Manager HR & Operations
Resume:
Pratibha Shukla
E-Mail: ********.******@*****.***
Contact No.: 075********
A result oriented professional with over 11 years of experience in different industries like Healthcare, Manufacturing, Education, Immigration & NGO. Looking forward to work & train me in the professional and corporate environment to get ample opportunities to learn, grow and respectively serve the organization by the skills acquired.
AREAS OF EXPERTISE
- HR Policy Execution
- Performance Management
- Talent Pool Selection
- Training & Development
- Recruitment
- Front Office Management
- MIS Reports
- Payroll
- Patient Care
EMPLOYMENT DETAILS
Since Aug 2019 – To Till Date with Smile Foundation as Head HR & Operations
Developing and implementing HR strategies and initiatives aligned with the overall business strategy.
Bridging management and employee relations by addressing demands, grievances or other issues.
Managing the recruitment and selection process.
Support current and future business needs through the development, engagement, motivation and preservation of human capital.
Nurture a positive working environment.
Oversee and manage a performance appraisal system that drives high performance
Carrying out induction/orientation program to the new recruits.
Attendance and Payroll management
Conducting Exit Interviews, Employee no dues clearance procedure, Issuing relieving and experience Letter.
Processing Full & Final settlement of existing employees. Leave balance & Payable days report
Attendance and leave record management.
Maintaining staff personal record file.
Since Jul 2018 – Jul 2019 with Save the Children (on IKYA Payroll) as Assistant Manager-HR
Key Result Areas:
Managing the recruitment life-cycle for sourcing the b.est talent from diverse sources after identification of manpower requirements for new/existing departments.
Executing the entire gamut of the task in recruitment encompassing sourcing, screening, selection and
appointment, etc.
Carrying out induction/orientation program to the new recruits
Updating all new staff details in HRMS (Human Resource Management System)
Attendance management
Coordination with IKYA HR team regarding new joining and Exit formalities
Since Mar 2018 – Jul 2018 with As Seek and Find India Pvt. Ltd. (Taaj Abroad Consultants) as Manager-HR
Key Result Areas:
Maintaining the work structure by updating job requirements and job descriptions for all positions.
Recruiting, testing, and interviewing program; candidate selection; exit interviews; recommends changes
Preparing the employees for assignments by establishing and conducting orientation and training programs
Conducting background verification check of the new joiners.
System arrangement and Email creation of new employees from the help of IT Team.
Attendance and leave record management for the payroll of all employees through the biometric machine.
Salary preparation.
Handling employee’s grievances and try to resolve them with the help of senior management.
Training & development sessions for employees.
Maintaining staff personal record file.
Making and implementing various SOPs for the smooth functioning of the office.
Making job description & KRAs of employees.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of goods and facility layout.
Employee no dues clearance procedure, Issuing relieving and experience letter.
Processing Full & Final settlement of existing employees. Leave balance & Payable days report.
Office operations& vendor management.
All other HR & Admin related matters from time to time.
Nov2016 – Jan2018 with United Knowledge Education Consultants Pvt. Ltd. (SI-UK) as Assistant Manager-HR
Key Result Areas:
Handling entire recruitment process through conducting walk-in interviews, newspaper advertisement, Job portals, internal references and using other sources for PAN India.
Making and sending offer/appointment letters/Increment letters.
Carrying out induction/orientation program to the new recruits.
Conducting background verification check of the new joiners.
Email credentials creation via Technical team by generating the ticket in MOJO.
Managing attendance for the payroll of all employees through the biometric machine.
Managing leave records of all staff for all the branches across India and Salary preparation.
Handling employee’s grievances and try to resolve them with the help of senior management.
Conduct review meeting with employees & HODs for performance & Annual Appraisal.
Scheduled training & development sessions for employees with the help of HODs.
Maintaining staff personal record file.
Making and implementing various SOPs for the smooth functioning of the office.
Making job description & KRAs of employees.
Conducting Exit Interviews, Employee no dues clearance procedure, Issuing relieving and experienceLetter.
Processing Full & Final settlement of existing employees. Leave balance & Payable days report.
Sep 2015 – Nov 2016 with Action Ispat& Power Pvt. Ltd. (Group Company of Action Shoes) as Senior Executive-HR
Key Result Areas:
Interfacing with management and heads of department for implementing HR policies & procedures in
line with core organizational objectives
Managing the recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new/existing departments.
Executing the entire gamut of the task in recruitment encompassing sourcing, screening, selection and
appointment, etc.
Carrying out induction/orientation program to the new recruits
Updating all new staff details in HRMS (Human Resource Management System)
Developing & maintaining MIS reports and other operation reports which involve processing daily
attendance, updating leave records, permission slips, etc.
Ensuring adherence to the statutory compliances.
Exposure to various other HR aspects i.e. Performance appraisal, compensation & benefits
Making a record of the labors.
Conducting Exit Interviews, Employee no dues clearance procedure, Issuing relieving and experience
letter.
Processing Full & Final settlement of existing employees. Leave balance & Payable days report.
May 2011-Sep 2015 with Max Healthcare as Patient Care Coordinator
Key Result Areas:
Handling enquiries, admission & discharge of patients.
Maintaining the track of data of patients and follow up on it.
Handling Preventive Health Program Department (PHP-full body check-up).
Coordinate with the HR of all the tie-up corporates for health check-up appointments and other enquiries.
Maintaining the documents of the patients in proper manner and verifying that whether the documents are correct for further process or not.
Dealing and coordinating with patients who came for billing and health check-up.
Checking and verifying the documents given by patients to avail discount on billing.
Provide training to new employees about new offers and billing process, how to deal with patients and their attendants.
Making MIS reports regarding the patients came for the health check-up, Target v/s Achievement report and any other report required by the Management time to time.
Coordinate with doctors about their schedule and patient’s condition.
Responding to customers enquiries over E-mail/phone.
EDUCATION
Pursuing MBA from Sikkim Manipal University in Human Resource Management (Result Awaited).
3 Years regular diploma in Modern Office Practice from Fr. Agnel Polytechnic. (Affiliated by Board of Technical Education) in 2011.
Graduation (Bachelor of Arts) from Delhi University in 2011.
Intermediate and High School from CBSE Board in 2006-2008
IT SKILL SET
Working Knowledge of MS-Office
Internet
Operating Tool ERP- Navision, PeopleSoft, HIS, Computax
SOFT SKILLS
Excellent Interpersonal skills.
Adaptability to change.
Excellent analytical skills to solve customer and organizational issues.
A keen learner
Excellent Public Relation skills.
Cross Functional Services
Identifying, analysis of problem and solution providing
Process oriented
Ability to stay focused
PERSONAL DETAILS
Date of Birth: 05th Oct, 1990
Languages Known: English & Hindi
DECLARATION
I am sincere in all my Endeavour’s and has a good co-ordination skill to work in a team. I hereby declare that the above-mentioned information is true to the best of my knowledge.
Pratibha Shukla
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