WILLIAM DEAN DAILEY JR

*** ***** ****,

La Vergne, TN 37086

615-***-****

adsncr@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Dependable, engaging professional with over 30 years of customer service experience seeking a remote inbound call center agent position

WORK EXPERIENCE

Social Media Assessor (Remote) January 2020-December 2020

Lionbridge, New York, NY

Reviewed online advertisements to improve their content, quality, and layout.

Reviewed the language used in advertisements by examining grammar, tone, and cultural relevance.

Provided feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used.

Hospital Sitter November 2018-March 2020

Sitters and More, Brentwood, TN

Provided close observation of the patients with mental health at the bed side, offering support, compassion, comfort, and safety.

Served as a liaison between nurses and patients.

Clerk 3 December 2007-January 2009

TN Department of Safety and Homeland Security, Nashville, TN

Cataloged and organized legal records

Drafted and updated legal documents

Tracked title and registration

Trained and certified to use national criminal database-NCIC

Customer Service Agent December 1996-December 1999

Shop at Home, Antioch, TN

Handled (60-100) inbound calls per day about products sold on Shop at Home network.

Documented customer interactions, complaints, comments and inquiries.

Resolved customers concerns regarding payments, services, and products.

Provided exceptional customer service while, completing orders, cancelling accounts, and assisting customers with questions about products and services.

Offered customers additional accessories, insurance, or upgrades for products purchased.

Owner/Producer June 1992-November 1996

Dailey Infotainment Service Corporation, Nashville, TN

Created original content for broadcast and cable channels

Managed budget and negotiated contracts

Resolved issues regarding distribution of shows

Collaborated with ad agencies, music companies, talent and production staff

Program Director January 1989-June 1992

KDOCTV, Santa Ana, Ca

Initiated holiday marathons with syndicated shows and doubled viewing audience.

Created, developed, and produced teen drinking and driving special.

Used excel to create database for syndicated shows record management

Negotiated contracts and co-produced live coverage of the Garden Grove

Strawberry Festival Parade 1990

Created and developed Walk the Line award winner of National Association of Broadcasters for Best Public Service Program in U.S. 1990

Commission Sales Associate June 1981-January 1990

May Company South Coast Plaza, Costa Mesa, CA

Provided customer service in store, while handling inbound sales calls from new and existing customers.

Made follow-up outbound calls and provide additional information, overcome objections, and close the sale.

Maintained individual sales goals

Developed individual solutions based on the needs of the customer

Scheduled appointments with customers.

Resolve customer inquiries and complaints.

Supervised 12 employees.

Upsold additional products and services.

SKILLS

Customer service

Typing 25 wpm

Budget management

Sorted and delivered mail

Work effectively in team environment

Advocate and navigate policies, regulations and procedures

Excellent time management skills

EDUCATION

California State University Fullerton, 1982

BA Communication – Radio/TV/Film

Southeastern Career College, 2007

Certificate – Paralegal Studies

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