Customer Service Job Coach

Christi Taylor

*** ******* **

St george,UT *****

**************************@*****.***

435-***-****

SUMMARY

Experienced professional, committed to going above and beyond expectations. Focused and resourceful, with ability to handle high stress situations. Excellent office and organizational skills.Experience in the veterinary field for 15 years. I have a high passion for the health of animals and a high standard for exceptional client care. SKILLS

Customer Service Problem Solving MS Word / Excel

Management Skills Detail Oriented Filing

Mentoring / Training Positive Attitude Inventory

De-Escalation Communication Following Procedures

EXPERIENCE

Animal Control Officer, Ivins City, Ivins, Utah 2017 – 2018

• Handled public inquiries for lost/stray animals, and adoptions

• Used writing and creative skills to provide a monthly newsletter

• Managed a large database and kept track of detailed records

• Resolved animal issues within the community

Direct Care Staff, Eaton Alliance, St. George, Utah 2016 – 2017

• Assisted clients with activities of daily living

• Transported clients to appointments using company bus

• Monitored and administered medications

Job Coach, Chrysalis, Cedar City, Utah 2015 – 2016

• Assisted clients in finding and maintaining employment

• Mentored and provided support to overcome barriers

• Coached clients in learning activities at the college Vet Tech, Mountain View Animal Hospital, Sandy, Utah 2011 – 2013 Vet Tech, Healing Hearts Animal Hospital, Murray, Utah 2009 – 2011 Vet Tech, Greybull Animal Clinic, Greybull, Wyoming 2007 – 2009 Vet Tech, Huntington Holistic Vet Hospital, Huntington Beach, California 2002 – 2004 Vet Tech, Saddleback Animal Care, Lake Forest, California 1998 – 2002

• Performed detailed procedures in a hospital setting such as Dentals, X-rays, Assisted in surgery, Surgery Packs,IV catheters, Urinary catheters

• Completed intake and discharge including medications and patient instructions Responsible for office duties including filing, answering phones, and inventory

• Handled critical situations with care and professionalism

• Provided compassionate care to client and patient

• Overnight technician for hospitalized patients

EDUCATION

High School Diploma, Rancho Santa Margarita, California

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