Customer Service Medical Assistant
Resume:
MS. TIA LF MOALA-VOSS
Yucca Valley, CA 92284
United States
Day Phone: 442-***-**** –
Ext: Day Phone: 760-***-**** - Ext:
Email: adsndr@r.postjobfree.com
Availability: Job Type: Permanent, Telework
Work Schedule: Full-Time
Hours per week: 40
PROFESSIONAL INTRODUCTION
I have been working 31 years as an experienced Department of Defense (DoD) employee. I served as a Single Marine Program (SMP) Supervisor and Volunteer Coordinator, an Equal Employment Opportunity (EEO) Specialist and Reasonable Accommodation (RA) Coordinator and Administrative Assistant, and Finance Technician everywhere. Performed voluntarily services for the Twenty-nine Palms Marine Corps, to include working as a full-time and flexible employee. Experienced working with military families; retired, veterans, and active duties members. Possess extensive leadership skills, project skills, administrative office skills, and the ability to multitask running an organization. Familiar with Microsoft Office, Outlook, Power Point; the internet, various computer programs, to include having Executive Secretary experience. Possess strong organizational and planning skills, Leadership skills and people management experience. And I have an excellent problem solving skills and the ability to work in a team. SKILL-SETS Resource Assistant Training / Teaching Interpersonal Personal Skills Leadership Dependability Team-Work Expert Verbal Communication Excellence Customer Service Skills
Desired locations: United States - ID - Idaho Falls, United States - AZ – Phoenix, United States - HI – Honolulu, United States - CA - Camp Pendleton, United States - CA - Naval Station Complex, San Diego, United States - CA - Corona
Marine Corps Community Services (MCCS)
Single Marine Program (SMP) Supervisor/Volunteer Coordinator
Bldg. 1532
Semper Fit Division
MCAGCC-29 Palms, CA 92278
adsndr@r.postjobfree.com
www.mccs29palms.com
The Agency had offered Single Marine Program (SMP) Supervisor position to me by November 2019. Started working as Supervisor on 27 Nov 19, 2019.
27 Nov to Present
WORK EXPERIENCE
Develops a comprehensive Single Marine Program Marines’ recreational, health and wellness to include life skills, career development, community involvement, and quality of life issues. Duties include scheduling, organizing, publicizing, directing and evaluating both recurring and non-recruiting activities. Coordinates and conducts special events and joint community programs that directly affect the morale of the patrons aboard the installation.
Coordinates recreation information, opportunities and needs for the target population of 18-2 5 year old single active duty personnel. Provides input and feedback between the unit sites and elements of the MCCS Department. Maintains innovative methods of outreach. Coordinates feedback to commands on issues that affect the Single Marines’ Quality of Life.
Maintains contact with responsible representative of the command, special interest groups, local community official’s, civic organizations and other public officials.
Represents Director, MCCS at conferences, seminars, workshops and formal and informal meetings attended by diverse personnel to plan various activities.
Plans, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies.
Plans, markets, and conduct ongoing programs during off duty hours. Educates and acquaints personnel with program opportunities such as field trips, sports tournaments, etc. Forms coordinates and maintains a network or teams of personnel to develop a path of communication.
Prepares, justifies, execute s, and administers NAF and APF budgets adhering to approved guidelines.
Assist in the planning and design of construction projects, including facility renovations, and new construction.
Prepares and conducts briefings and orientations, concerning the various aspects of the Single Marine Program for commands, visitors, newly arrived single and unaccompanied marines, base organizations, and local community businesses.
Arranges for supplies and equipment necessary to support programs.
Adheres to Department’s internal Control procedures to include property and cash handling.
Effectively supports the Marine Corps Equal Employment Opportunity policies, and ensures compliance with fire, safety, and other environmental issues.
WORK EXPERIENCE
Marine Corps Community Services (MCCS) or NAFI MCAGCC,
EEO Specialist / RA Coordinator
Village Center, Bldg. 1551, Rm 17
Twentynine Palms, CA 92278 United States
03/2015 – EEO Position was placed on business based action (BBA) 19 September 2019, Agency had offered Supervisor job by November 2019.
EEO Specialist Duties, Accomplishments and Related Skills:
• Conduct New Employee Orientation (NEO) and Annual Compliance Training. Serves with little supervision of the DEEO Officer to prepare the annual reports. Performs administrative work pertaining to the Equal Employment Opportunity (EEO) program for the command.
• Monitors and advises on the pre-complaint (informal) counseling process. Advises aggrieved employees and management concerning discrimination compliant procedures. Discusses issues with aggrieved employees to determine if they are within the purview of EEO statutes.
