Taylor Hodge

Your Perfect Professional

Rochester, NY 14607

adsnaj@r.postjobfree.com

+1-585-***-****

I am looking for a career where I can move behind the scenes. I love meeting hundreds of new people everyday, but I'm ready to learn everything there is in running a business. I am a fast learning, hard working professional ready for any responsibility. Authorized to work in the US for any employer

Work Experience

Shift Supervisor

McDonald's - Rochester, NY

May 2021 to Present

• Teaching crew members proper food handling procedures and providing an accurate, fast, and friendly experience.

• Ensuring that crew are following guidelines on hygiene, quality, and food safety. Occasionally checking sales throughout the day to ensure we're meeting hourly goals and labor.

• Resolving customer complaints, delegating conflict between crew and answering questions regarding pricing and menu items.

• Assisting Crew Members in processing payments using the restaurant's POS, preparing food, assembling orders and presenting.

• Conducting a walk-thru of store to keep track of expiring merchandise, store cleanliness and entering inventory.

• Shadow experience in hiring potential candidates and fully experienced at training. Team Lead

Chick-fil-A - Garden City, NY

November 2018 to June 2021

• Accurately taking guests orders and processing payments.

• Assembling orders neatly and complete to present to guests ensuring they get the best, personalized experience.

• Opening experience including setting up machines, making lemonade, prepping food, opening registers, and starting system.

• Closing experience including assigning cleaning tasks for team members, closing registers and counting, entering count and ending business day.

• Supervising team to ensure everyone is working comfortably and quickly, ready to jump in wherever necessary.

Crew Leader

McDonald's - Stony Brook, NY

March 2015 to September 2018

• Supervise crew when Manager on shift is away.

• Assisting crew in all areas to help reach our hourly car goals.

• Delegate opening/closing duties for crew to ensure proper cleaning of restaurant.

• Training of all new hires in all areas by shadowing, answering any questions new crew may have.

• Solving any complaints we may receive to ensure the guest leaves happy. Education

GED

Ward Melville Senior High School - East Setauket, NY September 2016 to April 2017

Skills

• Food Safety (2 years)

• Food Handling (7 years)

• Shift Management (5 years)

• Customer service (7 years)

• Kitchen Experience (7 years)

• Cash Handling (7 years)

• Supervising Experience (5 years)

• Key Holder (4 years)

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