Medical Assistant Class B

FATIMA N. MILLER

**** ********** ** *** * Charlotte, NC 28216

*************@*****.***

Well organized professional with 10+ years of customer service experience assisting clients in call center setting and face to face interaction. EXPERIENCE

MAY 2021 - JUNE 2022

Behavior Technician for ABS Kids

Help children with autism working on social skills, communication and motor skills. Run several trails and targets with the patient to obtain data. MAY 2021 -PRESENT

EBO Representative for Meduit recycled revenue

● Answer inbound calls

● Work with billing and insurance

● Address any questions, comments and or concerns

● Build rapports, discovery and solutions

● Process payments

FEBRUARY 2020 -ARIL 2021

Agent, Iqor Ameren Missouri

● Answer inbound calls

● Work with billing and delinquent utility accounts

● Address any questions, comments and or concerns

● Build rapports, discovery and solutions

JUNE 2018 – NOVEMBER 2019

HOUSEKEEPER, EXTENDED STAY OF AMERICA

● Greet incoming guest

● Point of contact for the guests if they need anything

● Maintain the front lobby area

● Clean guest room

JANUARY 2012 – OCTOBER 2016

SCHOOL BUS DRIVER, CHARLOTTE MECKLENBURG SCHOOL SYSTEM

● Class B driver’s license endorsement

● Maintained a good rapport with parents/guardians of students

● Performed daily safety inspections of the bus prior to starting routes.

● Safely transported students to and from school designated routes

● Maintained the cleanliness on the bus to keep down germs and bacteria. EDUCATION

APRIL 2010

MEDICAL ASSISTANT, KING’S COLLEGE

DIPLOMA

I graduated with a 3.50 GPA

January 2007

Diploma, West Charlotte Senior High School

I completed grade school with a 3.0 GPA

SKILLS

● My strengths are customer service to

people of all ages, ensuring that each

client that I come in contact with is

handled with their best interest in hand.

● Attention to detail

● Word

● Excel

● PowerPoint

● Microsoft outlook

● Great listening skills

● Ability to multitask

● Time management

● Passed fair housing act with a score of

80

2

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