SUMMARY
C Bilingual and collaborative Program Administrator focused on business efficiency and operational
improvements. Innovative leader with forward-thinking mindset offering more than 7 years of
experience with special focus in Administrative sector. Analytical performer with talent for creative
solutions. Driven to oversee operations with results-oriented outlook. Committed to delivering
Oralia high-quality results.
Cervantes SKILLS
832-***-**** Detail-oriented Schedule management
Resolving discrepancies Directing visitors
********@*****.***
Sensitive material handling Meeting logs management
10527 Sagebluff Drive
Transporting files Data entry
Houston, TX, 77089
Office equipment maintenance Accounting skills
Document retrieval Confidential document control
Check processing Word, Excel, Microsoft and Outlook
Recordkeeping and Bookkeeping experience
Strong interpersonal skills Results-oriented
Problem resolution Bilingual in Spanish
File/records maintenance
EXPERIENCE
Administrative Manager
Manvel, TX
Tiny Toonz Academy/ Nov 2011 to Dec 2018
Monitored and controlled office inventory to ensure adequate supply levels, timely product
ordering and efficient management of company resources.
Helped senior clerical staff complete daily workloads.
Kept reception area clean and organized to provide visitors with positive first impression of
company.
Answered phones to direct callers, schedule appointments and provide general office
information, alleviating burden on office staff.
Supported school director and teaching staff by greeting visitors, taking messages,
responding to emails and completing clerical tasks.
Established and maintained positive and productive working relationship with
management.
Responded to requests for immediate office support, such as data searches, office memo
drafts or reference retrievals.
Processed efficient client billing, input payments and reconciled accounts to keep financial
records accurate.
Walked visitors to appropriate staff member or meeting location.
Ensured accuracy of information when processing incoming and outgoing checks.
Fulfilled customer inquiries completely and efficiently using problem-solving skills and
communication with staff.
Performed clerical duties, documenting communications, reporting and schedules.
Built and optimized office filing systems, improving processing and handling of
paperwork.
Proactively identified and solved complex problems that impacted management and
business direction.
Standardized department filing system to increase efficiency.
Aided senior leadership during executive decision-making process, generating data reports
to recommend corrective actions and improvements.
Utilized Microsoft, and [Software] to prepare documents, reports, invoices and
presentations.
Wrote reports and correspondence from dictation and handwritten notes.
Prepared source data for computer entry by compiling information.
Maintained human resources records, tracking hiring, transfers, terminations and changes
to employment classifications and salaries.
Distributed and arranged office supplies to maximize team efficiency.
Managed scheduling for +10 staff and adjusted to accomplish ideal customer service.
Increased meeting efficiency by developing agendas.
Organized conference room space and materials for internal and customer meetings, took
notes and distributed meeting minutes to support State of Texasneeds.
Strengthened traceability and developed organization systems for records, reports and
agendas.
Facilitated day-to-day operations, including staff recruitment, public relations and business
development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Applied diverse array of data collection methodologies, analyzing and recording findings
effectively.
Delivered an exceptional level of service to each customer by listening to concerns and
answering questions.
EDUCATION AND TRAINING
Cosmetology Education Certificate
San Jacinto College South 2002
Houston, TX
Administrator Credential
Elite Educational Enterprises 2016
Houston, TX
GED
Alvin High School 2007
Alvin, TX