Sales Associate Scrum Master
Resume:
917-***-**** Fatimah Diallo *******.*********@*****.***
PROFESSIONAL SUMMARY
Team-oriented Scrum Master promoting exemplary collaboration skills that foster great relation within the team of Agile practice. Experienced with leading high-performance teams that delivers exemplary results. EDUCATION & CERTIFICATIONS
Information Technology/Cyber Security – Texas Tech University - Lubbock, TX Bachelor of Arts in Psychology – City College of New York; City University of New York - New York, NY Associates of Arts in Applied Psychology – LaGuardia Community College; City University of New York - New York, NY CSM; (PSM I & PSM II)
Certified SAFe Advance Scrum Master; (SASM)
SKILLS
Agile Team Building, Risk Identification, Stakeholder Relationship Management, Problem Solving, Quality Assurance PROFESSIONAL EXPERIENCE
Scrum Master 01/2020 - Present
The World Bank, Washington, DC
Facilitate Agile, sprint activities, daily standup, retrospectives, sprint reviews, and sprint release planning
Assist teams to write stories that satisfy INVEST criteria and help them size and slice stories when applicable
Establish and maintain dashboard that enhances visibility of team progress, team capacity, impediments, defect rate, backlog health, sprint velocity, sprint burn down, release metrics
Work closely with product owner to prioritize Epics and stories in backlog while keeping in contact with product owner just in case team members have questions and need clarification
Build trusting, safe environment where problems can be raised without fear of blame, retribution, or being judged, emphasis of healing and problem solving
Evangelize Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques
Protect teams from distractions, to focus on initial work committed for current sprint
Make sure scrum team is cross functional and self-organized with continuous agile and scrum practical education
Continuously learn Agile/Scrum techniques and shared findings with team members 100% of time
Assess ART/Team structure to determine cross-functional teams for effective delivery
Utilized Jira and Rally for metrics/reports, user stories and defect tracking
Engage stakeholders, contributors and technical resources to analyze user needs and resource limitations
Contribute to definition of Scope, perform extensive requirement analysis and define functional specification Scrum Master 11/2017 – 12/2019
Kaiser Permanente, Burbank, CA
Successfully guided two development scrum teams with 7 members each through transition from waterfall to Agile framework
Worked closely with the Product owners to maintain a healthy backlog, prioritize backlog, maintained, and communicate minimum viable product (MVP)
Facilitate formulation of team working agreements, Definition of Ready (DoR), Definition of Done (DoD), workflow of user stories
Removed impediments and protected scrum team members from interruptions and distractions to maximize productivity
Encouraged and implemented process improvements and created team-building opportunities
Facilitated scrum sprint planning, grooming, daily stand-ups, retrospectives and demos
Tracked workflow and communicated scrum team capacity/velocity and Utilized JIRA for metrics/reports, user stories and defect tracking
Ensured development teams practiced within Agile framework
Provided internal and external communications to improve transparency and accountability
Participated proactively in developing and maintaining team standards, tools, and best practices
Ensured Product Owner prioritizes features so that team delivers user stories at consistent pace
Engaged with other scrum masters to increase effective application of Scrum within organization
Conducted retrospective and encouraged team to follow best practices
Coached key deliverables in SAFe agile environment, which ARTs needed to deliver value to stakeholders and organization; System Build, System Demo, PI System Demo, Case Manager, 07/2015 -09/2017
Comunilife Inc. Brooklyn, NY
Performed all activities related to case management for clients with mental health and history of homelessness
Managed caseload by providing initial assessments, timely comprehensive service plans, service plan reviews and progress notes to approve clients for permanent housing.
Served as a liaison between federal, state and city agencies that provided services to clients; by utilizing telephone discussions, meetings to review, report and documented all provided services for assigned clients.
Provided supportive counseling, crisis intervention and monitored client's physical, mental health, and substance abuse treatment needs.
Created budgetary strategies and money management tactics to assist clients achieve financial independence
Collaborated with property managers, landlords and government agencies to ensure clients maintain approved housing.
College Program Assistant 03/2013 - 06/2015
Long Island City, NY
• Assisted in office Management duties; order office supplies and coordinated office schedules.
• Assisted in account management for third party contracted agencies.
• Helped with HR related activities; assisted in recruitments of interns; job postings, resume reviews, and new- hire processes.
• Monitored and updated office social media site, by posting relevant information
• Served as primary person of contact for complaint inquiries and documented them. Sales Associate 10/2006 - 06/2010
Platforms NYC, Bronx, NY
• Served as department sales associate for high quality fashion brands that served various locations
• Provide customer services, attended to customer needs; new orders and place wholesale commands.
• Assisted with contract agreements with sales manager and shared input for demands and marketing ideas.
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