Industrial Training Customer Service
Resume:
CURRICULUM VITAE
SAIPREM PILLI
EMAIL: **********.**@*****.***
Subject: Applying for Food and Beverage Waiter.
Profile: Highly resourceful, flexible and enthusiastic associate with experience of maintaining high standards of service. Objective:Currently looking for a suitable position with an organization, that offers excellent opportunities fordevelopment and career progression.
Professional work Experience as Waiter: -
LEELA VENTURE HOTEL IN MUMBAI INDIA
Having Best expertise working as F&B Service Waiter for fine dining Multi Cuisine Restaurant division, Knowledge of international Hospitality service standards, following food safety standards, HACCP standards. Strongly motivated, enthusiastic and able to work effectively with the work place, personal and illicit outstanding performance. reputation for making things happens.
(As waiter from 10-May-2015 to 05-March-2018)
Core responsibilities are to take food and beverage orders by explaining about food and Drinks.
Working in Breakfast (All day dinning rest.) for continues busy breakfast, Lunch and Dinner period.
Preparing cocktails and mock tail for the Guest.
Ordering Requisitions for beverages, utilities items and Bar Requisitions for the smooth operation of the outlet.
Handling guest problem and assisting them about the concern and problem. Working in Banquet functions.
Industrial Training Experience: Fortune Select Grand Ridge Hotel in Tirupathi. (From: 05-February- 2020 to 02-Augest- 2020)
As Trainee Job Profile: Industrial Trainee: hotel management trainee is supposed to acquire a good working knowledge of the hospitality sector with special attention to dealing with customers. The various roles and responsibilities of individual departments. Departments. Food Production:
Helping to chef s cutting vegetables, and receive vegetables, and meat and fish.
Fallow HACCP standards fallowing FIFO.
Cleaning chillers and main temperature.
Checking quality of vegetable and meat.
Food & Beverage:
Greeting customers, escorting them to seats, taking food and drink orders, and
serving food and beverages. Answer questions regarding the hotel services, explaining menu items and specials,and offering personal attentive treatment.
Co-coordinating with team workers to plan events, parties etc. Housekeeping:
Responsible for maintaining the hygiene and appearance of the hotel.
Servicing and maintaining the guest rooms and replenishing stock as and when needed.
Providing service items to guest rooms upon requests from the guests.
PARTICIPATION FOR TRAINING PROGRAMS:
1) Handling the guest complaint,2) World wine class,3) First aid class, 4) Fire safety class,5) Trained as a butler,,
6) up selling class and attend the class for HACCP. Additional Skills and Achievements:
High standards of personal presentation and customer service. Ability and willingness to work individually and with diverse teams.
Experience of serving large numbers of customer's at large functions & events.
Ability to work well within a busy, often fast-paced environment.
Keen to learn and develop new skills. Several Recognitions received on guest comment cards, Use of internet, excel, word, micros and cash machines. Educational Qualifications:
Course Board/University Institutions Year of
Passing
DHM
JNTE
SPARK International
College of Hotel
Management,
Nirmal.
2020
Intermediate
Board of intermediate
Education
Sri kakatiya Junior College
2015
SSC
Secondary Board of
Education,TS
ZPHS Sarangapur
2013
Core Qualification:
Dining Room Management. Customer Service.
Reservations Management. Staff Leadership.
Workflow Optimization.Dinner Service Planning
Languages Known:
English (Fluent) Hindi (fluent) and Telugu(native) Biographical Profile:
Date of birth: 16-09-1997
Marital status: single
Passport Number: U7453910
Hobbies: playing chees & Cricket.Helping to my family in their and surfing the Internet. Preference:
Mr.Hardik parmar
Assistant restaurant manager
Zulal wellness resort, doha, Qatar.
Mobile no: +974********
Mail Id:****************@*****.***
Declaration:
I hereby declare that the above statements are true and correct to the best of my knowledge and belief.
P.SAIPREM
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