Contact Representative Customer Service
Resume:
Erika Lynn Doyle
********@*****.***
Objective: To find employment that I enjoy and can thrive in. Always looking for room of advancement.
Work History:
Internal Revenue Service
January 2012 to present
Job Title: Contact Representative
Job Description: I receive inbound calls from taxpayers for various tax issues. Refund inquiries, not receiving refund, refund less than expected, refund on hold, balance due issues, pay off amounts, abatement of penalties, setting up installment agreements, verification of identity to prove said taxpayer is the true taxpayer and file returned submitted. I also work paper cases, amended returns, taxpayer inquiries, locating payments, abating penalties, and other various issues, I’ve been Team lead on multiple teams that I’ve been on, detail as a Team Lead, detailed as a Team Manager, OJI multiple times, One on One training.
Walmart Super Center
September 2011 to January 2012
Job Title: Audit Clerk
Job Description: I worked in the stockroom counting daily inventory, I also counted inventory on the sales floor, pulled inventory to restock the sales floor, I also restocked the sales floor as needed.
Mazuma Credit Union
June 2006 to April 2011
Job Title: Senior Teller
Job Description: Customer Service, I helped customers with various banking situation, cash withdrawals, cash or check deposits, money orders, cashier’s check, travelers checks, gift cards, cash drawer daily balancing, cash drawer audits, ATM daily balancing, ATM audits, cash machine daily balancing, cash machine audits, cash vault daily balancing, cash vault audits, coin machine daily balancing, coin machine daily audits, bought and sold cash and coin as needed for branch.
References: Nyree Powell
4014 Norton Ave. Kansas City, MO 64130
Debra Thompkins
2626 Askew Kansas City, MO 64127
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