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Industrial Training Customer Service

Location:
Dubai, United Arab Emirates
Posted:
September 20, 2022

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Resume:

DHEERAJ YADAV

Email ID : adsnfx@r.postjobfree.com

Mobile No : +971-*********, +91-942*******

Objective:

Aim to work in a challenging work environment where I can utilize my expertise in technical skills, towards the development and implementation of the new ideas, contributing to growth of the organization.

PROFESSIONAL SUMMARY:

• Presently working in DEWA-INFRAX NOC (COVENANT Tel LLC.) as NOC Engineer having more than 7 Years of total Experience in TELECOM Industry.

• Around 2 Years of experience as Engineer in COVENANT Tel LLC. In NOC, DWDM, Optical & IP Network, SDN Network, Optical Fiber, Switches, Routers, Transmission and BTS Domain.

• Around 1.5 years of experience as a Senior Field Engineer in ITI Limited in GPON Domain.

• Around 2.10 years of experience as a Field Executive in UTL in GPON domain.

• One year Experience as Apprentice to work with different sections like Transmission, Fiber- Splicing, NIB, NOC, BSS and Customer service.

• Good knowledge of Fiber system, Switches, Routers, Transmission and IP Network.

• Understanding of backhaul practices with NOC, NIB and Transmission.

• Good presentation, communication and organization skills.

• Excellent interpersonal skills, team player and ability to work well with all levels of an organization with effective presentation, verbal and written communication skills.

• Received 1 STAR Award at Netlink Software private Limited.

• Received Manager Choice Award at Netlink Software private Limited.

• Received Huawei Certification in Transmission, Cloud services, WLAN successfully.

• Acquired skill sets required for both type of projects, development and maintenance support and Network migration.

• Proven expertise in all Optical Fiber Cycle, including requirements, Splicing, Installation, testing, connectivity support activities.

• Successfully driving numerous meetings with customers to derive productive and technology decisions.

• Working with several Government organisation clients across India. TECHNICAL SKILLS

Hardware/Operating System NE20E(V8), NE40E(V8), NE8000, OptiX OSN 9800, OptiX OSN 9800 U16, ATN910C, OptiX OSN 1800(V & II),

OptiXtrans DC908, SAR12, SAR12e, SAR-X, SAR-7/8,N8000 STM1, STM16, OLTs, ONTs, DSLAM, DWDM, MUXs, DXCs,

Switches, Routers, 2G-3G-LTE-5G BTS, firewalls, SDN. Windows 10/7/2000/XP

Domain Network operation centre, OTN & IP, Internet WiFi- Broadband

Technologies DWDM, WDM, OTN, OSN, Optical Fiber, FTTH, FTTP, HSI, SDN, IP, VoIP, Tellabs

Installation and Configuration Unit construction, External Connections, Power supply unit.

Commissioning Routers, Switches, Transmission Parameters for Access Node, LTE configuration

NTU Parameters Configuration

Line Interface, Test Interface, IP connectivity.

Network Testing Activating Loops, Self-Tests, Transmit and Receive Test, Latency test, Data Packet Test, Local Loop Test, Remote Digital Loop Test, DTE Interface Test, OTDR test, LEDs test, Site Master test.

• Maintenance & Faults Management of transmission of Optical and IP Equipment.

• BTS installation, IBS Installation and Integration, 3G cards installation, Mobile tower maintenance, COW BTS installation, Testing Power Requirements, Compatibility Standards and Environment Conditions.

• PCM room handling, OFC Field work, OFC splicing, FDMS Maintenance, FTP Termination box, Ring access and configuration, Maintenance of Fuses, Software upgrade and Faults Menu

• ONT, OLT, SAR-X, N8000 Routers configuration, DSLAM maintenance, Network & Customer Support Executive in NIB, Good knowledge of Routing and switching Protocols, port configuration

• Good working knowledge of FTTH that helps handling customer complaints, Wireless Technologies Equipment support to customers.

