Data Entry Customer Service

NAIRA BEKTCHYAN

Glendale, CA ***** 818-***-****

**************@*****.***

MERCHANDISER

Hands-on merchandiser with extensive experience in purchasing, merchandising, and account management. Proven ability to drive product quality and work product by quickly identifying discrepancies and providing corrective action. Works well independently, and as part of a team, in fast-paced, deadline- driven environments. Adapts quickly to business requirements while exercising sound judgment and delivering exceptional customer service.

KEY AREAS OF EXPERTISE

• Merchandising • Retail Sales • Problem Solving

• Communication Skills • Staff Training • Collaboration EXPERIENCE

PVH Corp., Los Angeles, CA 2006 – 2022

Merchandiser - PVH Neckwear Group, 2013 – 2022

Acted as lead for key accounts including Ted Baker, Michael Kors, Robert Graham, Bloomingdale’s Private Label, Dillard’s Private Label, and Van Heusen Outlet. Served as a primary point of contact for purchasing inquiries and vendor related requests. Acted as the liaison between PVH Asia Office and HQ teams.

Contacted suppliers to schedule or expedite deliveries and resolve shortages, missed or late deliveries, and other issues

Primary point of contact for style/UPC creation and product-related system updates

Managed, maintained and submitted all item set-ups in Retailers Portal seasonally

Evaluated supply and production demands and implemented strategies to ensure efficiency

Reviewed orders to verify accuracy, terminology, and specifications

Negotiated prices, discount terms, and transportation arrangements for merchandise

Issued, tracked and monitored all purchase orders, informed any problems/delays and the impact to the team

Determined source of non-compliance for defective goods and implemented corrective action

Worked with Accounts Payable to resolve pricing and quantity discrepancies on invoices

Maintained and monitored inventory levels of all assigned brands and identified purchasing needs Recommended write off of absolute items

Prepared cost analysis, created Work Orders, maintained Price List for all brands

Collaborated with cross functional teams including Customer Service, Import Team, Design, Sales, Accounting, Planning, Production, Warehouse, QC, Creative Services

Maintained strong vendor relationships both in Italy and Asia Merchandising Assistant, 2006 – 2013

Managed sampling multiple brands by season. Analyzed customer orders and generated purchase orders as needed

Worked closely with managers to plan product ranges

Created over 300 style numbers per season

Provided forecasts and initial purchase orders to vendors

Monitored open purchase orders to ensure delivery supported customer requirements.

Checked all incoming fabrics to ensure designs were made correct

Communicated all issues with vendors and designers to ensure the problems were fixed and issued chargebacks to vendors for defective goods

Completed all special assignments in a timely manner and with little supervision Naira Bektchyan **************@*****.*** Page Two

Robinson’s May, North Hollywood, CA 2001 – 2006

Administrative Assistant – Buying Office

Created style numbers and placed purchase orders. Performed general office duties and data entry.

Assisted Buyer in reconciling discrepancies related to Purchase Orders

Tracked purchase order data on numerous spreadsheets

Established and maintained strong vendor relationships EDUCATION

Bachelor of Science in Civil Engineering

Rostov State University of Communications

CERTIFICATIONS

Certificate in Accounting, Glendale Community College COMPETENCIES

Core

Purchasing Teamwork Project Management Strategic Planning Problem Solving Quality Control Adaptability Communication

Software

Microsoft Office (Word, Excel, and Outlook)

LANGUAGES

Trilingual, English, Armenian, and Russian.

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