REIKY KALENGA

Lexington, KY *****

859-***-**** - adsn7r@r.postjobfree.com

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing a solid relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS

Customer Service/support

Customer Feedback

Performance Goals

Customer Satisfaction

Customer Obsession

Problem solving

Leadership

Training and mentoring

Dispute Resolution

Building Customer Trust and Loyalty

Issue and Complaint Resolution

Presenting Solutions

WORK HISTORY

10/2017 to Current Customer Returns Associate

Amazon – Lexington, KY

Increased customer satisfaction significantly within department. Received returned items from customer to inspect

Inspected returned products for damages, ensured that product was in good condition to be sent out to customer.

Picked correct item based on description provided on RF scanner. Ensured item was correct color, size,brand etc,.

Preformed detailed oriented inspections of product to ensure correct item was chosen

Communicated thoroughly with managers and process guides when issues or red flags arose

Reduced product loss by 93% over 2 years by maintaining secure environment and workflows

03/2016 to 09/2016 Lawn and Garden Associate

Walmart – Lexington, KY

Completed opening, closing and shift change tasks efficiently to keep store ready for guests.

Helped customers choose optimal trees, shrubs and flowers based on current needs.

Sought out customers to help and offered immediate assistance with locating items and making selections.

Went above-and-beyond to locate desired items by checking with sister locations and other departments.

Restocked supplies and prepared additional products during downtime for expected busy periods.

08/2014 to 10/2015 Supervisor

Airtel RDC, NTC

Led team of 20+ people to complete sales daily.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Evaluated employee performance and coached and trained to improve weak areas. Worked with management team to implement proper division of responsibilities. Set overall vision and provided team leadership.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures

EDUCATION

07/2014 High School Diploma

College Le Palmier

ACCOMPLISHMENTS

Led my hiring class of 9 associates for a salary case discrepancy for 3 months consistently at amazon

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 20 staff members.

Increased department sales from 40% to 93%

LANGUAGES

French

Native or Bilingual

English

Native or Bilingual

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