Data Entry Patient Coordinator

Linda Gorman

**** *** ******* **** *** ***

Hampton,GA

770-***-**** *******@*****.***

Objective

Position oneself with an organization to assist customer’s need, while collecting revenue to produce a surplus for the company. I’m an energetic collector with strong time management skills who thrives in a fast-paced, dynamic environment. Proficient in front /back office flow for busy medical office. Accurate and detail oriented with knowledge of benefits, eligibility and appeals. Desires a role in a medical office environment.

Education

REAL ESTATE LICENSE 2006 GOLD COAST REAL ESTATE SCHOOL CERTIFICATIONS AND CONTINUE EDUCATION

· FDCPA TRAINING CLASS 2016 AND 2017

· HIPPA TRAINING CLASS 2015, 2016, AND 2017

Skills & Abilities

· Medical and Government collection expert

· Cisco Phone System with multiple-lines

· Patient records coding proficiency

· Strong problem-solving aptitude

· Composed and professional demeanor

· Office-support (data entry, 10-key punch, phones, faxing, filing)

· Understanding of insurance benefits

· Resourceful and reliable worker

· Office management professional

· Close attention to detail

· Adapt multi-tasker

· Records maintenance professional

· Current on HIPPA Laws and FDCPA Laws (Federal Debt Collection Act) Experience

Adecco/luxottica warehouse/11/2019 to 2/2020

. received product but un tote for put away.

.put product in correct location

. a production of 1000 pieces a hour had to b done in receiving.

. and production of 1200 for put away.

.

MEDICAL COLLECTIONS SPECIALIST FAMS 1/2013 TO CURRENT

· Manage, collect, and monitor the status of patient medical records and documentation.

· Process daily payments from patients, insurance companies, HSA, and other medical providers. and applying them correctly.

· Making independent decisions: including following up on payment commitments made by patients. Reprocessing claims to insurance companies and providing statements to patients when needed.

· Offering and approving settlements on aged accounts.

· Accurately documented, researched, and resolved collection issues COMMERICIAL COLLECTION SPECIALIST FAMS 1/2013 TO 5/2015

· Collecting for Georgia Department of Revenue

· Collecting for the State of New Jersey Housing, Department of Environment Protections, Community Affairs, Department of Corrections.

· Initiated tax payers that were delinquent in-order-to collect unpaid taxes.

· Gathered and verified previous tax years violations to settle in resulting paid in full balances, settlements, or payment arrangements.

· Defused volatile customer situations calmly and courteously.

· Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center.

· Meet or exceeded services and quality standards every review period. CONSIGNER MANAGER MOTEL 6 5/2009 TO 01/2014

· Improved customer service ratings through handling complaints quickly.

· Greeted and welcomed all hotel guests with a smile.

· Reviewed account information and charges with guests during check-out.

· Resolved service-related problems in a timely manner.

· Collaborated with maintenance and housekeeping to maintain cleanliness.

· Made and confirmed reservations.

Page 2

· Computed bills, collected payments and made change for guests. Experience

PATIENT COORDINATOR DR. STEVEN PILSKOW SR, MD 1/2005 TO 4/2009

· Professionally and courteously verified appointment times with patients.

· Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

· Adeptly managed a multi-line phone system and pleasantly greeted all patients.

· Verified patients’ eligibility and claims status with insurance agencies.

· Prepared patient charts, pre-admissions and consent forms as necessary.

· Correctly coded and billed medical claims for various hospital and nursing facilities. Page 3

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