Service Representative Customer

CLAUDIA GOMEZ

562-***-**** (C)

**************@***.***

SUMMARY

Experienced Customer Service professional that delivers efficient service to customers and internal stakeholders. Proactively contribute to the improvements of the working environment.

SKILLS

Exceptional verbal and written communication and organizational skills.

Able to multi task various job functions and work in a high stress environment.

Self managed individual, goal oriented and problem solver.

Proficient in Windows/Microsoft Office Excel, Word, Outlook.

Bilingual, fluent in both English and Spanish

PROFESSIONAL EXPERIENCE

SPARTECH PLASTICS LLC, La Mirada, CA 2017- Present

Senior Customer Service Representative

Perform order entry with accurate and precise information.

Daily follow up on order checking with production, shipment, open order etc..

Communicate with sales reps on all customer needs and updates.

Provide reporting to customers when necessary, including price quotes, order status, late deliveries, freight and pricing issues.

Provide reports or special request for customers or internal colleagues when necessary.

Provide Quality Dept with new customer specifications and paperwork to set up certificates of conformance and certificates of analysis when necessary.

Handle top 2 accounts on Western Region with annual rev of $ 1.2 million.

PolyOne Corporation- Designed Structures & Solutions, La Mirada, CA 2015- 2017

Pricing Specialist

Provided price quotations for Olefin products quoted through Sales force software

Maintained and updated pricing in SAP/Vendavo all new skus

Assisted in implementation from Oracle to SAP

Assisted in implementation in Vendavo (Price analytic software)

PolyOne Corporation- Designed Structures & Solutions, La Mirada, CA 2013- 2015

Customer Service Representative

Processed orders with accuracy and precise information.

Provided finished good reporting to customers.

Followed up daily on orders with production, shipment and credit departments.

Communicated effectively with account reps on daily basis of orders

Provided price quotations.

Processed returns, credits and debits.

Provided Quality department with new customer specifications.

SPARTECH PLASTICS CORPORATION, La Mirada, CA 2012- 2013

Customer Service Representative

Processed orders with accurate and precise information.

Followed up daily on orders with production, shipment and credit departments.

Communicated effectively with sales reps on daily basis of orders

Provided price quotations, processed returns, credits and debits

Provided Quality department with new customer specifications.

ALPERT & ALPERT IRON & METAL, Los Angeles, CA 2009- 2012

Contract Administrator for Stainless Steel Department

Updated Excel spreadsheets on a daily basis of purchase and sales contracts

Worked directly with Director on decision making of buying/selling Steel lots to stock market.

Wrote up sales and purchase contracts.

Sales invoicing.

Paid suppliers on a daily basis of material received into the yard.

Monitored inventory and entered into proprietary program to make blends.

Worked with Logistics department on export and import shipments to and from Asia.

MEMOREX – IMATION CORP. CONSUMER DIVISION, Cerritos, CA 2005 – 2009

Business Programs Claims Analyst

Supported Sales Management and Accounting Departments.

Validated customers’ claims against approved contractual rebate and promotions.

Generated credit memos to reduce by 10 million dollars quarterly.

Coordinated with Accounts Receivable and Sales Reps to ensure validity of claims.

Worked extensively with A/ R team to resolve chargeback deductions.

Assisted pricing administrator with price changes in computer system.

Assisted with computer system integration from People Soft to Oracle.

SPARTECH PLASTICS, La Mirada, CA 1997 – 2005

Customer Service Representative

Reviewed weekly open order reports for price discrepancies and order entry errors.

Worked with production scheduler to ensure orders were scheduled accordingly with appropriate lead times.

Assisted all departments to ensure orders were scheduled and shipped on time.

Supported Sales Manager with price sheet updates and inventory reports.

Entered orders into computer system received via fax, mail or email.

Monitored inventory and sent weekly reports to customers.

Assisted Accounts Receivable department to resolve pricing discrepancies and shortages.

Issued RMA’s for scrap and regrind returns.

CAL-FORMED PLASTICS, Los Angeles, CA 1988- 1996

Office Assistant

Entered orders and processed daily billing.

Purchased raw materials.

Assisted controller with payroll and payable check runs.

EDUCATION

General Studies- Cerritos College, Norwalk, CA

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