Data Entry Customer Service
Resume:
Brenda Roberson- Aghoghovbia
Houston, Tx 77009
*************@*****.***
EDUCATION
University of North Texas Houston, Tx/ Denton,Tx
Paralegal Certification 2004
Leonard-Hawes Real Estate School Houston, Tx
#0421 Lending and Closing Procedures Certification 2003
Fashion and Arts Institute Of Houston Houston, Tx
Studies Fashion Merchandising 1984
Prairie View A&M University Prairie View, Tx
Studies Industrial Engineering 1979
SKILLS & ABILITIES
● NCR Systems, PowerPoint, Excel, Word
● Quickbooks, Six Sigma Lean Training
● POS Systems, UPS Barcode Scanners
● Significant experience in successful recruiting,
staffing, and training.
●Highly organized, with superior problem-solving and
analytical abilities.
● Proven ability to manage a complex business in a
multi-tasking environment.
● Excellent ability to communicate effectively with both customers and staff.
● Strong team builder and team leader retail management environment. EXPERIENCE
Goodwill Industries -Atascocita, TX
Associate Pricer - Refurbisher -Responsible for refurbishing clothing and other items donated to the store and pricing the items for resale.
Wilson Leather - Manager -Houston, Texas
Ghonet Productions Inc.- Administrative Assistant - Spring, Texas Work America - Houston, Texas
Liberty Tax - Houston, TX
Oversaw all aspects of these individual retailer operations, sales, product, hiring, training, and customer service as a store manager for global retailers, benchmarking customer fulfillment and team reward were key achievements.
Daily interaction with employees, vendors, and customers, often problem solving customer service issues and dispute resolution.
Supervised a team of six to twenty or more employees. Inventory control, marketing,, and visual merchandising. Responsible for ensuring daily deposits, accuracy in product shipping and receivables, and timely response to corporate correspondences.
Forecast store hiring requirements for seasonal periods (i.e., Christmas, Easter, Father’s Day, etc.)
Work closely with mall management on special promotional events. Prepared employee scheduling, conduct management training,, and attend off site job training. Leader in next-generation targeted sales and business enterprise for these individual retailers. Responsible for merchandising operations, business performance, hiring, sales, and product promotions. Proven recruiter of competent accountant executives and sales staff. Reviewed sales figures and forecasted sales projections. Maximized sales and profitability of assigned areas through execution of company goals. Assessed marketing potential of new and existing store locations, considered statistics and expenditures. Clerical support of billing and receivables, Extensive data entry, filing, faxing, coping. Vendor liaison, payroll updates, document and spreadsheet preparation.
Brenda Aghoghovbia
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