Customer Service Crew
Resume:
Taylor Hodge
Your Perfect Professional
Rochester, NY 14607
************@*****.***
I am looking for a career where I can move behind the scenes. I love meeting hundreds of new people everyday, but I'm ready to learn everything there is in running a business. I am a fast learning, hard working professional ready for any responsibility. Authorized to work in the US for any employer
Work Experience
Shift Supervisor
McDonald's - Rochester, NY
May 2021 to Present
• Teaching crew members proper food handling procedures and providing an accurate, fast, and friendly experience.
• Ensuring that crew are following guidelines on hygiene, quality, and food safety. Occasionally checking sales throughout the day to ensure we're meeting hourly goals and labor.
• Resolving customer complaints, delegating conflict between crew and answering questions regarding pricing and menu items.
• Assisting Crew Members in processing payments using the restaurant's POS, preparing food, assembling orders and presenting.
• Conducting a walk-thru of store to keep track of expiring merchandise, store cleanliness and entering inventory.
• Shadow experience in hiring potential candidates and fully experienced at training. Team Lead
Chick-fil-A - Garden City, NY
November 2018 to June 2021
• Accurately taking guests orders and processing payments.
• Assembling orders neatly and complete to present to guests ensuring they get the best, personalized experience.
• Opening experience including setting up machines, making lemonade, prepping food, opening registers, and starting system.
• Closing experience including assigning cleaning tasks for team members, closing registers and counting, entering count and ending business day.
• Supervising team to ensure everyone is working comfortably and quickly, ready to jump in wherever necessary.
Crew Leader
McDonald's - Stony Brook, NY
March 2015 to September 2018
• Supervise crew when Manager on shift is away.
• Assisting crew in all areas to help reach our hourly car goals.
• Delegate opening/closing duties for crew to ensure proper cleaning of restaurant.
• Training of all new hires in all areas by shadowing, answering any questions new crew may have.
• Solving any complaints we may receive to ensure the guest leaves happy. Education
GED
Ward Melville Senior High School - East Setauket, NY September 2016 to April 2017
Skills
• Food Safety (2 years)
• Food Handling (7 years)
• Shift Management (5 years)
• Customer service (7 years)
• Kitchen Experience (7 years)
• Cash Handling (7 years)
• Supervising Experience (5 years)
• Key Holder (4 years)
Contact this candidate