Event Coordinator Customer Service

CD Catherine D'Andrea

Millburn, New Jersey ***** 862-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Dedicated diversified professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Manager with over 25 years of experience in several areas of industry.. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate, Detailed Oriented.

Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Projects and training in Hard and Soft Skill Sets. . Motivated to learn, grow and excel in Customer Services.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Manager position. Offering excellent communication and good judgment.

Experienced Manager with over 25 years of experience and success in driving events planning business development and growth. Skilled in prioritizing events needs and working with sales and marketing teams to meet events booking targets. Eager to bring talent and expertise to growing organization. Talented Manager with background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Focused on contributing to business through personal and professional networking.

Client-focused Owner and Manager gifted at translating creative visions into unique events. Expert in event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. Committed to making client wishes come true.

Self-directed event coordinator with over 25 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.

Results-driven Project Manager bringing progressive background in diversified environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

ACCOMPLISHMENTS Built strong relationships with vendors such as florists, photographers, videographers, musicians and officiants to take hassle out of wedding planning.

Executed over 125 events in 2021

Trained and mentored over 320 events planning associates. Collaborated with team of 12 in the development of Safety- Cocid19 Leadership Project Manager for Amazon for over 2,000 Employees at our FC in Edison,NJ for over a year.

Documented and resolved CDC/ISS ( internal Amazon Inventory Audits which led to finding,resolving, and saving over 16 million dollars in Network Discrepancies and Vendor Isuues..

Achieved Creation of first Learning Modules for CDC/ISS Audits for Amazon in Network ( that are still in use today to Train Associates to Audit Inventory) by introducing Amazon Intranet Software for Microsoft Excel tasks.

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of over 60 staff members on each Field that I was assigned too.

SKILLS Accommodation Organization

Conference and Convention

Planning

Venue Selection

Agenda Setting

Facilities Management and

Maintenance

Staff Leadership

Meeting Trends Analysis

Printing Materials

Events Requirements Gathering

Meeting Planning

Catering Oversight

Problem Anticipation and

Resolution

Food Service Regulations

Agenda Setting and Control

Meeting Support

Committee Organization

Vendor Negotiations

Payment Approval

Regulatory and Legal Compliance

Event Supervision

Contract Administration

Social Perceptiveness

Workflow Management

Accurate Documentation

Event Planning and Management

Project Deadlines Management

Venue Accommodations

Wedding Trends Proficiency

Auditing Tasks

Business Growth

Client Requirements

Fee Collection

Locating Venues

Catering Support

Customer Experience

Community Events

Internal Audits

Fire and Health Department

Permitting

Fundraising Coordination

Financial Transactions

Independent Thinking

Budgetary Management

Inquiry Response

Special Event Planning

Administrative Recordkeeping

Budget Planning and

Administration

Event Calendar Management

Event Sales

Vendor Coordination

Cost Estimating

Contractual Obligations

Event Billing

Event Staffing

Signage and Display Preparation

Attendee Relations

Catering Coordination

Event Logistics Management

Audiovisual Equipment

Participant Transportation

Event Preparation

Travel and Event Coordination

Volunteer Coordination

Team Leadership and Motivation

Book Signings

Talent Booking

Banquet Event Orders (BEOs)

Videoconferencing Organization

Customer Inquiries

Brochure and Publication

Development

Administration Management

Recreational Sports

Trip Chaperoning

Direct Mail

Public Safety and Security

Managing Reception

Service-Orientation

Quarterly Forecasting

WORK HISTORY OWNER / EVENT PLANNER AND COORDINATOR 05/2021 to CURRENT Residential Event Staffing

Coordinated schedules and timelines for events.

Managed administrative logistics of events planning, event booking and event promotions.

Managed event logistics and operations.

Performed event coordination for larger parties and gatherings.

• Corporate, Fundraisers, Weddings, and Political Events that Non-Discloser/Privacy Disclosures needed to be signed.• Recruitment and Training of Staff

Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Planned large-scale events such as trade shows, conferences, and meetings.

Organized, coordinated and deployed Type events while focusing on delivering superior customer service.

Selected and ordered décor and event materials.

Fulfilled contractual obligations for rehearsal and day of event coordination. Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Streamlined event efficiencies by accurately coordinating and managing customer itineraries.

Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Executed on-time and under-budget project management on complex issues for senior leadership.

Led vendor negotiations to obtain cost-effective services and products. Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.

Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.

ICQA-PCF/PA/TOM TEAM-LOGISTICS / SAFETY/ 10/2017 to CURRENT LEARNING

Amazon

Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..

Supervised and trained personnel on supply procedures to guarantee accurate flow of materials.

Directed shipping and receiving of wide range of products daily. Developed and enforced performance standards and measures for key areas of responsibility.

Monitored quotas and forecasts to identify product and equipment shortages.

Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.

Managed department inventories to identify unusual activities, excesses and fluctuations.

Increased efficiency by developing cost-effective rates and reducing order processing costs.

Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.

Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows. Used Software to coordinate and monitor outgoing and inbound deliveries. Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.

Balanced longer-term strategic goals with shorter-term plans that offered high-visibility results.

Analyzed metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth.

Led cross-functional teams in identification, pursuit and achievement of strategic goals.

Developed Type programs to achieve aggressive regional revenue targets. Drove warehouse productivity Number% by implementing new, more efficient procedures.

Analyzed processes and supply chain operational data to track trends, expectations and performance.

OFFICE MANAGER 09/2012 to CURRENT

Vito D'Andrea Snowplowing

Maintained computer and physical filing systems.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Managed office operations while scheduling appointments for department managers.

Coached new hires on company processes while managing employees to achieve maximum production.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives. Coordinated special projects and managed schedules. Compared vendor prices and negotiated for optimal savings. Utilized client and staff feedback to maintain customer partnerships and increase revenue.

EDUCATION General 06/1988

Nutley High School, Nutley, NJ

LANGUAGES Italian

Limited Working

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