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Customer Service Support

Location:
Philadelphia, PA
Posted:
September 19, 2022

Contact this candidate

Resume:

Kandis Davis

Upper Marlboro, MD *****

adsnd6@r.postjobfree.com

202-***-****

Work Experience

Closer

Mammonth Title - Columbia, MD

April 2021 to Present

• Schedule all closings and set up closing notary

• Order payoffs

• Balance CD with lenders

• Prepare final lender docs

• Prepare preliminary and final CD

• Provide great customer service to internal and external customers

• Set up file for the funding department

• Review title binder

Agent Services

McEnearney Associates - Alexandria, VA

April 2018 to August 2019

• Maintain and review and approved all files and contracts

• Ensuring all policies and procedures according to state regulations are followed

• Handling all agents and staff inquiries in timely matters

• Training new agents on all software

• Creating marketing flyers at agents request

• Posting properties and events on Social Media

• Uploading new properties in Bright MLS

• Sending out customer surveys after closings

Settlement Processor

Key Title - Washington, DC

April 2015 to April 2018

Opening and enter all new files into TSS

● Order Title Abstracts, Survey, Payoffs

● Reviewing and clearing Title

● Prepare Title Binder

● Assist in Preparing Closing Disclosure

● Prepare Lender Signed docs

● Prepare Title Policy

● Prepare Abstract Package for Recording.

● Communicate with Realtors, Lenders, Buyers and Sellers Property Specialist

Keller Williams Realty - Upper Marlboro, MD

2009 to April 2015

Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. Includes managers of homeowner and condominium associations, rented or leased housing units, buildings, or land (including rightsofway).

● Communicates with agents, title companies, and contractors.

● Prepares monthly financial reporting for projects.

● Writes and reviews contracts for purchase and lease.

● Prepares Market and Job Cost Analyst for all acquisitions.

● Prepares and oversees scheduling, accounting and analysis of Client projects and portfolios.

● Assists in Audit preparation, review, and annual budgets, quarterly and yearend.

● Conducts event and architectural planning and coordination and appraisal reporting.

● Assists in business /project development information and its dissemination.

● Obtains and secures all permits with local/state government. Office Administrator/Property Manager

Charismatic Real Estate Services - Lanham, MD

August 2005 to December 2009

Manage and oversee operations, maintenance, administration, and improvement of residential properties. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for properties. Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. p

Implement office policy procedure and prepares profit and loss expenditure reports.

● Oversee all bank related reporting for management i.e. bank statements, deposits, checks payroll.

● Abstract leases, insurance, invoices, and accounts receivables/payable into applicable software.

● Process reports for Sr. Accountant review as well as reviews financial documents and files with clients.

● Monitors procurement suspense accounts and reconciles at year's end.

● Perform analysis and create ad hoc reports and any additional reports as requested by management. Processor/Closing Manager

First Mortgage America - Lanham, MD

August 2004 to August 2005

Interview loan applicants to elicit information; investigate applicants backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

● Oversees the Processing Department, schedules the closing process.

● Review Credit reports, title binders, approved/final HUD1 and cleared title issues.

● Reviews financial documents and underwriting files ensuring that guidelines have been met.

● Verifies income documents, updates and processes files using Genesis database system. Education

High school diploma

Skills

• Customer Service (10+ years)

• Customer Support (10+ years)

• Property Management (5 years)

• Credit Analysis (5 years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Microsoft Office

• Account Reconciliation

Certifications and Licenses

Certified Notary Public



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