Store Associate Customer Service

Marla Pilalides Seneca

*** ********* *****, ****** *****, NJ 08015 609-***-****

EDUCATION

ROWAN COLLEGE AT BURLINGTON COUNTY, MT. LAUREL, NJ GRADUATED MAY 2016

Associates degree

Member, Phi Theta Kappa Honor Society

Dean’s List

National Organization of Human Services Degree.

Objective:

Work ethic, dependability and producibility

Willing to learn all duties asked with accepting constructive criticism

Excellent oral and written communication skills

Detail oriented and works with a high degree of accuracy

Highly organized and flexible

Ability to multitask and meet changing deadlines and suspense’s.

I’m self- directed and able to complete projects with limited to no supervision.

Approachable, willingness to answer employees’ questions

Problem solving skills

Proficient with Microsoft Office Suite and Outlook

Can work harmoniously with multiple personality, races, ethnic backgrounds

Taught extensive empathy and people skills

Commonsense, multitask, and work in various environments

Computer skills:

Communication tools-Slack, Skype, Google, Zoom, Microsoft Suite, Social media( not for personal use),Basecamp, desktop publishing tools, computer programming, Design, Databases, Basecamp

Social media

Spreadsheets

Word processing and desktop publishing tools

Presentation tools

Computer programming

Databases -Microsoft Access, NoSQL, RDBMS, SQL, XML Database.

Design- Familiarity with the Adobe Suite, Desktop publishing, Design, InDesign, and Sketch

WORK HISTORY:- customer Service Lead -GS.5. Count drawers, registers, cigarette inventory, employees breaks, refunds,computer And phone answering questions, problems, opinions, deciphering employees issues, scheduling, personal issues, greetings, inputting, outputting, knowledge of customer basis, iPad, blackberries, Samsung Surface,shift coverage responsibilities, employee relations, discipline and open communication with employees, leads, managers.

Meatcutter Wg-5

Wrap, identify various meats, prepare for selling, Continuously Filling Bunkers, marking down product. Adding new product to meat case. Prices, date different varieties of meat and pork.

Ground 80% 93% 96% and trim in grinder to make and tray all and sizes of fresh ground beef.

Identify which trays to use for different steaks or pork that’s needed. Make ESL’s for new products

Trim subprime roast to make steaks of different varieties, Pork loins, cut into pork chops. Use Band saw to cut roasts, bone- in, boneless, and roasts steaks, ribs and back ribs.

Create Power Boxes of all price points, Receiving and, close call numbers through DAX system.

Go to warehouse to gather and fill up supplies, Put away. Rearrange boxes in the back cold room to keep in rotation. Follow all sanitation policies and procedures. Knowledgeable on all safety policies in cutting room. Report all safety infractions or something that could turn into a safety situation to first line supervisor.

I can take any Sub-primal and change, cut trim into any retail size meat for military customers,

I am a journeyman

Inside Round, Chuck Roll, Mock, Flank, Short Loin, Short Ribs, skirt, trim (chubs) ground rolls beef …ect of all sizes,

Put up and take down all equipment, Band saws, Cleaver, Grinders.

Receiving, make sure you catch dates that are short coded, expired, or mis-picks.

McGuire AFB Commissary Dec 9th 2019- Oct. 27th 2019

Store Worker WG4

Invoices, ordering, using a new program called DAX, Close all PULL numbers myself. Use HHT to salvage, order, close, see NIS’s, change Max and Mins. Physically put weights, cases ect. In the gun by scanning or manually. 7 administration Awards, received in 8 months, Not including monetary awards and 24 award hours. All in 8 months of being there.

Breakdowns, working in warehouse, freezer, chill, and meat to separate and put on proper pallets following FIFO, knowledge of where all dry, frozen and chill items are located.

Putting up and building shippers, creating labels, ESL’s and signs for price changes, new items scan-downs and PV’s utilizing the access via program.

Complete dry and chill salvage following DECA directives and policies. Was officially trained by lead of Dax program.

Receiving, credits and the ability to work the HHT gun for worksheets, DSD, DSDS and FDS trucks. Finalize proper corresponding paperwork. Conduct manual temperature checks, making sure all products being brought in are validated and truck temperature is correct Validate DSDS deliveries to include proper weight and sell by dates. Salvage random weight items on register to collect proper payment from corresponding companies.

Spot check store daily for broken and missing ESL’s and created new ones if necessary. Build and take down mass displays. Organize, set up, replenish, make signs, and take down side walk sales.

