Medical Interpreter Customer Service
Resume:
Certified:
Medical Interpreter
Alta Language Services
Atlanta
Associates Degree:
Cosmetology Education
Atlanta Beauty And Barber
Academy
Atlanta
GA 30340— Nail Technician
Certified:
Atlanta Beauty & Barber
Academy
Atlanta, GA
05/2011
High School Graduate:
Mountain View HS
Lawrenceville
CulturalLinkLawrencevilleRey
********@*****.***
Loganville, GA 30052
Skills
• Self-motivated professional
• Fluent in English and Spanish
• Computer skills
• Certified Medical Interpreter
• Detail-oriented
• Customer Service
• Conflict resolution
• Compassion
• Learning strategies
Adapt Fast to new environment /
work
•
• Microsoȅ Office
• Ethical Codes Adherence
• Multi-task
• Sales experience
Education And Training
Certifications
Certified Spanish medical
interpreter, Alta Language
services Inc Breaking Boundaries
in Healthcare - 40-hr Medical
Interpreter training course
•
Infant CPR certified, Northside
Hospital
•
• P2P of Ga supporting team
Giȅed and motivated individual that has work under different environments and circumstances. All to provide the most efficient and transparent job completion to the public needs, along with communication support for the government, law enforcement, healthcare providers and education facilities. Easily communication between English and Spanish speakers without losing focus. Always pursuing additional learning opportunities. History of performing consecutive and simultaneous interpretation services in fast-paced settings. Detail-oriented and thorough professional focused on every aspects of the job. Excellent reputation for resolving problems and improving customer satisfaction. Giȅed in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate any particular situation. Effective at operating regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Determined to successfully deliver the best performance and ready to tackle down new challenges and build success with new exciting career opportunities.
CulturalLink - Spanish Medical Interpreter
Atlanta, GA
08/2021 - Current
North Side Hospital - Environmental Service Tech
Atlanta, GA
11/2020 - 06/2021
Consulate General Of Honduras In Atlanta - Agent/ Consular General Assistant Atlanta, GA
03/2017 - 11/2020
Doria Jaqueline Lobo
Summary
Experience
Interpreted verbal and written information during examinations, tests and treatments.
•
Assisted healthcare workers by translating telephone conversations with patients and family members.
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Responded to requests from healthcare staff or physicians for interpreter services.
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Collaborated with patient navigators and social workers to support patient interpretation needs.
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• Delivered real-time, accurate oral translations and interpretations for clients.
• Interpreted conference calls and other workplace communications in real-time. Cleaned certain pieces of equipment daily and maintained weekly, monthly supervision of the area.
•
• Maintained patient and hospital confidentiality.
• Followed specific cleaning schedules based on patient needs. Sanitized surfaces, equipment and components using EPA registered chemicals/disinfectants.
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Maintaining good and proper communication with patients and other staff members at Northside hospital.
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Incorporated my ability to communicate in another language( Spanish ) with non speaking English patients, facilitating the communication between patients and providers when ask and needed.
•
Spanish:
Native/ Bilingual
English:
Native/ Bilingual
Certified
Languages
24/7 One Call - Bails Bong Agent
Lawreceville, GA
03/2013 - 03/2017
A-1 DUI/Defensive Driving School - Branch Manager
Norcross, GA
March - 11/2014
Rey Barbershop And Beauty Salon - Customer Service Cashier Norcross, GA
08/2012 - 10/2014
• Provided full range of secretarial and administrative support work. Organize and manage time and activities to deliver high quality and efficient service.
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• Responded to telephone, email and in-person citizens inquiries. Provide wider support to immigrant and non immigrant communities, giving appropriate answers regarding each individual matters.
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Managed multiple projects simultaneously using organizational and analytical skills.
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• Recognized issues prior to escalation and applied fast and effective resolutions. Supported staff on special assignments, developed understanding of teams work and partnering with other organizations and communities.
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• Focus on delivering timely performance with responsibility and accountability.
• Served as translator for non English proficiency individuals.
• Assessed defendants' background and financial ability to repay bail bonds. Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
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Located, apprehended and returned suspects to court or jail aȅer missed court appearances.
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• Processed payments from defendants to secure bonds. Collaborated with admissions department to facilitate application verification and completion.
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• Accepted and processed account payments.
Incorporated my ability to communicate in another language( Spanish ) with non speaking English customers. Facilitating process when there is language barrier.
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• Met deadlines by proactively managing individual and team tasks.
• Maintained friendly and professional customer interactions. Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
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Managed branch operations, including sales, customer service, finances, and record keeping.
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• Increased sales volume and manage productivity to its max. Incorporated my ability to communicate in another language( Spanish ) with non speaking English customers. Facilitating process when there is language barrier.
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Monitored self-checkout systems and provided assistance or intervention where required.
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Maintained reports of transactions and greeted customers when entering and leaving establishment.
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• Counted money in drawers at beginning and end of each shiȅ.
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