SUSAN SANFORD

MINNEAPOLIS, MN ***** 1-612-***-**** adsnpa@r.postjobfree.com

PROFESSIONAL SUMMARY

Welcoming clerical professional with 19 years of experience in many different office settings assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, input data and filing. Accurate when entering information in word/excel and keeping organized filing systems.

SKILLS

• Data Entry and Research in company data base

• Call Answering and Routing

• Visitor and Customer Relations

• Positive Attitude and Energetic

• Administrative and Clerical Support

• Mail Preparation and Sorting

• Office Supplies and Inventory

• Organization and Efficiency

• Filing and Smoothing

• Correspondence Typing

• Updating Client Data

WORK HISTORY

Receptionist, 10/2014 to Current

Anderberg Innovative Print Solutions – St. Louis Park, Minnesota

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors positive first impression.

• Confirmed appointments, communicated with clients and updated client records.

• Answered central telephone system and directed calls accordingly.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time-sensitive deadlines.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Corresponded with clients through email, telephone or postal mail.

• Answered phone promptly and directed incoming calls to correct offices.

• Sorted, received and distributed mail correspondence between departments and personnel.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

• Received and routed business correspondence to correct departments and staff members.

• Kept records in CRM to maintain customer data.

• Drafted professional memos, letters and marketing copy to support business objectives and growth. Office Associate, 08/2011 to 10/2014

Hopkins Honda – Hopkins, Minnesota

• Input all Customer data involved in purchase of automobile.

• Keep customer data personal

• Completed clerical tasks such as filing, copying and distributing mail.

• Interacted with customers by phone, email or in-person to provide information.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Responded to inquiries from callers seeking information.

• Organized, stored and retrieved files to enhance daily operations and support customer needs.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.

• Delivered clerical support by handling range of routine and special requirements.

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Receptionist, 02/2002 to 05/2010

City Of St Louis Park – St Louis Park, Minnesota

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Kept reception area clean and neat to give visitors positive first impression.

• Confirmed appointments, communicated with clients and updated client records.

• Answered central telephone system and directed calls accordingly.

• Resolved customer problems and complaints.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time-sensitive deadlines.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Corresponded with clients through email, telephone or postal mail.

• Answered phone promptly and directed incoming calls to correct offices.

• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

• Sorted, received and distributed mail correspondence between departments and personnel.

• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Received and routed business correspondence to correct departments and staff members.

• Aggregated and prepared documentation and reports for office meetings, distribution and filing. EDUCATION

High School Diploma: 06/1985

St Louis Park Sr. High School - St Louis Park

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