Office Manager Customer Service

**** ***** *****

Madeira, Ohio *****

513-***-**** Mobile

**************@*****.***

Lisa Veeneman

Objective:

Pursue a challenging and rewarding position that utilizes my office skills and customer service experience.

Experience:

2017- 2019 Joseph Beth Booksellers, Cincinnati, OH

Book Fair Coordinator

Coordinated book fairs in school in Cincinnati and Kentucky

Responsible for scheduling employees for book fairs

Managed all inventory and financial transactions.

2014 - 2017 Paradise Exteriors, Cincinnati, OH

Office Manager

Responsible for running exterior window and siding home improvement company.

Day to day operations supervising employees, entering sales orders, processing payments and making deposits.

2011 - 2013 Allergy and Immunology Associates, Cincinnati, OH

Front Office Manager

Schedule appointments, verify insurance coverage, refer patients for testing

Enter patient information on computer, enter charges and procedures

Collect copays and payments, collections as needed.

Sent out monthly statements, post payments from insurance companies.

2009 - 2012 CAbi, Carol Anderson by Invitation, Cincinnati, OH

CAbi Wardrobe Consultant

As an Independent CAbi Consultant I did my own private trunk shows and presented my sample line to clients.

Collected orders, entered orders, managed accounts receivable and payable.

Planned and presented at each event.

2010 - 2012 Henry Kleindfeldt Company, Cincinnati, OH

Office Manager

Accounts Payable & Receivable, created purchase orders for customers.

Payroll and responsible for collections on delinquent accounts.

2003 - 2006 Paris Bridal Company, Cincinnati, OH

Office Manager

Day to day office management; payroll, accounts payable & receivable,

collections, order input, heavy phone contact with customers. QuickBooks

was the program used for most of my work.

Responsible for working with store owners and buyers in selecting

merchandise for their store each season.

Create, sell and manage marketing campaigns.

Assist designer with creating new product names, descriptions and

pricing for new bridal tiaras and accessories.

Entered customer orders into computer and followed up until order was

shipped by the due date.

Managed customer retention program.

Traveled twice a year to New York Bridal Market to present

new bridal collections.

1997–1999 Crescent Women’s Medical Group Blue Ash, OH

Front Office Manager

Responsible for the day-to-day front office management; scheduling,

check-in, check-out, collecting co-pays, verified insurance and scheduled

surgeries and procedures.

Posted payments, and obtained pre-certifications, answered phones, assisted patients and completed patient requests and acted as a liaison between the doctor and patients.

Education:

1981–1985 Morehead State University Morehead, KY

B.A., Business Administration

Fashion Merchandising

Interests:

Enjoys cooking,decorating, gardening, reading,

decorating, and spending time with family and friends.

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