Service Representative Customer
Resume:
Bi-lingual, (English and Spanish) highly competent, friendly, detail-oriented, Medical Assisting student with strong background in customer service, excellent written and oral communication skills, and a passion for serving the community.
Education
Southern Technical College 09/2020
Program: Medical Assisting
Hillsborough Community College 06/2003
Associate of Science
Certifications
BLS/CPR, Expires December 2021
Qualifications
CPR/BLS, Exp. 09/2021
Medical and Surgical Asepsis
Pharmacology
Finger/Capillary Sticks
EKG/ECG
Clinical and Lab Procedures
Computer/Data Entry Skills
Office (Word, Excel, PowerPoint)
First Aid
Front/Back Medical Office Skills
HIPPA
OSHA Blood Borne Pathogen
Professional Background
Florida DEO, Tampa, FL 10/2019 - Present
Reemployment Representative
Assisting individuals in the process of The Reemployment Assistance program, which provides temporary, partial wage replacement benefits to qualified workers who are unemployed through no fault of their own
Answering questions and guiding individuals through the process
Envolve Dental, Tampa, FL 11/2016 – 08/2019
Bilingual Customer Service Representative
Answered inbound provider calls
Assisted members finding & assigning providers
Checked claim status & members eligibility
Checked status of authorization
Health Support, Clearwater, FL 05/2016 – 11/2016
Bilingual Customer Service Representative
•Answered inbound provider calls
•Assisted members finding/assigning providers
•Checked claim status/members eligibility
•Checked status of authorization
Humana Health, St. Petersburg, FL 02/2015 – 06/2015
Bilingual Customer Service Representative
•Answered inbound calls
•Completed health assessment survey with members
Medco Health Solutions, Tampa, FL 10/2007 – 11/2013
Customer Service Representative
•Answered a high call volume
•Assisted with prescription plan coverage questions
•Assisted in prescription refills for patient medications
•Answered any prescription claims questions
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