Virtual Customer Service Respresentative
Resume:
Patricia DiGiovanni RMA
Mooresville, NC 28117
347-***-**** *******.********@*****.***
Profile
Dependable, energetic, personable, detailed oriented who is looking for a for a part-time position. I would like to go back into the work force with all my knowledge and experience. My earlier career I was a receptionist and worked my way up to Manager. Noted as a model team player who enjoys working in a team or independent environment. Outstanding communication skills with patients, their family members, and other healthcare providers.
Education & Certifications
Hunter Business School, Medford, NY 2016
Medical Assistant Diploma
American Medical Technologists 2020
Registered Medical Assistant
American Heart Association 2017
AED/BLS for the Healthcare Provider
Suffolk BOCES 2009
Certified Nursing Assistant Certification
AMT Registered Medical Assistant, renewal 2019
Emergency Medical Technician (EMT) Certificate 2003-2005
Skills
Vital Statistics
Reception (Front of the House}
Medical Assistant (Back of the House)
Billing
EMR E-Clinical
Venipuncture
Medical Terminology
EKG/Cardiac Testing
Urinalysis
Patient Intake
Glucose Testing
Microsoft Word
Basic First Aid
Experience
Harris Teeter 134-H Town Center Drive, Mooresville, NC 28117 Part-Time January 2021 – February 2022
Deli Clerk, Bakery Clerk Subs
Customer Service Deli Counter
Prepared Holiday Trays, Hot and Cold Trays
Telephone, computer orders for pre sliced orders for customers pickup
Received Sub orders by computer or phone orders for timed pickup
Cleaned Deli Department and Sub Department
Bakery orders by phone
Dr. A. Shapiro, Family Medicine 10 B Medical Drive, Port Jefferson, NY March 2017 - 2019
Registered Medical Assistant
Measured, recorded vital signs, including blood pressure, pulse and oxygen
Part-time Front Desk, night audit, call patients for next day
File Keeper – send files to doctor’s offices, hospitals, mailed info Postal, Fed-Ex, - UPS and receiving funds
Sent patient specimen out to a facility that patient’s insurance will allow
Gastroenterology Associates of Suffolk, Port Jefferson Station, NY March 2016 - April 2016
Medical Assistant Externship
●Measured and recorded vital signs, including blood pressure, pulse, and oxygen
●Assisted the doctors with minor surgeries, including endoscopies and colonoscopies
●Set up mayo tray for physician before each procedure
●Provided assistance to patients in the recovery room after in-office procedures
●Performed clerical duties, such as answering phones, filing charts, collecting copayments, and scheduling or confirming procedure appointments
●Sterilized, stocked, and organized exam and procedure rooms
Medford MultiCare Home for the Living, Medford, NY August 2011 – October 2014
Certified Nursing Assistant
●Oversaw Ventilator Management and Respiratory Unit of a large homecare facility
●Permanently hired after 800 hours of employment through Five Star Temporary Staffing Services
Jefferson Ferry, Port Jefferson, NY Part Time overnights April 2010 – April 2012
Certified Nursing Assistant
●Provided clinical assistance in the Dementia Unit and the Enriched Housing unit
●Provided assistance in wash, turn, feed patients
John T. Mather Hospital, Port Jefferson, NY December 2008 – June 2011
Certified Critical Care CNA
●Provided care and assistance in the Intensive Care and Critical Care Units
●Completed in-house training and professional development courses
Volunteer Work
Hope House – Pax Christi Hospitality Center (Homeless) – Port Jefferson, NY January 2015 – June 2017
Staten Island University Hospital – ER Ambulance
Staten Island University Hospital – Hospice
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