Customer Service Property Manager

JANICE GUISBERT

***********@*****.*** 1-810-***-**** Grand Blanc, MI 48439

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Tenant Liaising

Property Manager Self-employeed - Grand Blanc, MI 04/2015 - Current Handled resident complaints and expedited maintenance requests. Collected monthly assessments, rental fees, deposits and payments. Coordinated general maintenance and repairs to keep facilities operational and attractive. Solicited and analyzed bids for repairs, renovation and general maintenance. Reviewed completed applications and assessed household information against file history and program regulations.

Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.

Educated clients on lease and rental agreements.

Updated and maintained rental agreement files and documents. Answered telephones to assist customers and resolve issues. Contacted customers and billing parties about overdue rentals and requested expected date of return. Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, /*-deposits and payments. Landscaping Worker Tims Lawn Care & Snowplowing - Grand Blanc, MI 05/2012 - 05/2022 Planted flowers, bushes, shrubs, trees and grass.

Improved yard landscaping by addressing grass, trees, bushes and weeds. Trimmed around trees and bushes.

Maintained garden areas and landscaping greenery to enhance property appearance and plant health. Planted bulbs, bushes, trees and flowers to enhance environment. Operations Manager Citizens Bank - Flint, MI 06/2002 - 01/2022 Implemented policies and standard operating procedures and managed quality, customer service and logistics. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Delivered positive customer experiences by implementing effective quality assurance practices. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Disseminated safety information and monitored employee compliance with regulatory and organizational policies.

Improved morale and management communication by creating employee recognition and rewards practices. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Cultivated and strengthened relationships with customers, vendors and internal stakeholders. Summary

Skills

Experience

Built strong operational teams to meet process and production demands. Bad Axe High School Bad Axe, MI 06/1980

High School Diploma

Education and Training

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