Find and pull expired merchandise from sales floor and backroom stock areas daily. Do salvage immediately to ensure BOH’s are adjusted prior to next order build.

Complete sanitation in all aspects of the store.

Organize warehouse by comity, vender buybacks, club packs, shippers and holiday merchandise. Stock shelves, build end caps, build mass displays, and build wing stacks using proper merchandising techniques. Pull display products and fill isles if needed. Pull patrons special orders from the warehouse, freezer and chill boxes.

Knowing if outer (Primary) packages of products are still good unless secondary packaging has been compromised.

CAO Computer assisted Ordering clerk, Because of call out, medical, shortage in staff ive had to fill in being a CAO

Mitchell Field Commissary NY July 2018-Dec 8th 2018

CAO-( Computer Assisted Ordering Clerk), GS-5

Check if C-Move processed. If pulls aren’t closed do not start counting. When is an issue arises, report issue to Manager as soon as possible and call Deca help desk Immediately.

Check order builds, to ensure the order builds properly.

Maintain the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands.

Use radio-frequency hand-held terminals to gather data necessary to update and adjust inventory.

Record and update Balance on Hand (BOH) data; maintain perpetual inventory and audit credits.

Perform daily inventory audit of items not-in-stock and overwrite items.

Evaluate stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse.

Interface with all levels of management and deal directly with commercial distributor/vendor stocking representatives on issues affecting CAO

Ensuring product labels, pricing labels, and ESL’s are properly placed, ensuring they are secured and easily identified.

Investigate why products are NIS, why products not on CMF and check planograms for accuracy, and contact deca sales team for information.

Make sure empty shelves are marked appropriately for customers to know if items are new and will come in soon or if it’s a manufacture issue.

Keep a look out for all new items to be cut into shelves as fast as possible.

Customer service is important. Try to order products customers are used to having, if allowed, to keep them a recurring loyal patron in your store and know they can depend on the commissary having products they enjoy.

Receive over writes from the QAE, and make sure zero/negative reports are done first thing in the morning.

Think ahead! Consider your clientele and order products that will appeal to their interests.

Preform manual ordering, cycle counts and promotional scanning.

Maintain adequate stock of perishable and non-perishable items.

Replenish depleted stock with newly delivered merchandise and back stock.

Check daily for damaged, spoiled, and out of date merchandise.

Use proper receiving techniques.

Check and monitor proper temperatures for freezers and refrigerators.

Manually order seasonal items, not activate.

Repour with Vender representatives

Make sure your sections are accurately counted and max and mins and facings are set correctly, Teamwork, help another CAO when employees/reps ask a question, do not tell them it’s someone else’s section.

Make sure you print report to research lows and holes.

Logoff! When done with the HHT.

Work with distributers

Research NIS that haven’t being delivered.

Check mis-picks daily, scan local promo

Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals. Some housekeeping functions will require the use of a ladder.

Complete outdoor housekeeping functions including cleaning, power washing, sweeping, picking up and emptying trash, and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.

Stock shelves with products and supplies to ensure in stock conditions at all times including dry storage, deli area, refrigerated/freezer items and grocery items.

Work in cold box and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move, and empty filled crates. Use a ladder when stocking higher shelves.

Check expiration codes and inspect all items once during shift. Properly rotate product, pull expired items, document and discard.

Use a handheld device to record and use inventory. Include checking in external and internal vendors according to corporate procedures.

Responsible for taking out trash. Operate trash and/or cardboard compactor.

Stocking and cleaning the beverage area.

Must be able to adapt to abrupt temperature changes when moving from one environment to another.

Follow all Wawa safety and security initiatives.

Follow all company policies and procedures as outlined in Wawa’s Policy Manual, training materials and other publications.

Provide a pleasant shopping experience for all customers and respond to customer requests in a timely fashion.

Communicate with store manager regarding customer requests and vendor-related concerns.

Must be able to perform other duties as assigned by store management.

Lead by example by acting safely at all times and prevent others around you from acting in an unsafe manner.

Use appropriate personal protective equipment as required.

Follow all current safety standards.

Ensure safe working conditions by maintaining a clean, organized store in accordance to standard

Supply tech-recognizing and resolving customer complaints.

Notifying supervisor of violations of the standard procedures.

Focusing on customer complaints for evidence of systemic problems.

Being the point of contact for customers with supply and service problems, weather it be contacting proper contractor to fix broken items or machines or to order signs, paper pens, notifications, posters, holiday, payroll, order anything from paper products to xerox machine and parts.

Always follow up and through with your assignments to make sure they are correct and passed on to managers and supervisors.

