Customer Service Center Agent
Resume:
WILLIAM DEAN DAILEY JR
La Vergne, TN 37086
*********@*****.***
PROFESSIONAL OBJECTIVE
Dependable, engaging professional with over 30 years of customer service experience seeking a remote inbound call center agent position
WORK EXPERIENCE
Social Media Assessor (Remote) January 2020-December 2020
Lionbridge, New York, NY
Reviewed online advertisements to improve their content, quality, and layout.
Reviewed the language used in advertisements by examining grammar, tone, and cultural relevance.
Provided feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used.
Hospital Sitter November 2018-March 2020
Sitters and More, Brentwood, TN
Provided close observation of the patients with mental health at the bed side, offering support, compassion, comfort, and safety.
Served as a liaison between nurses and patients.
Clerk 3 December 2007-January 2009
TN Department of Safety and Homeland Security, Nashville, TN
Cataloged and organized legal records
Drafted and updated legal documents
Tracked title and registration
Trained and certified to use national criminal database-NCIC
Customer Service Agent December 1996-December 1999
Shop at Home, Antioch, TN
Handled (60-100) inbound calls per day about products sold on Shop at Home network.
Documented customer interactions, complaints, comments and inquiries.
Resolved customers concerns regarding payments, services, and products.
Provided exceptional customer service while, completing orders, cancelling accounts, and assisting customers with questions about products and services.
Offered customers additional accessories, insurance, or upgrades for products purchased.
Owner/Producer June 1992-November 1996
Dailey Infotainment Service Corporation, Nashville, TN
Created original content for broadcast and cable channels
Managed budget and negotiated contracts
Resolved issues regarding distribution of shows
Collaborated with ad agencies, music companies, talent and production staff
Program Director January 1989-June 1992
KDOCTV, Santa Ana, Ca
Initiated holiday marathons with syndicated shows and doubled viewing audience.
Created, developed, and produced teen drinking and driving special.
Used excel to create database for syndicated shows record management
Negotiated contracts and co-produced live coverage of the Garden Grove
Strawberry Festival Parade 1990
Created and developed Walk the Line award winner of National Association of Broadcasters for Best Public Service Program in U.S. 1990
Commission Sales Associate June 1981-January 1990
May Company South Coast Plaza, Costa Mesa, CA
Provided customer service in store, while handling inbound sales calls from new and existing customers.
Made follow-up outbound calls and provide additional information, overcome objections, and close the sale.
Maintained individual sales goals
Developed individual solutions based on the needs of the customer
Scheduled appointments with customers.
Resolve customer inquiries and complaints.
Supervised 12 employees.
Upsold additional products and services.
SKILLS
Customer service
Typing 25 wpm
Budget management
Sorted and delivered mail
Work effectively in team environment
Advocate and navigate policies, regulations and procedures
Excellent time management skills
EDUCATION
California State University Fullerton, 1982
BA Communication – Radio/TV/Film
Southeastern Career College, 2007
Certificate – Paralegal Studies
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