Certifications & Achievement:

• Successfully completed the Huawei HCIA-Cloud services certification in May-2021.

• Successfully completed the Huawei HCIA-Transmission certification in November-2020

• Received Spot Award from my manager in June 2017 for my willingness to stretch.

• Received Spot Award from my technical lead for my hard work and dedication.

• Received one more Spot Award from onsite senior team member for delivered Project Requirement on time.

• Earned Star Award for my dedication and Hard Work.

• Received Industrial Training certificate of Electric Loco training from Indian Railway. Also completed C, C++, JAVA certification.

• Received Manager Choice award to Delivered successfully at ITI. Organizational Experience and Achievement

DEWA-INFRAX NOC (COVENANT Tel LLC, Dubai)

Designation: - NOC FLM

Role: - Field Maintenance Engineer

Duration: - Aug 2020— Till date.

PROJECT EXPERIENCE

Client: - Dubai Electricity and Water Authority

Technologies:- DWDM, OSN,GPON,WLAN, IP(Routers &

switches), SDN Network, Cloud Services

Duration: - September 2019—Till date

Project Description

DEWA is a Dubai Government Electricity and Water authority and having InfraX NOC with i-Master NCE and other platform for Nokia, Huawei Equipment as their Telecom Networking system. We have multiple tracks, including Installation, NOC, Equipment Implementation and Maintenance, Optical Fiber Core Maintenance, Equipment Integration, Quality Analysis, Acceptance test and other sites Preventive Maintenance.

It is the Telecom Network system present under Innovation department InfraX in DEWA. It also provides service For Transmission and IP Technologies Based on OSN, OTN, Router, Switches. I am an Engineer in the same profile till date and working at NOC and sites on daily, weekly, monthly, quarterly, yearly jobs.

Responsibilities:

• Gathering requirement from client and create technical Implements.

• Presently looking over maintenance, Alarm monitoring on NCE, Net Eco and and various platforms along with daily routine reports of optical power on each NE, Fine tuning of optical power, health check of network, Transmission NEs Maintenance and several confidential NOC processes.

• Ensure to Installation targets, the connectivity process, quality standards, techniques and tools to support Equipment performance, consider the positive and negative scenario while testing in order to meet the requirements.

• Update informational document or project document for client/User understanding and Maintenance.

• Analyse the existing Technology in order to identify the issue for any possible scenario.

• We have delivered all request in given time and fix on priority basis.

• Maintenance for daily, Weekly, Monthly, Quarterly, Yearly Jobs and flexible to work in different shifts.

• Solve Alarms on priority.

• Working on different process involving Customer Authorization, Creating MOP, Internal authorization, Technical support process, Replacement and Change request, Health check- ups.

• Monitoring and integration of hub sites from NETECO and Huawei Cloud campus NCE(U2000).

• Handle technical issues in compliance with the escalation.

• Monitor all kinds of transmission failures and alarms, follow SOP and SLA to rectify alarms.

• Outage Tracker Monitoring.

• Maintaining outage reports on daily basis service effecting.

• Closing Trouble Tickets and escalating to field teams

• Coordination with customer and ensured that issues were resolved.

• Performing various functions on field systems and data centre.

• Providing technical support to production team.

• Planned & implemented state of the art Fiber optic transmission network with HUAWEI collaboration in Dubai for Enterprise objectives and to provide Digital Services like AI,VSAAS,VDI etc.

• Planned Network feasibility, implementation, Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Develop spreadsheets, diagrams and process maps to document needs.

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Track project performance, specifically to analyse the successful completion of short and long-term goal.

• Organizing, attending and participating in stakeholders meeting and ensure stakeholders views are managed towards the best solution.

• Facilitation & awarding Provisional acceptance, Final acceptance.

COVENANT Tel LLC, Dubai

Designation: - Network Engineer

Role: - Team Lead

Duration: - Sept 2019—Aug 2020.