Making regular visits with other organizations to gather and resolve supply problems.

Providing input to supervisors and managers about all information they need to make decisions.

DECA – DOD (DEPARTMENT OF DEFENCE) MAY 26 – Sept 30 2016

STORE ASSOCIATE: Internship

Cashier, Receive, salvage, rotate stock, pack out items on shelf, Clean outside and

warehouse

Prepare checklists and schedules to monitor different tasks in all departments of the commissary.

Recommend different ideas to improve performance of employees

Utilizing Microsoft word, office software confidential e-mails and letters, ordering. Phone answering/problem solving. Create spread sheets.

Assist managers in where to build displays to improve item availability, merchandising.

Assure merchandise has correct pricing and signage.

Use a computer and PDED to access DIBS to enter receipts.

Check data from receiving documents and quality of products delivered.

Work in front end, meat, grocery, and produce departments within commissary.

Walk store to identify safety and security concerns.

Plan and organize suspense’s based off of operating priorities.

Check temperatures manually throughout entire store.

Replenish, rotate, and remove spoiled items throughout commissary.

Break down new shipments. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.

Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Store Associate: Produce Dept:

Ordering, rotation, displays, wide range of knowledge of different fruits and vegetables.

Hand/machine wrapping

Hand jack

MCGUIRE AFB NJ COMMISSARY NOVEMBER 2011 – JUNE 2013

Store Associate/ Meat Worker/Meat Cutter Helper

Wrapped and priced meat items for sale

Stocked and rotated all meats

Conducted inventory with accuracy

Processed customer payments and transactions

Price changes and reduced prices

Hand wrapping

Cleaned wrapping machine and room daily

Weigh and price meat items.

Knowledge of all meats, cuts and codes

Taught to hand cut, and tray at Joint Base McGuire Commissary NJ.

Maintained monthly meat tonnage, inspected conditions and verified quantities received, processing, pricing, packing, and replenish.

Process cuts according to DECA standards of cutting, trimming policies.

Trim subprimals, boneless portions of beef, pork, lamb, and veal into less difficult ready to eat cuts.

Manual and automatic wrapping machine.

Check temperatures in meat case, holding box and the rest of the department.

Slicer adjustments, saw adjustments, Fat measurements, Sanitation and cleanliness, Tray up Chuck, Pork and Meat. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Preform meat cutting tasks with guidance from journeyman meat cutters to meet patron demand and fulfill the Never Out list.

Contributing to sales growth, produce ground beef in accordance with prescribed fat specifications.

Fat test for ground beef, cut, trim package, weigh, and display retail cuts.

Ensured required variety and quantities of retail cuts are n display to meet demand.

Clean equipment, sharpen knives, without injury to self, damage to equipment or delay in daily operations.

If the cryovac is blown up, discolored it’s not acceptable to sell and germs may have made it way into the bag, making customers sick.

You can tell by the color of the meat, when not expired if there’s a cause of issue at that point.

ALL saws, machines, wrappers, tables, and knives or utensils must be sanitized! Even the floors.

AWARDS- Seven Passion awards from McGuire Afb within a 3 month period, Monetary awards, 3 times,

References:

Tracey Boeseman, Pemberton township Head elementry Teacher

United States Military references: Master Sgt. Laurie Smith and Senior Master Sgt. Eric Smith

Sheryl Parker( Deca customer Service assistant manager) Joe Campos (Deca Produce manager) Ashley Moats,( Deca Assistant Grocery Manager)

INTERNSHIP AND VOLUNTEER EXPERIENCE

BANCROFT, WESTAMPTON, NJ JANUARY 2016 – FEBRUARY 2016

Updated emergency cards for residents

Shadowed teacher in special education classroom for men with autism and brain injuries

Escorted residents and assisted with daily activities

CPR Certified, Medication Passes, Preventing Abuse and Neglect, Overview of Development Disabilities Certificates

Knowledge of how to communicate and engage with the disabled community.

CHRISTIAN CHARITIES, BROWNS MILLS, NJ JUNE 2015 – PRESENT

Organize donations for resale

SKILLS

Skilled at working with individuals with diverse backgrounds

Works well under pressure, individually or with a team

Excellent written and verbal communication skills

Organized with a strong attention to detail

Reliable, committed and flexible

Exceptional customer service and interpersonal skills

Proficient in all Microsoft Office applications

Enjoys being extremely ambitious and hardworking

Proactive

Excepts and learns for any and all constructive criticism.

Bilingual: American sign language

Volunteerism

Kiva lending Member

Human Services Member Club

Contact this candidate