• Counsels aggrieved employees during the pre-complaint counseling stage of the discrimination complaint process. Briefs the supervisor and senior-level management officials on the results of pre-complaint inquiries. Conducts Alternative Dispute Resolution (ADR) facilitation when requested by either party.
• Plans, coordinates, monitors and evaluates at least one of the local Special Emphasis Programs. Analyzes workforce statistics, availability of skills in the labor market and various other employment statistics to identify command-wide trends.
• Process and coordinate the reasonable accommodation (RA) claims/request. Monitor and track the RA cases. Conciliate the ADR meetings and assist with the resolution.
• Collect maintain financial records in accordance with organizational rules and procedures. Analyze financial transactions to verify that the data is current and accurate. Examine, balance, or compute data from records and financial systems.
* Plans, organizes, directs, staffs, carries out, reviews, and evaluates a positive management oriented EEO program that includes efforts to resolve systemic problems. Serves as the EEO Specialist and Reasonable Accommodation Coordinator. Sometimes required to travel to other West Coast Installations.
* Provides technical advice to the Decision Makers and top managers concerning the resolution of EEO complaints. Provides consulting services to managers at all levels to assist them in identifying institutional barriers to EEO for employees and job applicants and to assist them in planning and carrying out affirmative action.
* Conducts studies, organizational reviews, and work force analyses management audits, Personnel Management Evaluations (PME's) and similar reviews to identify systemic EEO problems such as under-representation in professional lines of work or management policies and practices that may have a disparate impact on classes of employees or job applicants.
* Recommends decisions on MCCS EEO complaints within each command to the appropriate commanding officer. Concentrates on correcting systemic EEO problems. Oversees counseling of employees and applicants who believe they have been discriminated against.
* Serve as EEO Specialist for the following Marine Corps Bases listed here; Camp Pendleton, Yuma Arizona, Miramar, and MCRD MCCS Employees. * Supervises the timely, fair and impartial consideration and disposition of complaints; conducts prompt investigation of complaints, negotiates for informal adjustment wherever possible; maintains and secures all documents pertinent to informal and formal complaints. Performs duties with the assistance of EEO counselors and/or personnel department staff as required.
• Use software applications (e.g., Microsoft Word, Excel, or similar software) to input, track, and retrieve financial data. Certify the accuracy of financial reports (e.g., invoices, disbursements, collection transactions) accuracy. Plans, Holder for GOV Card, Manage own DTS account
Marine Corps Community Services - MCX
Procurement Assistant Duties
Main Exchange MCAGCC,
5th St. Bldg. 1502
Twentynine Palms, CA 92278
United States
04/2000 - 03/2015 Hours per week: 40
Accomplishments and Related Skills:
• Collect maintain financial records in accordance with organizational rules and procedures. Analyze financial transactions to verify that the data is current and accurate. Examine, balance, or compute data from records and financial systems.
• Use software applications (e.g., Microsoft Word, Excel, or similar software) to input, track, and retrieve financial data. Certify the accuracy of financial reports (e.g., invoices, disbursements, collection transactions) accuracy.
• Responsible for my own DTS and GOV Card Holder, send data/ and documents for approval from Superiors/Command. Responsible for the changes on the prices on each item. Sourced and negotiated pricing for the items with an annual purchased value including establishing purchase agreements and bulk commodity pricing agreements.
• Developed strategic Performers & Suppliers and negotiated contract agreements for the Performers and the Suppliers. Interacted with all departments in the Sales Department, Regional Managers, and the different Marine Corp Exchanges aboard the military base in Twenty-nine Palms.
• Reduced new equipment purchases and better coordinating equipment needs for the company. Alert the Managers and Marine Headquarters for any discrepancies on the cost of the items within the 7 stores.
Marine Corps Headquarter / MCCS
Ala Sad/TQ/ Camp Ramadi,
Iraq Camp Ramadi, Baghdad Iraq
OVERSEAS
08/2000 - 07/2007 Hours per week:
Deployed Manager
Accomplishments and Related Skills:
• Responsible for managing and leading the Sales Associates with overall responsibility for establishing, providing significant strategic and tactical expertise for the deployed contracts organization. Resolve negotiation impasses, developing and maintaining Store under the supervision of the Active Marines Personnel Officer on duty. Collect maintain financial records in accordance with organizational rules and procedures.
