Customer Service Sales Associate

917-***-****

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Maria King

Objective

To utilize prior managerial experience and superior customer service skills in an engaging and diverse work environment.

Experience

Mar. 2018 – Dec. 2021 Burlington Bronx, NY

Sales Associate

Assist customers with all inquiries

Organize and maintain various department zones, including restocking shelves and replenishing endcaps with merchandise.

Nov. 2007- Feb. 2018 Wal-Mart Stores, Inc. White Plains, NY Zone Supervisor

Manage backroom freight and daily shipments, scan and process merchandise, tally counts.

Unload shipments and assist associates with the Telzon, a handheld computer that functions to manage the store’s inventory.

Mediate conflict and manage resolutions, assist with interview/screening process for new employees.

Merchandise Supervisor

Ensured accurate pricing on all items in the Houseware/Hardware Departments.

Delegated tasks to associates to increase productivity and maintain a clean work area.

Maximized store’s sales by fully stocking side counters and aisles. Customer Service Representative

Handled customer returns and exchanges, in addition to customer inquiries.

Organized returned merchandise in proper bins and store sections.

Identified customers’ suggestions and complaints to pass along to management. Feb 2007 – Sept. 2007 Multiplex Cinemas Bronx, NY

Cashier

Assisted customers with their food and drink orders, encouraged upselling practices.

Handled the cash register, and conducted daily inventory counts at the end of my shift. Oversaw the concession stand area and maintained a clean work space. Jan. 2004 – Dec. 2006 Food Bazaar New York, NY

Cashier

Handled cash register and promoted superior customer service.

Maintained a clean and healthy working environment.

Pioneered time-saving measures to decrease customer wait-time. Dec. 2000 – Oct. 2003 Wendy’s Restaurant

Cashier, Kitchen Helper

Administered fast and friendly customer service.

Generated sales with efficiency.

Managed food stations and drinks.

Education

New York, NY

Graduation: June 2001 Park West High School

Additional Work Experience

New York, NY

Frager Family (June 1999 – June 2000) – Babysitting Skills

Microsoft Word, Customer Service, Managerial Experience Awards

Employee of the Month at Multiplex Cinemas, July 2007 Employee of the Month at Wendy’s Restaurant, March 2000

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