Fraud Analyst Customer Service
Resume:
majid mustajab
TECH SAVVY WITH MULTIPLE YEARS EXPERIENCE IN MULTIPLE INDUSTRIES ACROSS THE
BOARD
Long Beach, CA 90802
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Supervisor
CWallA - San Jose, CA
October 2021 to June 2022
• Oversee or lead employees working at lower level dispatch.
• Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.
• Research and prepare resources to develop timely as well as efficient workflow.
• Manage development, research as well as reconcile departmental reports.
• Manage workflow and quota calendars of sub-contractor.
• Manage complete daily installations quota as well as service calls in different geographic territory areas.
• Maintain steady visibility to as well as track of every stocker/driver across everyday.
• Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
• Convey departmental tasks for guidance of management.
• Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
• Conduct project management and coordinate duties as required.
• Execute personnel activities as per company’s policies as well as applicable laws.
• Prepare individual as well as departmental training plans.
• Ensure all staff members attain company as well as location standards.
• Monitor employees as well as operational processes. Dispatcher/Customer Service
White Cap Construction Supply - San Jose, CA
August 2020 to September 2021
• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning pre-determined routes and accommodating route changes as needed.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Monitoring truck repairs and maintenance schedules.
• Logging customer shipping schedules and complaints Owner operator/Dispatcher
AGRIKHAN LLC - Live Oak, CA
July 2018 to June 2020
• Keeping records, monitoring drivers' daily logs for errors or violations, and monitoring their working hours and equipment availability
• Keeping tabs on the weather at all drivers' locations to be able to flag potential issues, typically with the aid of numerous computer programs
• Serving as a reliable point of contact to balance drivers' health and safety with customer requirements
• Coordinating and managing the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out
• Determining the best delivery methods and negotiating rates directly with vendors and customers, and getting the necessary documents and permits that drivers will need when shipping chemicals or livestock Risk Compliance Analyst ( 6 MONTH CONTRACT)
BCForward/ FACEBOOK - San Jose, CA
January 2018 to July 2018
• Created, implemented and optimized rules to reduce bank's exposure to fraud.
• Performed statistical analyses to identify trends, variations, patterns and insights.
• Improved customer satisfaction by finding creative solutions to problems.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Created agendas and communication materials for team meetings.
• Improved operations by working with team members and customers to find workable solutions.
• Earned reputation for good attendance and hard work. Senior Risk and Fraud Analyst
LEECO LLC - San Jose, CA
April 2016 to November 2017
• Participated in group discussions with team members to develop new ways to combat fraud.
• Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
• Identified fraud patterns and anomalies through analysis of large quantities of data.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Improved customer satisfaction by finding creative solutions to problems.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Earned reputation for good attendance and hard work.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Fraud Analyst (CONTRACT BASED AT GOOGLE FOR MILESTONE TEC) Milestone Technologies - Mountain View, CA
November 2014 to February 2016
• Participated in group discussions with team members to develop new ways to combat fraud.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
• Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
• Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
• Identified fraud patterns and anomalies through analysis of large quantities of data.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education
College Degree in Information Technology
havering college - Havering-atte-Bower
Associate's degree
High school diploma or GED
Skills
• Help Desk
• Microsoft Outlook
• Logistics
• Dispatching (5 years)
• Communication skills
• Presentation skills (10+ years)
• E-commerce (5 years)
• Accounts payable
• CDL LICENCE
• Operating Systems
• Microsoft SharePoint
• Customer service
• Accounts receivable
• Accounting
• Accounting software
• Cash flow analysis
• Google Suite
• B2B
• Account reconciliation
• B2B sales
• NetSuite
• Customer support
• Financial services
• Manufacturing
• EDI
• Leadership
• Debits & credits
• QuickBooks
• Risk management
• Tableau
• Google Docs
• Software troubleshooting
• Mac OS
• Windows
• Technical support
• Microsoft Access
• Human resources
• Smartsheet
• Time management
• Filing
• Microsoft Excel
• Computer skills
• Microsoft Office
• Administrative experience
• iOS
• Organizational skills
• Project management
• Microsoft Powerpoint
Languages
• URDU, PUNJABI, HINDI,GUJRATI - Fluent
Certifications and Licenses
CDL
Driver's License
Air Brake Endorsement
CDL A
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