Case Manager Customer Service

Sarah Jane Landsaw

*********@*****.*** –Dallas, TX – 214-***-****

Education

Texas A&M University, College Station, TX Graduation: May 2020 Mays Business School – Bachelor of Business Management: Pre-Law GPA: 3.702 Work Experience

A WORLD FOR CHILDREN, Dallas, Texas

May 2021-Present

Regional Director / Clinical Director - Dallas and Fort Worth

● Oversee compliance with Residential Child Care Licensing minimum standards for all foster homes to ensure child safety.

● Oversee all foster care services and treatment service programs

● Spearhead recruitment, training and licensing of new families

● Monitor all documentation of foster home records, child files and written reports

● Manages and develops annual budget

● Develop treatment plans with case workers, foster families, biological families, therapists, attorneys, medical professionals etc.

● Interviews trains and hires all employees

● Participate and review all service plans conducted by case managers.

● Conduct weekly team meetings with case managers.

● Serve as primary liaison between Agency and Residential Child Care Licensing.

● Audit and supervise case manager visits and family contacts.

● Plan and facilitate events and support groups for foster families.

● Provide 24/7 support and On Call services to all case managers and foster families.

● Manage caseload including all responsibilities of case manager. May 2020- May 2021

Case Manager

● Worked directly with the Department of Family and Protective Services to find appropriate placements for children entering foster care. Coordinate and facilitate placement of children into foster homes; orient children to child rights, develop 72 hour service plan, write intake summary, and obtain documentation of child’s needs.

● Developed individual service plans for children detailing the strengths and needs of the child and biological family, create goals and objectives for meeting the child's needs, address strategies and services needed to meet the objectives, work with DFPS and other parties to ensure appropriate permanency planning is taking place.

● Conduct at least one home visit and two contacts to all foster homes per month. Address and assess interpersonal relationships in and out of the home, child adjustment, appropriate disciplinary methods, medical and dental needs, educational adjustment and need, progress towards service plan objectives, biological family issues, foster home compliance with Residential Child Care Licensing Minimum Standards.

● Train and equip foster parents to provide appropriate care for children with Therapeutic needs. GEICO, Katy, Texas June 2019- August 2019

Business Leadership Internship

● Devised new e-recruitment strategies by researching industry trends and created content to share on online platforms

● Created a training plan to facilitate an organizational change in the electronic claims work allocation system;

● Studied performance data and formulated new metrics in order to ensure customer service and efficiency were maintained during rollout of electronic claims work allocation system Nothing Bundt Cakes, College Station, Texas August 2018- October 2019 Guest Services Representative

● Provided guests with outstanding customer experience

● Managed environment of bakery and assisted in cake decoration

● The George Hotel, College Station, Texas April 2018- Present

Marketing Intern and Student Advisory Board

● Created and designed social media content

● Assisted in retail buying activities and event planning Mays Business School Media Office, Texas A&M University January 2020 - May 2020

Student Worker

● Managed administrative duties and room reservations

● Assisted with facilities activities and upkeep

● Served as technical support for staff and faculty Department of Aerospace Engineering, Texas A&M University September 2017 — May 2018 Student Worker

● Managed administrative responsibilities of the office: making copies, logging and receiving packages, maintaining supplies

● Created travel itineraries for professors and faculty Pine Cove Christian Camps- Tyler, Texas May 2017 — August 2017 Counselor

● Provided full child care for children ages 0-4 and facilitated all camp activities for families Advocacy Experience

Scotty’s House Children’s Advocacy Center August 2016-March 2020

● Planned and worked fundraiser events for Scotty’s House

● Assisted with office and administrative activities at Scotty’s House

● Acted as an ambassador by providing agency information at public fairs and provide support at other activities with the agency

● Gained an in depth understanding of the forensic interview process, forensic medical exams, and family advocacy Court Appointed Special Advocate– Voices for Children Brazos Valley August 2016- August 2021

● Conducted interviews, reviewed documents, and wrote court reports to help seek a permanent solution for children in the foster care system

● Participated in court hearings and provided testimony

● Coordinated with therapists, counselors, teachers, doctors, attorneys, caseworkers, and social workers for child treatment purposes

● Thorough knowledge of family dynamics and child protective services

● Planned and worked fundraiser and marketing events for CASA Leadership and Involvement

Kappa Alpha Theta Sorority, Texas A&M University August 2016 —Present Chief Administrative Officer December 2017-December 2018

● Updated chapter bylaws, communicated with national advisors and maintained all administrative forms for the chapter.

● Lead chapter meetings, officer cabinet meetings, and officer leadership workshop

● Coordinated election and training of new officers Diversity and Inclusion Committee January 2019 - May 2020

● Worked to implement initiatives to enhance diversity and inclusion on campus and specifically within the Greek community Bylaws Committee Chairman December 2018 - December 2019

● Reviewed suggestions for bylaws from members, drafted and proposed amendments to members Alumnae Engagement Committee December 2016-December 2017

● Planned and hosted events for alumnae.

Multiply, Texas A&M University September 2018 – May 2020

● Planned and hosted events to help international students get connected on campus

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