeburg. Maine 04037
*********@*********.***
Robert Half, Portland, ME June 2022 - Present
Temporary Assignments
Assist sales team with clients
Expediting advertising Ads for Portland Magazine
Conveying Ad size and templates to clients
Meeting deadline requirements
Sarngo Solutions, Fryeburg, ME April 2020 – March 2021
Sourcing Specialist
Source components for R&D in accordance to AVL.
Track all first article samples.
Provide certificate of compliance to Quality Control for all components.
Create bills of material with new part numbers in SAP.
Negotiate production quantity for all components.
Birchwood Credit, North Conway, NH March 2019 – September 2019
Administrative Assistant
Provided daily support to the Operations Manager
Responsible for weekly process of payroll electronically.
Entry of customer data and resolving any discrepancies
Telephone support for Customer Service Representatives
Forwarding inbound email to appropriate person
Processing mail merge to lenders and maintaining spreadsheet preparation.
Cranmore Fitness, North Conway, NH December 2015 – November 2018
Front Desk Manager
Greet all members and guests. Process new memberships and renewal of expired members for all Group Fitness Classes, Tennis and Personal Training.
Answering telephones, directing calls to the appropriate person. Set monthly schedules for all Front Desk employees.
Facilitate monthly Safety topics for the fitness center.
Process payroll for employees.
Responsible for processing payments, reconciling cash draw for opening and closing shifts for the fitness center.
Attend monthly meetings status meetings.
Lytron Incorporated, Woburn, MA November 2010 – November 2013
Senior Buyer
Procure mechanical products for the manufacturing of cold plates, heat exchangers and cooling systems. Solicit request for quotes, negotiate lowest cost considering quality and delivery.
Support manufacturing schedule changes, to meet customer demands.
Report on monthly PPV; rectify any negative results with action plan.
Process defective material returns, participating in weekly meetings with Quality and Engineering.
Primary customers are medical, military, semiconductor, and aerospace industry.
Benchmark Electronics, Nashua, NH October 2009 – September 2010
Senior Buyer
Purchasing and scheduling of semiconductor components generated by MRP report.
Support New Product engineering with samples, material cost and delivery of components for the manufacturing of printed circuit boards.
Primary customer base is military, and semiconductor manufactures of capital equipment.
Draeger Medical Systems, Danvers, MA September 2004 – June 2008
Senior Strategic Sourcing Analyst
Responsible for the Strategic Purchasing of cables, sensors, PODS and neonatal accessories for Critical Care units required for adult and neo-natal. This includes Draeger sites worldwide.
Negotiate supplier 24 month contractual agreements for financial and logistic terms.
Monitor all A&B suppliers for quality with SQE.
Conduct QVR with A suppliers only.
Validate cost targets on a monthly basis with Citrix / Soft con program for PPV reporting data to Management.
Negotiated cost savings of 392K in past 12 months resulting in 14% cost reduction.
Participate in Product Steering Groups for New Products introduction and release.
MKS / ASTeX PRODUCTS, Wilmington, MA May 1999 – September 2004
New Products Program Manager
Manage materials sourcing, planning, and inventory control for a company which custom designs and builds power supplies for the semiconductor industry.
Interface with engineering group, planning, and procuring for new long-term, high dollar projects.
Work with the Materials Manager and Production Manager advising on commodity-specific issues related to technical and long-term financial concerns in preparation for Pilot exit of project.
Coordinate transition plan to domestic and offshore Contract manufacturers.
Participate in strategic planning issues related to suppliers.
Monitor key performance measurements including on-time delivery, quality, inventory, and purchase price variance.
Negotiate contractual agreements. Monitor compliance with engineering changes.
Senior Buyer September 1997 – May 1999
Provide support for the engineering group for new product procurement.
Purchased semiconductors, mechanical and electromechanical products, based on MRP requirements.
Develop and implemented effective relationships with key suppliers.
Facilitated cost reduction of new product from alpha to beta phase. Qualified and monitored alternative suppliers to ensure adequate lead- time and cost containment.
Education
Merrimack College: Certified Purchasing Manager
ISO Auditor Training for ISO 9001 and ISO 13485
RoHS Compliance Training
New Hampshire College: Management and Organizational Behavior
University of Lowell: Business Management and Marketing
CPR Certified
Computer Skills
SAP
Windows
Microsoft Office Suites (Word, Excel, PowerPoint, Project)
Solidworks
Autodesk
Outlook
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