• Analyze financial transactions to verify that the data is current and accurate. Examine, balance, or compute data from records and financial systems. Use software applications (e.g., Microsoft Word, Excel, or similar software) to input, track, and retrieve financial data. Certify the accuracy of financial reports (e.g., invoices, disbursements, collection transactions) accuracy. Responsible for my own DTS and GOV Card Holder, send data/ and documents for approval from Superiors/Command
• Manage the preparation and submittal of specified contract proposals, prices changes, return items, and items on sales. Review and prepare documents which address the customer and company requirements. Ensure timely submission of proposals, rough drafts on store policies and procedures. Participated in developing the solicitation and writing the draft documents. Analyzed solicitations for identification of all elements of business risk.
• Organized the technical data, delivery schedule, terms and conditions and other contractual elements into a cohesive proposal. Reviewed cost data and other detailed information to assure that bids can be supported to government representatives. Prepared and coordinated the review of and submits for approval, teaming agreements. Communicates any outstanding problem resolution issues with the Experience Manager.
*Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Consistently champions, communicates and represents the MCX brand standards. Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft.
* Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation.
* Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees.
American Federation Government Employees (AFGE) Local 2018
1207 Bldg.
Twentynine Palms, CA 92278
United States 06/2002 - 03/2015 Hours per week: Local 2018 President, NAF VP, & EEO Rep 2002 to 2015 Duties,
Accomplishments and Related Skills:
• Recruit, organize, and increased members base while contributing to the exceptional growth of AFGE Local 2018. Represent all unit employees regarding their issues and concerns with the Agencies. Cultivated and maintained strong client relations while growing AFGE’s members’ base.
• Responsible for cross-functional and training the Officers and Stewards of the Local for new procedures and policies. Maximized the exposure of the AFGE through in-house presentations and outside or other agencies and vendors.
• Collect maintain financial records in accordance with organizational rules and procedures. Analyze financial transactions to verify that the data is current and accurate Examine, balance, or compute data from records and financial systems. Use software applications (e.g., Microsoft Word, Excel, or similar software) to input, track, and retrieve financial data. Certify the accuracy of financial reports (e.g., invoices, disbursements, collection transactions) accuracy. Responsible for my own DTS and GOV Card Holder, send data/ and documents for approval from Superiors/Command.
• Meeting and schedule meetings with the Agents regarding the issues and concerns put forth by the clients or members of AFGE Local 2018. Meeting with the general membership members and executive board members every month required by local-bylaw. Increased members base while contributing to the exceptional growth of AFGE Local 2018.
• Responsible to report and counsel any misconduct regarding dealing with the AFGE Local Officers and Members, District, and National. Organized and promoted the AFGE events throughout all the Units of Employees aboard the military base as well as small interpersonal meetings with select clients or members.
• Report any misconduct committed by any member or Executive Board member of the Organization. Attend and participate on AFGE National Delegate Meetings and Conferences, representing the AFGE Local 2018 at D.C. regarding the Legislative and Grassroots with the Congress people at the White House. Present the resolutions regarding the issues and concerns of the Local or Organization. Attend and participate the trainings regarding the Federal Labor Relation Authority and other appropriate Organizations that will assist with the position as President of AFGE.
• Schedule meetings and call for special meetings if necessary for the organization. Assign cases to the best Candidate within the Local, supervise and manage all the Officers and Stewards regarding the bargaining unit employees aboard the base.
• Deal with discrepancies regarding the Local prices on supplies, equipment, and items for the office. Establish and manage the email accounts for the Officers use. Establish and manage other accounts regarding different programs require to use for the Organization.
• Responsible for negotiation of the contracts, Agreements or Memorandum of Understanding (MOU), rough draft, and proposals to submit to the appropriate Party
• Oversees all the duties for the Local Officers, responsible for certain reports to the AFGE National office. Responsible for the finance and proposed budget annually and monthly at all times. Responsible for the appointment for the vacant positions within the Local until the next election. Require to travel to different States to include the military bases regarding the AFGE National and District Organizer.
• Exclusive Representative for all four different units on base, Commissary (DeCA), Hospital, Appropriated or Civil Service and Non-Appropriated Employees. Represent them at the Arbitration and Unfair Labor Practice (ULP) cases. Conduct Trainings for all Stewards and conduct meeting for the Local, and other appropriate meetings Marine Corps Headquarter / MCCS Ala Sad/TQ/ Camp Ramadi, Iraq Camp Ramadi, Baghdad Iraq 08/2000 - 07/2007 Hours per week: 50 Deployed Manager Duties, Accomplishments and Related Skills:
• Responsible for managing and leading the Sales Associates with overall responsibility for establishing, providing significant strategic and tactical expertise for the deployed contracts organization. Resolve negotiation impasses, developing and maintaining Store under the supervision of the Active Marines Personnel Officer on duty. Collect maintain financial records in accordance with organizational rules and procedures.
