Customer Service Representative

LITA DONALD

*** ******** *** ***. ****, Toledo, Ohio, 43604, US 419-***-**** ***********@*****.*** I have many years of customer service experience. I enjoy helping people and resolve problems that people may experience. High School 1975

Southwestern High School Detroit, MI

Pre College Education

General - Some college (No degree)

Shaw Community College Detroit, Michigan

Customer Service - Customer Service Certification 2000 Genesee Community College Albion, NY

Home Health Aide - Certificate 1983

Home Health Training Medina, NY

Volunteering April, 1975 to Present

Toledo, OH

Counseling individuals and families with problems in life. Encourage them to live a more positive and productive life. S, SEE Customer Service Representative Supervisor March, 2000 to June, 2006 Washington Mutual Bank Albion, NY

Answered an average of 1,300 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Increased customer satisfaction by using superior conflict resolution and problem-solving abilities. Job Coach September, 2006 to September, 2008

ARC Albion, NY

Assisted clients in adjusting to new lifestyles while also providing therapeutic environments for them and their families. Gathered information and filed reports to resolve complaints. Provided one-on-one counseling to clients about their current situation, desires, aptitudes, education, and work history. Was in charge of a caseload of over 25 clients

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Home Health Aide

Piermax Albion, NY

Helped clients with laundry, meal preparation, and other duties. Kept track of medications for patients with a variety of ailments, such as high blood pressure and .Diabetes, and kept an eye out for side effects. Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation. Drove the client to and from doctor's appointments and other related errands. Kept track of my clients' progress and reported any necessary changes. Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals. Keep all information about patients, families, and staff completely confidential. Oversaw routine activities such as medication and personal hygiene to ensure safety. Maintained a clean and well-organized environment to promote client happiness and safety. Home Health Aide Certification

Customer Service Certification

I appreciate the opportunity of running my own business. I enjoyed working with my clients and their families. I also appreciate education that I received and the training to help me go further in life.

CERTIFICATIONS

ACCOMPLISHMENTS

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