Logistics and data Specialist

Sarah Grimes

715-***-**** **************@*****.***

Anoka, MN 55303 linkedin.com/in/Sarah-Grimes/

LOGISTICS & DATA SPECIALIST

Strategic and solutions driven logistics professional with experience in delivery operations, reporting, and data analysis. Known for analytical thinking, leadership, attention to details, communication skills, computer competencies, and problem-solving skills. Consistently exceeds expectations by focusing on positive issue resolution with an emphasis on customer satisfaction.

AREAS OF EXPERTISE

Logistics & Supply Chain Customer Service Written & Verbal Communication Parcel Delivery Operations Project Management Reporting Data Entry Data Analysis Data Visualization Building Relationships Problem Solving Critical Thinking Freight & Parcel Rating

EXPERIENCE

United Parcel Service, Minneapolis, MN March 2020 – April 2022

Area Sales Manager Associate

Supported multiple teams of UPS account managers and their customers.

Prepared and distributed scheduled and ad hoc billing, shipment exception, and volume & spend reports.

Accessed, analyzed, and interpreted UPS shipping & billing data.

Utilized multiple tools such as Data Warehouse, Microsoft Excel, and in-house applications to access data and format reports.

Researched and resolved billing, shipping, or delivery issues.

Proactively monitored (track & trace) shipments through delivery.

Reviewed invoiced billing to ensure accuracy to negotiated rates.

Created and updated business review dashboards.

Researched and prepared cost/savings analysis to retain and grow client accounts.

Prepared rate quotes using published and negotiated UPS rates for domestic & international shipping.

Target, Brooklyn Park, MN August 2018 – March 2020

Sr. Transportation Specialist

•Answered incoming calls and emails in the Transportation Call Center.

•Primary point of contact for Target Stores, contracted carriers, and drivers.

•Coordinated day-to-day activities related to the movement of freight within Target’s middle mile network, moving dry and perishable goods between distribution centers, Target stores, and vendors.

•Resolved transportation issues including transit delays, loads not ready, and appointment scheduling by immediately troubleshooting when problems arose.

•Developed relationships with 3PL carrier management and drivers.

•Entered delivery schedules, tendered shipments, and monitored loads for on-time pick up.

•Routed and tendered daily perishable delivery routes.

•Researched missing EDI and manually tendered loads when needed.

•Assigned loads to spot carriers during peak times.

•Identified problem trends affecting delivery services and presented solutions.

United Parcel Service, Minneapolis, MN July 2015 – August 2018

Operations Management Specialist/Package Center Supervisor

Supervised daily operations of the small package delivery center, overseeing 80-100 union drivers.

Dispatched on-demand pickups and assigned daily work within union and DOT regulations.

Prepared and executed daily service plans to prevent service failures or delays and to meet customer needs.

Monitored the volume and arrival of daily pick-ups to meet service deadlines.

Identified potential service failures and prepared alternate service plans.

Supported international operations by training drivers on the paperwork needed on pickup and obtaining missing documentation.

Supported hub and air operations by ensuring volume was returned by service deadlines.

Resolved escalated customer service concerns including claims or lost packages.

Created and improved procedures for the Operations Specialists.

Three Oaks - Golden Living Centers, Marshfield, WI December 2012 – March 2015

CNA

Maintained accurate records of patient care, condition, progress, and concerns.

Responded appropriately to the physical and social needs of patients.

Helped patients move in and out of beds, baths, wheelchairs, and automobiles.

Assisted patients with bathing, oral hygiene, grooming, feeding, and other daily activities.

Figi’s Gifts in Good Taste, Marshfield, WI April 2011 – November 2012

Part-time Supervisor, November 2011 – November 2012

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Assumed ownership over team productivity and directed workflow to meet or exceed quality service goals.

Created specific and timely performance feedback for phone agents.

Team Lead, August 2011 – November 2011

Trained and coached a seasonal team of 12 customer service representatives.

Acted as “floor coach”, answering questions and assisting call center agents.

Customer Service Representative, April 2011 – August 2011

Met all customer call guidelines, including service levels, handle time, and productivity.

EDUCATION

Bachelor of Arts (BA), Business Administration, International Business

Lakeland University, Plymouth, WI

Associate of Applied Sciences (AAS), Business Management, Supervisory Management

Mid-State Technical College, Marshfield, WI

TECHNICAL SKILLS

Microsoft Suite, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, C-Tool Suite, Data Warehouse, BIA Applications, Microsoft Outlook, CRIS

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