• Analyze financial transactions to verify that the data is current and accurate. Examine, balance, or compute data from records and financial systems. Use software applications (e.g., Microsoft Word, Excel, or similar software) to input, track, and retrieve financial data. Certify the accuracy of financial reports (e.g., invoices, disbursements, collection transactions) accuracy. Responsible for my own DTS and GOV Card Holder, send data/ and documents for approval from Superiors/Command
• Manage the preparation and submittal of specified contract proposals, prices changes, return items, and items on sales. Review and prepare documents which address the customer and company requirements. Ensure timely submission of proposals, rough drafts on store policies and procedures. Participated in developing the solicitation and writing the draft documents. Analyzed solicitations for identification of all elements of business risk.
• Organized the technical data, delivery schedule, terms and conditions and other contractual elements into a cohesive proposal. Reviewed cost data and other detailed information to assure that bids can be supported to government representatives. Prepared and coordinated the review of and submits for approval, teaming agreements. Communicates any outstanding problem resolution issues with the Experience Manager.
*Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Consistently champions, communicates and represents the MCX brand standards. Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft.
* Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation.
* Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
* Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.
* Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps.
* Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Has key holder responsibility: opening and closing stores and receiving products.
MCCS Youth Center Activity
BOX 788150, Bldg. 694
Twentynine Palms
CA 92278
11/6/2019 06/1999 - 04/2000
Hours per week: 40
Child Youth Program Coordinator 1999-2000 Duties, Accomplishments and Related Skills:
• Supervise and assign work for all 13 Staff on the job on their daily duties. Schedule events and work assignments for each team with the appropriate ratio regarding the number of Staff and patrons present for the day. Schedule trips and assign Staff along with their Chaperones to assist the patrons on the trips outside the vicinity of the Local area.
• Establish policies and procedures for the organization, ensure that the policies and procedures are being followed by the Staff and patrons.
• Dealing and meeting with the eye rate Parents regarding complaints and issues put forth by the Staff, Patrons, or other Parents.
• Counseling youths and children. Responsible to counsel and discipline the Patrons and Staff when problems may arise. Work out and seeking the resolutions that will assist in promoting the various programs for the company and patrons.
• Promoting the sales of the fund raisings and bake sales, order the supplies if needed, do the monthly inventory reports, meeting with the vendors, and ensure the accurate prices regarding the equipment and the supplies that the Patrons and Staff use at the Facilities. Helpings Hands of Hawaii 1149 Bethel St. Honolulu, HI 96786 United States 07/1997 - 01/1998 Hours per week: 45 Para-Medical Assistant and Counselor (911 Callers) 1997-1998 Duties, Accomplishments and Related Skills:
• Performing simple and routine tasks relating to the care of patients or residents; providing related services required for the operations of the facility. Participating in a planned training program and performing other duties as assigned
• Answer, manage, and counsel all (911) Callers. Report any calls that come in as life threatening or accidents. If there are urgent or problem Callers we report the Callers to the police.
• Reception and general work. The observation and reporting of a variety of physical and/or mental symptoms and conditions. Escort Patients to and fro AA meeting and other appointments using the company vehicle.
• Provide and brief the Doctor upon arrival or for next Shift. Provides a variety of moderately difficult personal care services and procedures. Implements assigned adjunctive services.
• Participates in providing therapeutic services. Participate in a planned training programs. Establish good working relationship with the company’s Higher Ups, Staff, and most of all with patients
Education:
EEO Educational School Joshua Tree, CA United States
Technical or Occupational Certificate
08/2016 Credits Earned: 40
Major: Mediator Relevant Coursework, Licenses and Certifications: EEO Certs
05/2015 to Sep 2019
College of the Desert
Twentynine Palms, CA
United States Some College Coursework
Completed 08/1992
Major: General Studies Relevant Coursework, Licenses and Certifications:
Business Administration (Bachelor's In-Progress)
References:
1.Madhu Panchadsaram Navy Special Warfare Command, CA Director of EEO/RA/ADR Programs; 619-***-**** adsndr@r.postjobfree.com
2.Chris L Ward NAF MCCS Career
Resource Manager 760-318- 5756
adsndr@r.postjobfree.com
3.Yesenia Rodriquez MCRD APF EEO Specialist; 619-524- 8460
adsndr@r.postjobfree.com
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