Customer Service
Resume:
Terry Perez
******************@*****.***
SUMMARY OF QUALIFICATIONS:
Supervisory and management skills; answering multi phone line; organizational skills; work with confidentiality; customer services; payroll; account budgets; purchased orders; bilingual (speak, write English and Spanish); create database, flyers, memos, mail merge, etc.; data entry; evaluate transcripts; computer skills.
WORK EXPERIENCE:
Private Provider (24/7 living with them)
Brenda Gomez
San Antonio TX 78231
May 2021 – May 2022
Took care of Brenda’s mom Celia. Bath, change clothing, change diaper and all of the requirements to do for her needs. Did all the cleaning in the house from living room, kitchen, two bathrooms 3 three bedrooms, cooking three meals for her Celia and her husband. When Celia passed away Brenda still offered me to stay cause she still had her dad to attend to. Even thought there was a guy helping with the dad I was still doing the cleaning and cooking for them. The reason why I was not needed anymore was because they were going to sell the house and the dad was moving in with her.
Terry’s Cleaning
SELF EMPLOYED
2403 Ugarte St
Laredo TX 78041
March 2016-April 2021
Work on cleaning homes; ironing cloth. Had my own clients and would work 7 days a week.
TRANSCOM WORLDWIDE US, INC.
6660 First Park Ten Blvd.s
San Antonio TX 78213
Bilingual Specialist
Dec 2012-Oct 2013
Answer phones calls for AARP members; relate new updates and enroll customers into the membership; calls were done on a timely manner; renew membership.
Univ of Texas at San Antonio
One UTSA Circle
San Antonio TX 78245
Administrative Associate II
March 2003 – Feb 2010
Supervise front desk; answer multi phone line; customer service; screen calls and direct to appropriate department; order supplies; purchase orders; create flyers; pilot and implemented the Tutor Track Software; reports for detention program; database various reports; make appointments for advisors, staff and administrators; liaison to other department within the university; payroll: budget accounts; interview and conduct hiring for work study positions.
Texas A&M International University
5201 University Blvd
Laredo, TX 78041
Student Transfer Specialist
Nov 2001 – March 2003
Perform and work independently on an off campus office. This office was a one stop shop for students wanting to transfer to the TAMIU; be liaison and work closely with the staff and administrators for the Laredo Community College; recruit student to transfer to TAMIU; conduct registrations and admission process; help with scholarships and tuition waivers; advise international students and offer equivalency degree.
Laredo Community College
West End Washington street
Laredo, TX 78040
Clerk-Typist Receptionist
Dec 1996 - Nov 2001
Customer service to students, faculty and administers; answer multi phone line; work closely w/counselors, admissions, testing center and registrar office; help w/registration; I was the first point of contact before directing student to counselors.
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