PROJECT EXPERIENCE

Client: - Nokia

Technologies:- Optical Fiber, GPON, OTN, IBS, IIB

Duration: - September 2019—August 2020

Project Description

DU is a Telecom Operator Company and uses a Nokia Equipment as their Telecom Networking system. We have multiple tracks, including Installation, NOC Support, Equipment Implementation, Optical Fiber Core Maintenance, Equipment Integration, Quality Analysis, and others. This system is used to execute Mobile Network including Fiber, Broadband, LTE, Wireless, 4G- 5G system. It is the Network system present under Telecom Company. It also provides service For mobile Network Technologies. I am a Engineer in the same profile till date and working at sites on daily, weekly, monthly, quarterly, yearly jobs.

Responsibilities:

• Gathering requirement from client and create technical Implements.

• Ensure to Installation targets, the connectivity process, quality standards, techniques and tools to support Equipment performance, consider the positive and negative scenario while testing in order to meet the requirements.

• Update informational document or project document for client/User understanding.

• Analyse the existing Technology in order to identify the issue for any possible scenario.

• We have delivered all request in given time and fix on priority basis.

• Maintenance for daily, Weekly, Monthly, Quarterly, Yearly Jobs.

• Solve Alarm on priority basis.

• Flexible to work in different shifts.

ITI Ltd., India

Designation: - Senior Field Engineer

Role: - Team lead

Duration: - May 2016—Dec 2018.

PROJECT EXPERIENCE

Client: - Bharat Broadband Network Ltd.

Technologies: - GPON Project

Duration: - May 2016—Dec 2018

BBNL is a government organisation in telecom sector related to Transmission, BSS, Fiber Network and Customer service. With a solid infrastructure, we provide GPON equipment OLT, ONT with Optical Fiber.

Project Description

We are handling installation of OLTs, ONTs, along with Fiber Planning, Installation, splicing at many Gram Panchayats for Broadband and Wireless connections. Responsibilities:

• As per requirement estimate days and Implement network.

• Co-ordination with onsite team members for various client splicing tasks and maintenance.

• Installation, technical specifications, Debugging and Testing of Network terminal units.

• Involved in setting up the test environment, test Execution.

• Ensures components run end to end and meet the technical OTDR requirements and standards.

• Troubleshooting rings DSLAMs, STMs, DWDM, ONTs and OLTs.

• Involved in preparing high quality technical and project related documents.

• Involved in Network planning support on 24*7 basis.

• Merge various activities within the organization

• Carrying Quality Acceptance test of Vendors Installation.

• Claiming & Clearing Company’s Bills.

• Presently Looking Over Maintenance.

• Acceptance Test of Completed Sites.

Bharat Sanchar Network Ltd., India ( Indore) Designation: - Apprentice trainee

Role: - Trainee (Stipend based on job Training)

Duration: - Feb 2015—Jan 2016

WORKING EXPERIENCE

Domain: - Transmission, BSS, NIB, CSC

Technologies: - Optical-Fiber, Microwave, 2G/3G/4G /5G Duration: - Feb 2015—Jan 2017

BSNL is the largest Telecom operator in the India. It is based in almost every Urban-Rural and is widely considered to be the single largest organisation in Broadband. Description

Worked in each section as an on job trainee for one year. Here it was a good experience of working in telecom field and network knowledge from customer end to core including backhaul connectivity on several old to new equipment in each section Transmission, BSS, NIB, and Customer service centre.

Education:

Degree Institution & University Year of passing Percentage B.E (EC) SIMS, Indore

June 2014 66.00%

H.S.C. MP Board March 2010 77.70%

S.S.C. CBSE Board March 2008 60.80%

Personal Details

Birth date: 18th Feb, 1993

E- Mail: adsnfx@r.postjobfree.com

Phone (Mobile): +91-942*******, +971-*********

Marital Status: Married Passport – Valid till 2030 Address : 103 Barhmabag colony, Near marimata square, Indore, M.P, India -452006 I hereby declare that the information that I have furnished is authentic, and true to the best of my knowledge.

Dheeraj Yadav

+971-*********

Dubai, UAE.



Contact this candidate