Property Manager.Retail Manager Customer Service, Merchandiser

Summary

Skills

Experience

PAULINE MYERS

**** *. ************, ***** ****, Wa 98837 H: 509-***-**** *********@*****.*** Dedicated property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities with concern for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques.

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Customer service

Fast learner

Excellent time management

Organized

Payment processing

Cash handling accuracy

Resolution-oriented

Team Leadership

Approachable

Personable

Decisive

Reliable and dependable

Strong communication skills

Display design

Detail-oriented

Excellent multi-tasker

Microsoft Office

Fair housing mandates

Multi-family property management

Valid WA driver's license

Property Manager Jan 2015 to Current

Mercy Housing Management Group Mar Moses Lake, WA Manage all operations of 40 unit multi family subsidized housing community. Maintained thorough, accurate and compliant property records for internal and regulatory audits.

Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.

Maintained tenant relations with regular tenant visits and phone calls. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems. Manage Maintenance Manager and all maintenance operations. Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.

Solicited and analyzed bids for repairs, renovation and general maintenance. Inspected properties regularly to identify deficiencies and schedule repairs. Reset Merchandiser May 2009 to Mar 2015

Merchandiser, Home Depot Moses Lake, WA

Merchandise vendor products using planogram map for product placement, set steal shelving beams for product resets, Set and merchandise large seasonal events, superior customer service, maintain and build store displays, ordering of samples, parts and literature for displays, communicate with vendors, worked independently and with a team.

Educated customers on product and service offerings. Attended 1 team meetings each month to voice concerns and offer constructive Education and Training

feedback to others.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Kept the showroom clean and maintained neat, orderly product displays. Maintained visually appealing and effective displays for the entire store. Verified that all merchandising standards were maintained on a daily basis. Worked as a team member to provide the highest level of service to customers. Demonstrated principle of customers coming first by handling needs with sense of urgency.

Built customer confidence by actively listening to concerns and giving appropriate feedback.

Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations.

Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Pre School Teacher Apr 2002 to Mar 2009

Lake Stevens Daycare and Pre School Lake Stevens, WA Maintained a child-friendly environment with access to outdoor activities. Identified early signs of emotional and developmental problems in children. Observed children to record development.

Identified children needing extra support for emotional, health-related or developmental concerns and conceived improvement strategies. Promoted good behaviors by using positive reinforcement methods. Maintained daily records of children's individual activities, behaviors, meals and naps.

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

Incorporated music, art and theater into lesson planning. Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Created and implemented developmentally appropriate curriculum that addressed all learning styles.

Developed professional relationships with parents. Completed all required documentation for the National Head Start program. Made healthy, well-balanced breakfasts and lunches for [50] children. Taught children foundational skills such as colors, shapes and letters. 1988

Everett High School

Theater

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