Switchboard Operator Receptionist

Zahrah Sabria Abrahams

** *********** ****** **-**** Cape Town CBD

Mobile: 061*******

E-mail: *********@*****.***

ID number: 980**********

PERSONAL PROFILE:

I am a punctual, hardworking and conscientious person, capable of working independently or with others in a team setting as I have exceptional interpersonal skills. I am flexible, have the ability to adapt quickly to a variety of tasks within the workplace and always strive to meet required standards and deadlines, I believe in going the extra mile to ensure I deliver my best at all times.

STRENGTHS:

Excellent Time-Keeper

Willing to adapt to new situations and learn new skills

Excellent negotiation and sales skills

Excellent communication and Computer skills

Follows both verbal and written instructions accurately

A competent worker with a good eye for detail

WORK HISTORY:

Employer: Hyper Medi-Care Pelican Park

Duration: 1 February 2017 – 31 July 2017

Job Description: Dental Receptionist

Duties:

Welcomes and greets all patients and visitors, in person and over the phone.

Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

Responsible for keeping the reception area clean and organized.

Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.

Calling medical aids and submitting claims.

Responsibilities and Skills:

Working as a Medical receptionist I have gained the knowledge about the different medical aid rates and remittance, including theatres and hospital appointments. I am familiar with the visit details which include the different procedure codes, ICD10 codes, consultation codes, and medications that have to be submitted in a medical aid claim and making out quotations. I am also familiar with the different theatres and hospitals that patients are referred to. Also the labs where crowns, dentures and repairs are done. And the specimen labs which are Lancet and Pathcare. I am also familiar with the EMD system, which I was trained by a trainer of EMD. I know how the system works and work well through all claims and remittance. I believe that I am suited for a receptionist as I have the experience. I have the potential and ability to work under pressure and have great work delivered to you and your practice or working environment. I work well and learn quick and I can assure you will not be disappointed.

Employer: Hyper Medi-Care Pelican Park

Duration: 1 August 2017 - 16 March 2018

Job Description: Medical Receptionist

Duties:

Checking Medical Aid funds online and telephonically.

Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.

Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.

Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Employer: Bidvest FM

Duration: 1 October 2018 – 5 February 2021

Job Description: Switchboard Operator

Duties:

Making and transferring international calls

Writing down the international calls

Putting calls through to the relevant departments

Ensuring all calls get answered and calls are routed correctly

SECONDARY EDUCATION:

Institution: South Peninsula High School

Highest Standard Passed: Matric – 2016

Subjects:

Afrikaans

English

Life Orientation

Mathematics literacy

Physics

Geography

Life science

HOBBIES & INTERESTS:

Netball, horse riding and athletics

REFERENCES:

Dr Amina Fish (073*******) Hyper Medi-Care Pelican Park

Dr Chantal van Zitters (073*******) Hyper Medi-Care Pelican Park

Nothukela Ntlabati (063*******) Bidvest FM

Contact this candidate