Service Representative Customer
Resume:
Jessica Johnson
Cottondale, AL, *****, US +1-205-***-**** **************@*****.***
Work Experience
ECS Virtual Support, Customer Service Representative
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Jenkins Independent School, General Studies
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